USB Headset Woes

Hi all,
I am a poorly-trained tech support person for a headset company. Our USB headsets use native Windows drivers, so ordinarily you just plug them in and go. If that doesn't work, you can generally go to add new hardware and select the correct drivers from the list. The other day I had someone who was using Win 2000, and when he went to select the device from the list in add new hardware, Human Interface Device was not listed as an option. Does anyone know why this would not show up? I have had other people use this headset on Win 2000 with no problem.

Another question on the same lines - I have had several people call up who have all of the drivers installed properly, but when they go to Multimedia in Control Panel, they do not have the option to select USB Audio Device for playback and recording. Of course, the headset will not work unless USB Audio device is selected here.

I would appreciate any answers anyone has regarding these problems, and so would my customers!

Thank you

 

If it's only a problem in Win2k then I would imagine their native drivers do not work. Has it ever worked with Win2k and is the headset even supported in Win2k. Sounds like no one in your company has any training or support structure of their own if thye can't figure it out internally or with support from the vendor. I would contact the manufacturer of the headsets first before going elsewhere.

 

Actually, we are the original manufacturers of the headset. They do usually work with Win 2000, which is why I am confused by these problems. We have Win 2000 machines here that they work on just fine.

 

Didn't notice any conflicts with other USB devices or the USB connector.