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usb not working no mouse or keyboarrd can not get into

Discussion in 'Hardware' started by mlafaso, Nov 15, 2019.

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  1. mlafaso

    mlafaso Thread Starter

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    hp elite e9180f windows 7 home
     
  2. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    You appear to have a HP Pavilion Elite e9180f Desktop PC
    That model desktop was introduced in May 2009 and sold in the United States and Canada and came with Windows Vista Home Premium Service Pack 1 64-bit.

    You said yours is running Windows 7 Home Premium.
    Does it have Service Pack 1 installed, and is it the 32-bit or 64-bit version?

    What did you do to yours before the mouse and keyboard issue started?

    ---------------------------------------------------------------
     
  3. mlafaso

    mlafaso Thread Starter

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    64 bit windows 7 home,

    storm outside and usbs stop working
    con not get into windows
    no keyboard or mouse now
     
  4. plodr

    plodr

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    Shut down the desktop computer. Remove the power from it either on the back of the tower or at the wall. Wait at least 30 minutes. Plug in the computer, turn it on and hopefully the USB ports will now work.
     
  5. mlafaso

    mlafaso Thread Starter

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    service pack 1 installed ,lighting storm hit computer stop eotking
     
  6. plodr

    plodr

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    If the computer stopped working completely, rather than just the USB ports, there might be hardware damage.

    Describe what happens and what you see when you turn it on.

    We need to determine if the CPU, the video chip and perhaps the motherboard suffered damage.
     
  7. mlafaso

    mlafaso Thread Starter

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    windows loaded to screen to boot normal or boot to new boot can not press button to continue
     
  8. plodr

    plodr

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    See if the keyboard works before Windows loads. Sometimes it does.

    Unfortunately, I'm not having luck finding a manual. I can't tell you what key to press to enter the BIOS.
    It probably tells you when the computer first boots. Try pressing the key to enter setup and see if you get in.
    If you do, check to see that USB is enabled.
     
  9. mlafaso

    mlafaso Thread Starter

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    keyboard does not work at all anytime will resetting cmoswork
     
  10. plodr

    plodr

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    No, if you removed the desktop from the power for 30 minutes, that resets the CMOS.
    If USB still doesn't work, I suspect that the lightening strike may have damaged something.
     
  11. managed

    managed Trusted Advisor Spam Fighter

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    To reset the Cmos removing the power isn't enough, you also have to move an on-board jumper or remove the Cmos battery.
     
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