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USB external Hard drive Not Recognized

Discussion in 'Hardware' started by frick584, Aug 2, 2012.

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  1. frick584

    frick584 Thread Starter

    Feb 13, 2009
    Hello all! Wishing, praying, hoping for some help.

    Fist My Hardware:

    HP Pavilion a1630n
    Windows XP Home V.2002 SP3
    AMD Athalon 64 X2 Dual Core 4600+
    2.73 GHx, 1.93 GB of RAM

    USB External Hard Drive:
    Western Digital My Book 3.0 1TB

    My issue:

    I've bought the External Drive just over a month ago. I went to rip a DVD to a folder on the drive and noticed that the drive was not listed in my options. I then went into that drive to explore the contents and everything I'd had there previously did not show up. First instinct was to Restart Windows.
    Restarted but during process it would continually get stuck on the blue HP setup screen (in the bottom right corner were options for thing similar to this Computer would not respond to any command (F10, F12 n whatnot).
    Finally unplugged all USB devices and manually restarted computer and it booted up just fine. Plugged all USB devices, aside from the problem HD, and no problelm
    Plugged problem drive back in and got the "USB Device Not Recognized" warning

    I've also plugged this same external drive into my laptop (running Vista) and get the exact same warning message as well... :(

    Just wanting to know if:
    A: If I've lost all my data stored (bummer, lots of converted VHS tape files, still have the hard copies though)
    B:If there's a chance my data is still on drive, what can I do to get it working again?

    Thanks for any help! Holler back any further info I may need to provide.
  2. Oddba11


    May 12, 2011
    First Name:
    If the drive isn't recognized on multiple PC's, there is a hardware fault with the drive.

    If it's under warranty, have it serviced or replaced.

    It's possible the HDD itself is still good, but the enclosure is faulty. In which case, you can remove the drive from the enclosure and connect to the PC internally, via a USB adapter, or in another enclosure. Note: opening the enclosure will VOID your warranty.

    Live and learn. You should have at least one backup copy of all data that you don't want to lose.
  3. frick584

    frick584 Thread Starter

    Feb 13, 2009
    Thanks for the reply.

    Would have loved to have been able to have the back up but the amount of files I had was simply too large for my other external drives :(
  4. CJS23


    Jan 28, 2009
    With the drive plugged in, Right Click on My Computer and go to Computer Management. Look at Disk Management and see if the disk appears as an unformatted volume if at all.
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