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USB Mouse and Touchpad lag when any AMD R4 Driver installed

Discussion in 'Hardware' started by Raymond.T., Jun 24, 2019.

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  1. Raymond.T.

    Raymond.T. Thread Starter

    Joined:
    Jun 23, 2019
    Messages:
    3
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: AMD A6-6310 APU with AMD Radeon R4 Graphics, AMD64 Family 22 Model 48 Stepping 1
    Processor Count: 4
    RAM: 7113 Mb
    Graphics Card: AMD Radeon(TM) R4 Graphics, 1024 Mb
    Hard Drives: C: 698 GB (282 GB Free);
    Motherboard: HP, 80CB
    Antivirus: Windows Defender, Enabled and Updated

    Problem in a nutshell:
    When I install any version of the driver for my APU, my mouse lags.
    I ran the drag-and-drop test in the HP Hardware Diagnostics Tool.
    The mouse would drop what it was holding if I dragged something at a normal or quick speed.
    The mouse did not drop what it was dragging if I moved it very slowly.

    I've seen another guy post the same issue with the title, "Constant Mouse Lag" - however the thread is locked and yet unresolved. The response which was given was to check to see if it still lags with a USB mouse instead of the touchpad - which is a single step in the diagnostic process.
    The question of whether it's just the USB mouse or the touchpad was one of the first things I ruled out - so, it's not that. The problem still remains.

    I have narrowed it down to the problem being the device driver it's self not working properly on my specific machine or model.
    In every article I see regarding Mouse Lag and AMD Graphics Drivers - it is a known issue, but only typically when you're running two monitors. There are a few solutions, but they don't apply to my situation because I am only running one monitor - the monitor which comes with my laptop.
    When I uninstall the graphics driver, my mouse (both USB wired mouse and Touchpad) stop lagging - however when I uninstall the driver, my games (World of Warplanes; World of Warships, and other warfare simulators) run slow and make my laptop run hot.

    Is there any way to figure out what's wrong? I'm stumped and I can't think of a solution.

    I'm using this machine:
    HP 15 AF139CA - A6 6310
    https://www.walmart.ca/en/ip/hp-156...15-af139ca/6000195342663?rrid=ViewedPurchased
     
  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    10,862
    Go to Control Panel > Device Manager. Find the touchpad driver, right click and Update. Do the same for the mouse driver.
     
    Raymond.T. likes this.
  3. Raymond.T.

    Raymond.T. Thread Starter

    Joined:
    Jun 23, 2019
    Messages:
    3
    I've done that. I am running with all updated drivers.
     
  4. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    10,862
    Go to the laptop's web site and see if they have driver updates. Sometimes the vendors do not give the latest drivers to MS to put onto Windows Update / Driver Update.
     
  5. Raymond.T.

    Raymond.T. Thread Starter

    Joined:
    Jun 23, 2019
    Messages:
    3
    Yes, I've done that, too.
     
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