USB Installation problem

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raygdw

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Joined
Nov 11, 2001
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507
I am running Win XP Pro. I wanted to use a new product that is on a USB key. I therefore plugged it in as instructed and got the normal message New Hardware Found. Then a message saying CD (?) anyway after that nothing happened. The prog would not run.

I therefore went to Device Manager and looked at USB. I found it listed as USB Mass Storage Device.

I tried to uninstall this using Device Manager because the product instruction book says if it fails to work uninstall from Device Manager and reinstall.

The system just will not uninstall it. I get the confirmation Window and click yes. Then nothing happens. Eventually I look at Task Mgr and it says Device Mgr not responding. So I ended the task. I did this 4 times.

Then I decided to try a System Restore. Again no joy. It restored the system but that entry is still there and my prog still will not function.

How can I uninstall it and start again????


Later addition. Just thought I should add that the USB device installed perfectly and works fine on my Desktop XP computer but will not work on the Laptop which is where I really need it. Anyway thought I would add that so we know it is not the uSB key or prog that is the problem.
 
Joined
Nov 4, 2007
Messages
175
well, you made a typical error from the start, although plug n play is rather nice, its not the smartest process to install USB devices with. I suggest forgetting about unistalling it, go to the manufactures website, download and install the latest driver they have listed manually, if they dont, find it...

Installing the new one should override the other installation that failed.
 
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