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USB PnP Headset Not working.

Discussion in 'Hardware' started by ConorMcG, Nov 4, 2015.

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  1. ConorMcG

    ConorMcG Thread Starter

    Joined:
    Jun 30, 2014
    Messages:
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    I bought a Natec Genesis HX55 USB headset. The first time I plugged it in I heard audio which was quite loud and clear. A few minutes later it got quieter and more static'y. Now there is absolutely no sound. I have contacted their customer support to no avail. It shows up in my list of playback devices and when I play a video or some music the little green bars move to show there's sound but absolutely nothing is coming through the headphones. Pulling my hair out over this as I can't find any help or solutions and I need it for work. Some assistance would be greatly appreciated.
    I'm running Windows 8.1 x64(Unfortunately).
     
  2. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    6,896
    First Name:
    Jim
    Test on another computer to confirm it actually works.
     
  3. ConorMcG

    ConorMcG Thread Starter

    Joined:
    Jun 30, 2014
    Messages:
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    Tried it on a friends and family member's laptops. Works fine. Could a windows 8.1 or 10 have caused this?
     
    Last edited: Nov 5, 2015
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