USB Device Not Recognized W/ Blackberry

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SpellBoundSunset

Thread Starter
Joined
Dec 1, 2008
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16
Hi all. I've been having a problem with my laptop for weeks, really 2 months now where I get an error message stating that a USB Device has malfunctioned and Windows does not recognize the device whenever I plug in my Blackberry Storm. When I connect the phone, it goes into the initial charging mode, I hear the *ding* that signals a connection, but the device doesn't show up in My Computer, Device Manager, or Blackberry Desktop Manager.

The problem began in January when my download happy niece downloaded a nasty virus with some game she was playing. My whole system crashed repeatedly and I ended up having Vista reinstalled after backing up all my important files to my external hard drive. Everything is working fine until I plug in my Blackberry and I start getting error messages about my USB device that pop up even when nothing is connected to the computer. Every other USB device that I use works fine as well (an external hard drive, a wireless mouse, and a jump drive).

I thought maybe it was the phone so I sent it back to Verizon, twice now, after troubleshooting with Blackberry Desktop Manager, Verizon software, and the phone itself. I have the same problem as I did back in beginning of February.

I'm using an HP dv2000 laptop with Windows Home Premium.

These are the messages I get:

  • Windows message: USB Device Not Recognized. One of the USB Devices attached to this computer has malfunctioned and Windows does not recognize it.
  • Desktop Manager message: Device connected (PIN): None

So far I've tried:

  • another USB cable (both work fine on other computers)
  • a different USB port (not connected through a hub, but there is one listed in device manager??)
  • removing all usb devices by running device manager as an administrator and clearing out everything & by using DevManView
  • another USB device to see if computer’s USB port is working (Yes)
  • another BlackBerry (3 different ones)
  • another computer (Blackberry is recognized fine @ work)
  • different versions of Blackberry Desktop Manager
  • Manually installing Blackberry Device Driver (Windows would never install it)
  • Updating Blackberry Device Driver
  • Updating unknown USB driver
  • Using Windows Update to search for another driver
  • Using windows tool to check for errors in update installations
I don't know what else to try and I'm in need of help. Thanks in advance!
 
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