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USB devices will not install

Discussion in 'Hardware' started by davidtux, Jul 21, 2006.

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  1. davidtux

    davidtux Thread Starter

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    I reinstalled my OS from Windows 98 to Windows XP Home. I have discovered that my Western Digital external hard drive and USB flash drives will not install. My Dazzle card reader works fine.

    This is my 2nd XP installation in 3 years. The first install everything worked fine.

    Any suggestions.

    Thank you

    Davidtux
     
  2. JohnWill

    JohnWill Retired Moderator

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    Did you install the motherboard drivers? Have you checked in Device Manager for any errors on USB controllers?
     
  3. davidtux

    davidtux Thread Starter

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    I'm sorry but how do you install the motherboard drivers. Technicians have walked me through all of my OS installations and I don't ever remember loading motherboard drivers.

    I have my DSL connection with an ethernet connection to a USB port. Works fine.

    No errors on the USB controller in Device Manager.

    Any other suggestions?

    Oh, my dazzle card reader does work fine plugged into my USB port.

    davidtux
     
  4. JohnWill

    JohnWill Retired Moderator

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    OK, if Device Manager doesn't report any errors, what happens when you plug in a USB FLASH drive? Do you get any indication? Does the USB FLASH drive work on another system?

    Here's my little "USB Raindance" I use to flush out bad driver parameters for USB devices, you might give that a try. I'd set a restore point prior to doing the process, in case you have issues after the fact. Not normal, but there have been people that have reported problems after clearing the drivers.

    Create a file with NOTEPAD containing the following lines and save it as FIX.REG
    -------------------------- Use text after this line --------------------------------
    REGEDIT4

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment]

    "DEVMGR_SHOW_NONPRESENT_DEVICES"="1"
    -------------------------- Use text before this line --------------------------------

    Double click on FIX.REG and say yes to the Merge Into Registry question.

    Unplug ALL USB devices.
    Open Device Manager.
    View, Show Hidden Devices.
    Uninstall all devices under USB Controllers.
    Uninstall all devices under Disk Drives that you know are not present.
    Uninstall all devices under Storage Volumes. Say no to any reboot prompts until you are finished. Also, if a Storage Volume doesn't uninstall, ignore it and move to the next one.
    If you have a yellow ? with unknown devices, uninstall all of the entries there as well.

    When this is done, reboot TWICE.

    Reconnect the USB devices and see if they're recognized properly.

    NOTE: If you have a USB keyboard and/or mouse, you'll have to modify the instructions and leave enough parts for those to function. I don't have one yet, so I haven't had time to modify the instructions.
     
  5. davidtux

    davidtux Thread Starter

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    Thank you for your attempts to remedy this situation.

    When I plug in my flash drive, the computer recognizes, peeps and then starts the "Found new hardware" wizard, goes thru its search for the USB Mass Storage Device, and finally says" Software you are installing has not passed windows logo testing , etc, etc, do you want to cancel or install?

    The Device Manager shows an exclamation point for the flash disk.

    The flash drive works fine on my laptop.

    I will be leaving for 2 weeks starting Sunday. My lack of replying to your emails is not a sign of indifference on my end.

    davidtux
     
  6. JohnWill

    JohnWill Retired Moderator

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    Did you say install when it came up with the option? It's pretty odd that you get that message, since there should be no non-Windows drivers involved in this scenario. I'm guessing that you have somehow installed some non-Windows USB drivers that should probably be uninstalled.
     
  7. davidtux

    davidtux Thread Starter

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    I did not click "install" because the message said that it might "destabililize" the correct operation of your system.

    Also, at the beginning of this flash drive connection, I have always received the message: perform faster if connected to a Hi-Speed USB 2.0 Port. In the past, the flash drive would work okay. But, after this XP installation I started having my present problem.

    davidtux
     
  8. seekermeister

    seekermeister

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    Alot of drivers for devices have not passed MS's WHQL testing, therefore the message that your system gave is a standard response. However, if you want these devices to work, you may have to take the gamble that there will be no problems, and in fact, most often they will work fine. It's a matter of trial and error.
     
  9. JohnWill

    JohnWill Retired Moderator

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    First off, the fact that you're getting the USB 1.1 prompt leads me to believe you haven't installed SP2 on that machine, I'd do that first.

    seekermeister, as I mentioned, there should be NO non-Windows drivers involved in this scenario, so the fact that a non-WHQL driver pops up is most likely a problem. Rather than installing what we know to be an incorrect driver, it's best to attempt to remove all traces of this incorrect driver and get the native XP USB drivers working.
     
  10. seekermeister

    seekermeister

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    Okay, I plead guilty of speaking without thinking enough first. I have not dealt with any USB devices except mice, so I thought that the exclaimation mark in the Device Manager denoted something more than a Windows driver installation.
     
  11. JohnWill

    JohnWill Retired Moderator

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    The issue here is the FLASH disk is having an issue being recognized. The ! shows up anytime there's an issue, it doesn't matter if it's a Microsoft driver or not.
     
  12. davidtux

    davidtux Thread Starter

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    Following my XP installation, I downloaded many Microsoft updates and SP 2 was one of them.

    davidtux
     
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