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USB problem - plug in, turns off

Discussion in 'Hardware' started by shadow_waker, Aug 14, 2006.

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  1. shadow_waker

    shadow_waker Thread Starter

    Jan 12, 2006
    i'm having problems with my ipod shuffle (which i use primarily as a usb drive). sometimes when i plug it in, the computer automatically turns off, displaying *gasp* a blue screen. it says:


    with a long sequence of numbers and letters (like 0xXXXXXXXX). this happens about 3/4 of the time. can anybody help me with this problem? i run windows XP. thanks in advance.
  2. seekermeister


    Jun 20, 2006
    BSODs are not my forte, but I do know that you need the exact 0xX...number, to be able to figure anything out. You also might check the Event Viewer for info. I would suggest installing the Windows Debugger (windbg), for it will help pinpoint the problem. Even with all of this, it is not always easy to figure.
  3. shadow_waker

    shadow_waker Thread Starter

    Jan 12, 2006
    this is how the sequence reads:

    0x0000000A (0xE11EFAE8, 0x000000FF, 0x00000000, 0x80563DBA)
  4. JohnWill

    JohnWill Retired Moderator

    Oct 19, 2002
    This may help. This is frequently caused by Windows "remembering" incorrect parameters for a USB device. This process removes all the stored parameters and lets Windows rebuild the saved parameters, hopefully with the correct values.

    Create a file with NOTEPAD containing the following lines and save it as FIX.REG
    -------------------------- Use text after this line --------------------------------

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment]

    -------------------------- Use text before this line --------------------------------

    Double click on FIX.REG and say yes to the Merge Into Registry question.

    Unplug ALL USB devices.
    Open Device Manager.
    View, Show Hidden Devices.
    Uninstall all devices under USB Controllers.
    Uninstall all devices under Disk Drives that you know are not present.
    Uninstall all devices under Storage Volumes. Say no to any reboot prompts until you are finished. Also, if a Storage Volume doesn't uninstall, ignore it and move to the next one.
    If you have a yellow ? with unknown devices, uninstall all of the entries there as well.

    When this is done, reboot TWICE.

    Reconnect the USB devices and see if they're recognized properly.

    NOTE: If you have a USB keyboard and/or mouse, you'll have to modify the instructions and leave enough parts for those to function. I don't have one yet, so I haven't had time to modify the instructions.
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