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USB Printer Problem

Discussion in 'Earlier Versions of Windows' started by emay68, Feb 9, 2005.

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  1. emay68

    emay68 Thread Starter

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    Hi there!

    I bought an Epson Stylus COLOR II printer with the computer listed below in 2000. I used it on one of the 3 USB ports on my pc. I purchased an EPSON Stylus Photo 960 a couple of years ago to replace the COLOR II. I uninstalled the software for the older printer and tried to hook the new one up using USB. My system was never able to print with this new printer using the USB. It kept telling me that the COLOR II was using the port so I hooked the new one up on LPT1 instead. This means it's reeeaaallly slow. Especially on photos. I tried to get help from both Gateway and Epson at the time and neither could help me, mainly because each figured it was the other's problem. I gave up, until now. I looked in my System Info and saw the old printer listed with the Registry Key saying: HKEY_LOCAL_MACHINE\enum\ROOT\PRINTER\0001. I also looked at a recent bootlog and saw: [001343AF] Starting Epson Stylus COLOR II (ROOT\PRINTER\0001). I'm clueless where the registry is concerned, but could this entry be the problem? Or is it something else? I'm sorry this was so long, but I didn't know how much info I needed to include. I'll be grateful for any help. Thank you.
     
  2. JSntgRvr

    JSntgRvr Moderator Malware Specialist

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    With the computer OFF, disconnect the printer from the computer. Start the computer. Remove all software associated with Printers throughout the Add/Remove Programs icon in the Control Panel. Click on Printers and remove all printers except for the Add Printer icon. Close all Windows.

    Right click on My Computer icon and Select Properties, then the Device Manager Tab. make sure there are no Printers entries in the Device Manager. If there is an entry in the Device Manager for Printers, click on the +sign next to it and remove all entries therein. Shutdown the Computer.

    With the Computer OFF, reconnect the printer. Use the USB cable. Once done, start the computer. Windows will detect the printer and will launch the installation Wizard. Cancel the Installation Wizard and insert the Printer's Software CD and install the same. Upon Completion, restart the computer.

    Go to the Printers icon in the control panel and right click on the printer's icon. Check the Ports tab. Make sure is USB. Attempt to print a document.
     
  3. emay68

    emay68 Thread Starter

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    Hi JSntgRvr,

    I tried this a couple of times and it still won't work. The status monitor goes through like it's printing, but nothing prints. Working on this again and dealing with some other problems I have on this pc has helped me to make the decision to upgrade. I don't want to waste any more of anyone's time on this and I sincerely appreciate your trying to help me. I'm sorry for wasting your time. :eek: Think I'll head on over to the reviews section or something and see what people think about my possible upgrade choices. :D

    Should I just delete this thread?

    Thanks again!
     
  4. JSntgRvr

    JSntgRvr Moderator Malware Specialist

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    There is no waste of time here. This is a learning experience.

    Go to the Control Panel. Select Printers. There must be only one icon for yor printer.

    Right click on the printer's icon and select Properties. Click on the Ports tab. Check the settings. Is the USB port checked?
     
  5. emay68

    emay68 Thread Starter

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    Hi JSntgRvr,

    I'd already uninstalled the usb and reinstalled on parallel when I read your latest message. It was listed under ports on usb1, if I remember correctly, but there was another usb1 listed that showed an "unknown" device. I tried to delete that one, but it wouldn't let me, saying, I believe, that it was being used by the printer that no longer exists. :confused:
     
  6. JSntgRvr

    JSntgRvr Moderator Malware Specialist

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    I have requested that this thread be moved to the Hardware Forum. Someone with the expertice will take a look at it.
     
  7. ~Candy~

    ~Candy~ Retired Administrator

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    Hi and welcome. When you are ready to devote full time to this problem (without needing to reinstall to parallel to use it), post back. I want the printer to be uninstalled from parallel, USB, everywhere.
     
  8. emay68

    emay68 Thread Starter

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    Ok, thanks.
     
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