I'm trying to reinstall Windows on a Dell machine with a new hard drive, and am having some serious trouble with the USB Controller. After installing Windows and most of the drivers, I still had a USB Controller lisded with a yellow exclamation point under Other Devices. At one point, tech support told me that because I hadn't installed their drivers in the correct order, I might have to start from scratch (something I really don't want to do because I've already installed a ton of software.) She also gave me a driver that when I run gives me a message that says "This computer does not support this operating system." After an attempt to install the driver mannually, I managed to install 2 USB Root Hubs, and Intel(R) 82801DB/DBM USB Universal Host Controller 24C2 and 24C4, but still a USB Controller listed under Other Devices with a problem. After a second call to Dell, the agent told me that the laptop was still detecting an old USB device that had been connected before the new hard drive was even installed! Sounds a little suspect to me. He said that if I just reconnect the USB printer that was installed before the old hard drive failed and install the drivers it should go away. I'm not in the same location as my printer and won't be for a week. Can I start using this machine or might I have to completely start over like the first agent said? Is the second agent right or full of it? Thanks for the help and sorry about the long post.