1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

USB Keyboard can't load windows

Discussion in 'Hardware' started by er0hs, Jul 2, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. er0hs

    er0hs Thread Starter

    Joined:
    Jul 2, 2010
    Messages:
    2
    I have a (n)Dell XPS 400:( with NO ps/2 ports. The integrated usb ports stopped working sometime back and so i installed a new set of usb ports. they worked great until i got a BSOD user32.dll error. I threw in the boot disk the machine came with however, i have no keyboard until windows loads. so no usb drivers prior to windows which causes an inability to safe mode or disk boot. I can't access bios or anything. Any help would be greatly appreciated. this machine has windows vista all sp installed.
     
  2. TekTime

    TekTime

    Joined:
    Sep 21, 2009
    Messages:
    1,312
    Why are you unable to access the BIOS; is your computer not allowing you to?

    Your BIOS is where you'll change the settings from "USB detect in Windows" to "USB detect in BIOS"..
    (not those exact words though). For starters, try clearing CMOS.
     
  3. er0hs

    er0hs Thread Starter

    Joined:
    Jul 2, 2010
    Messages:
    2
    The keyboard drivers dont load until after windows loads. because of the user32.dll error windows doesn't load so, no keyboard response. :(
     
  4. Courtneyc

    Courtneyc

    Joined:
    Dec 6, 2003
    Messages:
    1,906
    First of all, for the record, Windows does load keyboard drivers, your BIOS does. The drivers Windows loads are an extension of the BIOS drivers. (If drivers only load in Windows, you couldn't access the BIOS in the first place, nor could you hit F8 to go into Windows Safe Mode.)

    If you have a standard USB card, and that card is in either the first or last PCI port, it should be recognized by your BIOS.

    Try booting your machine and hitting the F key that gets you in the BIOS. If it fails, restart your machine with a soft reset (do not hit the power button) and try again.

    If it fails, you will need to fix the USB port on your PC (or replace the motherboard).

    Courtney
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/932986