1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

USB ports, new laptop

Discussion in 'Hardware' started by greg0ry, Mar 31, 2015.

Thread Status:
Not open for further replies.
Advertisement
  1. greg0ry

    greg0ry Thread Starter

    Joined:
    Mar 31, 2015
    Messages:
    3
    I have a new (refurbished) HP Compaq 6910 laptop and tried my external (wired) usb keyboard, amazon basics, which previously worked. I got no message. No device not recognized. Nothing. I tried a Logitech mouse as well. Same thing. Then I went to Control Panel and Manage, and rescanned. Nothing. I found my automatic settings were off (for driver update) and turned on. Nothing. Troubleshooter said device had been detected. I'm going to find my USB data stick and try that, too, but also, diagnostics say all ports are working. I'm confounded.

    Thanks for any help you can provide!
     
  2. CleaverX

    CleaverX

    Joined:
    Sep 27, 2012
    Messages:
    1,323
    Open the services console (services.msc) scroll down the list and make sure that Plug and Play is running
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,749
    First Name:
    Frank
    I'm guessing you actually have a HP Compaq 6910p laptop.

    What's the part/product number(P/N) on yours?

    Depending on which one you have, it originally came with Windows XP Professional 32-bit or Windows Vista Home Basic 32-bit or Windows Vista Business 32-bit.

    Which Windows version did yours come refurbished with?

    -----------------------------------------------------------
     
  4. greg0ry

    greg0ry Thread Starter

    Joined:
    Mar 31, 2015
    Messages:
    3
    Windows 7.
     
  5. greg0ry

    greg0ry Thread Starter

    Joined:
    Mar 31, 2015
    Messages:
    3
    HP Compaq 3910p
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,749
    First Name:
    Frank
    Is it Windows 7 Home Premium or Professional or Ultimate, 32-bit or 64-bit?

    HP Compaq does not have a model "3910p".

    ----------------------------------------------------------

    Which refurbished company did you buy that laptop from?

    I'm starting to wonder if it's defective.

    ----------------------------------------------------------
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1145786

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice