USB Scanner Driver Problem

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wolfworx

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Oct 2, 2001
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My USB scanner (Artec AS6U) recent refused to work under win2k.

Two years ago, when I switched from Win98 to Win2K I discovered that I needed a new driver to get the scanner to work under the newer O/S.

I found a Win2K driver, installed it and got the scanner working.

Last week I discovered that the O/S refused to recognize my scanner.

I tried rebooting several times, but the problem persisted. So I tried re-installing the driver.

I now get the following message with driver installation:

"The device is not working properly because Windows cannot load the drivers required for this device (code 31)."

I have tried deleting the scanner from device manager and rebooting. Win2K finds the device on reboot, but driver installation continues to result in the above message.

I have tried switching the USB port, but the results were the same.

The scanner still works fine under Win98 -- I switched hard drives back to an old Win98 drive to test this fact, so it is NOT a hardware problem.

I believe that, perhaps there is a corrupted driver file that Win2K persists in using -- I got a fresh driver to try, but still, no luck.

Is there anything else that could be clobbering the driver installation? I am about ready to junk a perfectly good scanner for one that will work under Win2K and WinXP. :mad:
 

dai

Joined
Mar 6, 2003
Messages
11,198
try deleteing the scanner
reboot in safe mode and install the drivers
thenreboot normally and let it install the scanner
 

wolfworx

Thread Starter
Joined
Oct 2, 2001
Messages
1,227
Thanks for the suggestion. I tried it. Unfortunately Win2K still does not like my scanner and will not install a good driver. BTW what is a "code 31"?
 

wolfworx

Thread Starter
Joined
Oct 2, 2001
Messages
1,227
Thanks for the suggestion, but I've been there. Unfortunately, http://www.artecusa.com/usb-scanner-driver.html does not list my Artec model AS6U so I could find no drivers there. I found my driver at driverguide.com. It did work when I installed it a couple of years ago. This is a recent problem. Something seems to be keeping the driver from being reloaded. At present I can only run my scanner under Win98. :mad: Bummer!
 

wolfworx

Thread Starter
Joined
Oct 2, 2001
Messages
1,227
Thanks for the suggestion... but, no help.
The file this driver downloads is "U2kxp_v292.exe". It runs without error and reports successful installation but it does not appear to have any effect on my scanner whatsoever. I tried it with many variations of uninstall, reboot, install etc. Alas, no luck. :( I'm still getting a code 31, whatever that is.

Anyway, I appreciate your help in this frustrating matter.
 

dai

Joined
Mar 6, 2003
Messages
11,198
code 31 i think is cannot load drivers
i had to get another scanner when i went to xp because of the same problem
try contacting artec support for a driver recommendation
 
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