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usb problem? printer, scanner & remote mouse won't work

Discussion in 'Hardware' started by Tayman, Nov 25, 2001.

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  1. Tayman

    Tayman Thread Starter

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    A while ago I tried to clean up the garbage on my computer. the next time I tried to use my scanner (hp) I found my computer couldn't find it. the same thing happened with my printer (epson) which is on the same parallel port (I think - same attachment, I think as in it's a parallel port).

    I've left it for a while & then had more problems when I got a logitech cordless mouse which will only work on a usb port & it won't work either.

    I've tried uninstalling the printer & reinstalling it, turning it off, unattaching etc & restarting the computer, now the computer won't recognise that it's there.

    I think I've deleted something my computer needs to recognise ports but I have no idea what. I have a windows 98 operating system. the standard mouse & keyboard, modem & speakers are all fine.

    any help would be greatly appresiated thanks :)
     
  2. ~Candy~

    ~Candy~ Retired Administrator

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    Hi Tayman, welcome to TSG.

    Do you know how to access your bios setup to be sure the USB support is still enabled there? Try tapping the DEL key while the computer is restarting, F 10 for Compaqs, F 2 or F 1 for other models.

    In the control panel, system, device manager, does your USB controller show up there?
     
  3. Tayman

    Tayman Thread Starter

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    Hi AcaCandy,

    Thanks for replying and helping i really appresiate it!

    I followed your instructions and looked at my bios settings. The "USB keyboard support" is showing up as disabled. Is that what's causing my problems? & should I change it - I've been warned not to touch the bios settings if i don't know what i'm doing so i haven't touched it yet just in case the keyboard support isn't what you meant. Also i never touched anything in here to start with so if it has changed i'm not sure how.

    The other settings in there that i thought may be relevent were:
    onboard serial port 1 com1/3f8
    onboard serial port 2 auto
    onboard parellel port 378/irq7
    parallel port mode spp

    When i look up the control panel, system, device manager, it shows up as:
    Universal serial bus controller
    - Intel 82371ab/eb pci to usb universal host controller
    - usb root hub
    on properties both the above say they are working correctly

    Again i want to thank you for your help so far! I really appresiate you giving your time and helping me with this :)
     
  4. ~Candy~

    ~Candy~ Retired Administrator

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    Since you don't have a USB keyboard (correct?) this one can stay disabled. Is there another entry that just addresses USB support?

    You may have to look around in the advanced settings, etc.
     
  5. Tayman

    Tayman Thread Starter

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    I'm pretty sure that's right that i don't have a USB keyboard (it's just a normal one you stick into the round hole sorry i really don't know that much about computers)

    I couldn't see anything else in relation to usb or support. the closest i could see was the other stuff i wrote down on the last post.

    I have no idea what the advance settings are though. how do i access them?
     
  6. ~Candy~

    ~Candy~ Retired Administrator

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    In the bios, did you look at each 'page' ?

    What are some of your choices?
     
  7. Tayman

    Tayman Thread Starter

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    yes i looked at each page the options were: (title & info about the page from the central page)

    standard cmos setup
    -time date hard disk type

    bios features setup
    -virus protection, boot sequence

    chipset features setup
    -chipset features setup at clock dram timing

    power management setup
    -sleep timer suspend timer
    (this page showed "reload global events" and other information with quite a few options disabled)

    pnp/pci configurations
    -irq settings something timers (can't read my own writing)
    (assign irq for usb enabled in this page)

    intergrated peripherals
    -onboard i/o, irq, dma assignment
    (this section had the info on the keyboard support & the other info i gave b4)

    load setup defaults
    -except standard cmos setup

    user password

    ide hdd auto detection
    -autoconfigure hdd sector, cylinder, head

    save and exit

    exit without saving
     
  8. ~Candy~

    ~Candy~ Retired Administrator

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    Look closer here:

    pnp/pci configurations
    -irq settings something timers (can't read my own writing)
    (assign irq for usb enabled in this page)

    Is there a line similar to:

    USB support Disabled

    ?????
     
  9. Tayman

    Tayman Thread Starter

    Joined:
    Nov 25, 2001
    Messages:
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    no there was no other mention of usb or support on this page. that's where i thought it would be if anywhere & looked really closely for it

    these were the only other mentions of anything to do with ports
    onboard serial port 1 com1/3f8
    onboard serial port 2 auto
    onboard parellel port 378/irq7
    parallel port mode spp
     
  10. Tayman

    Tayman Thread Starter

    Joined:
    Nov 25, 2001
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    just a thought, is it possible i've deleted the usb support from my computer?
     
  11. ~Candy~

    ~Candy~ Retired Administrator

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    No, you couldn't have deleted the choice.....

    Let's try this, post your listing of IRQs....

    Start button, run, then type msconfig32 and hit ok.....go to hardware, IRQs, edit, select all, edit, copy and come back and paste.

    What kind of error messages are you getting when you try to use the scanner?

    And I just went back and re-read your original post.....you refer to the Epson printer on the parallel port? Are you sure we're talking about a USB scanner? Are they both connecting to the computer directly or is the scanner attached to the printer, which in turn connects to the computer directly?

    What model number scanner and printer do you have?
     
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