USB device not recognized

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naveensaini

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Joined
Dec 1, 2011
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4
I bought a external hard disk of Western Digital 5000GB. but since I have bought it I havn't able to connect it to my pc. Everytime I connect it to my pc under windows7 , it displays" USB device not recognized". I have installed its drivers from western digital website. I got it replaced as well once. But still same problem occurs. I have connected it to my USB PCI card as well. but still it is not recognized. If sometime it displays" the device is ready to use", but its location isn't accesible.
please let me know any solution regarding this problem.
thanks.
 
Joined
Oct 20, 2011
Messages
684
The drivers for USB 1.x are installed automatically by the operating system.
The drivers for USB 2.0, if your motherboard supports USB 2.0, are built into Windows 7 but the main chipset drivers for your motherboard must be installed.

What are your computer specs? Have you tried other ports?
Let's check out your device manager:
Click start> Control Panel> System info> Look for the tab "Hardware" (click on it) there should be a 'Device Manager' link. Please open this and see if there are any devices listed with a yellow triangle, question mark or red X.Also, can you please tell me what devices are listed under the 'Universal Serial Bus controllers'.
 
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