USB not recognised when attaching printer

[billyjohn1blue]

Hi, I am new to this forum so please bare with me!!

Have an HP photosmart 2600 that has worked fine on both mine and my husbands laptops until today.

Now receive USB not recognised when attaching the usb lead, have turned on and off, disconnected and reconnected but still the same.

Both run on windows xp.

Any ideas welcome.

 

[Cheeseball81]

Do you have another USB cable you can test it with?

 

[billyjohn1blue]

Bought a new cable, says exactly the same message!!!!

Waste of £20.

Someone must have an answer.

 

[Cheeseball81]

You can return the cable then.

It seems odd that 2 different machines both do not recognize it.

Have you tested any other USB devices in either machine?

Have you checked in Device Manager on either machines for conflicts?

Click Start , and right click My Computer
Click Properties , then click Hardware
Click Device Manager
Double click Universal Serial Bus Controllers

Are there any yellow ?s or !s

Have you tried uninstalling the printer on either machine, then reinstalling it?

 

[Rockn]

It is not the computers that are not being recognized it is the printer. If the printer will not connect to either computer then it is most likely an issue with the USB port on the printer.

 

[Cheeseball81]

I agree. It doesn't make sense that 2 different computers would be affected. If the printer is still under warranty, then perhaps HP can help. But if it isn't, then it's not worth getting it repaired. Just get a new printer.