1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

USB not recognised when attaching printer

Discussion in 'Windows XP' started by billyjohn1blue, Nov 10, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. billyjohn1blue

    billyjohn1blue Thread Starter

    Joined:
    Nov 8, 2010
    Messages:
    6
    Hi, I am new to this forum so please bare with me!!

    Have an HP photosmart 2600 that has worked fine on both mine and my husbands laptops until today.

    Now receive USB not recognised when attaching the usb lead, have turned on and off, disconnected and reconnected but still the same.

    Both run on windows xp.

    Any ideas welcome.
     
  2. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Do you have another USB cable you can test it with?
     
  3. billyjohn1blue

    billyjohn1blue Thread Starter

    Joined:
    Nov 8, 2010
    Messages:
    6
    Bought a new cable, says exactly the same message!!!!

    Waste of £20.

    Someone must have an answer.
     
  4. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    You can return the cable then.

    It seems odd that 2 different machines both do not recognize it.

    Have you tested any other USB devices in either machine?

    Have you checked in Device Manager on either machines for conflicts?

    Click Start , and right click My Computer
    Click Properties , then click Hardware
    Click Device Manager
    Double click Universal Serial Bus Controllers

    Are there any yellow ?s or !s

    Have you tried uninstalling the printer on either machine, then reinstalling it?
     
  5. Rockn

    Rockn

    Joined:
    Jul 29, 2001
    Messages:
    21,334
    It is not the computers that are not being recognized it is the printer. If the printer will not connect to either computer then it is most likely an issue with the USB port on the printer.
     
  6. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    I agree. It doesn't make sense that 2 different computers would be affected. If the printer is still under warranty, then perhaps HP can help. But if it isn't, then it's not worth getting it repaired. Just get a new printer.
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1026302

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice