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Usb ports stopped working

Discussion in 'Hardware' started by RiseSun, Sep 4, 2011.

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  1. RiseSun

    RiseSun Thread Starter

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    Hello I'm new to this so I'll try my best to explain the problem. I have a wireless mouse that stopped working, the problem is when i plugged the wireless receiver in the USB port, the computer says "found new hardware" and hardware is installed and ready to use. The mouse works for a couple seconds but then after that they stopped moving, after I restarted the computer, the mouse still stands in the center on the screen, so I tried a different port the same thing happens and if I use the the USB port already the mouse won't even move for a few seconds. Its not the mouse's fault because I asked my neighbor to borrow his mouse(which is USB plug mouse) and the same thing happens just like my mouse. I tried to to see if its the USB devices' problems but I use my flash drive and it works so its not USB device's problem so I'm wondering if some one could help me with this problem.
     
  2. flavallee

    flavallee Trusted Advisor

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    Are you using the mouse on a shiny or reflective surface?

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  3. RiseSun

    RiseSun Thread Starter

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    no I use it on dark surface
     
  4. flavallee

    flavallee Trusted Advisor

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    Okay.

    I don't know why 2 different mice aren't working in those USB ports, but a USB thumb drive is. :confused:

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  5. RiseSun

    RiseSun Thread Starter

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    so there is no way to fix it
     
  6. flavallee

    flavallee Trusted Advisor

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    You didn't advise if your computer is a desktop or a laptop/notebook.

    Does it have a round PS/2 mouse port that you can use?

    Most USB mice come with a USB-to-PS/2 adapter if you can't find a PS/2 mouse.

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    Like I said, I have no idea at this point why the USB ports work with a USB thumb drive, but not with a USB mouse.

    When the mouse is connected to the computer, does its description appear in the Device Manager?

    Check the power management settings in the "USB Controllers - USB Root Hub" entries in the Device Manager, then uncheck the command to turn off the device to save power, then apply the change.

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  7. RiseSun

    RiseSun Thread Starter

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    Right now I'm thinking of buying PS/2 mouse.

    Yes, the mouse shows it works in devices manager.
     
  8. flavallee

    flavallee Trusted Advisor

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    Did you read the LAST sentence in post #6?

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