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USB won't show up unless connected to usb c dock

Discussion in 'Windows 10' started by a.redai, Mar 13, 2018.

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  1. a.redai

    a.redai Thread Starter

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    Hello, sorry if I'm posting this in the wrong place, but I have searched all over the internet, contacted Microsoft, contacted manufacturers and still haven't been able to fix this issue.

    My integral fusion usb 3.0 64gb flash stick will not be recognised by my laptop, a Dell XPS 15 9550, but will be recognised by basically all other computers just fine. Other USB sticks also work perfectly on my laptop. The strange thing is this, when I plug this usb stick into a usb c dock that I have, the usb stick shows up like normal.

    This is what I have tried:
    ---formatting to 3 other formats
    ---changing disk letter and path
    ---updated, uninstalled roll backed all drivers to do with USB's
    ---ofcourse try different ports

    Your help would really be appreciated,
    a.redai

    ---
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor

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  3. a.redai

    a.redai Thread Starter

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    Thanks for the welcoming response

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, Intel64 Family 6 Model 94 Stepping 3
    Processor Count: 8
    RAM: 16245 Mb
    Graphics Card: Intel(R) HD Graphics 530, 1024 Mb
    Hard Drives: C: 464 GB (292 GB Free);
    Motherboard: Dell Inc., 0N7TVV
    Antivirus: Windows Defender, Enabled and Updated
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor

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  5. a.redai

    a.redai Thread Starter

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    Oh okay so I forgot to mention that it was working on the laptop previously, but after a factory reset it stopped working ever since. My problem is that when i plug the USB in directly to a port on my laptop it doesn't show up. When I plug a USB dock into a USB C port on my laptop, then plug the USB stick into the dock, the USB stick shows up on my laptop. I'm sorry if this sounds confusing,
    Thanks

    *Also it didn't work*
     
    Last edited: Mar 13, 2018
  6. Macboatmaster

    Macboatmaster Trusted Advisor

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    1. Does it show in device manager and if it does, is as unknown device and with any warning and code please
    2. Does it show in disk management
    3. Download please the 64 bit version of usbview
    https://www.nirsoft.net/utils/usb_devices_view.html
    right click and click run as admin
    if any entries are shown for the device delete them
    reboot
    power on
    open usb view
    hot plug the usb pen please and then check usb view
     
    a.redai likes this.
  7. a.redai

    a.redai Thread Starter

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    If i plug the USB stick directly into the laptop, it will not appear anywhere. Not in disk management or in Device manager.
    I hope I downloaded the right file it said for "x64 systems"
    again it didn't show up when i plugged it in directly, so I used the USB dock and then i selected uninstall for the new entry -"usb 3.o"
    after I rebooted the USB still wasn't recognized.
     
  8. Macboatmaster

    Macboatmaster Trusted Advisor

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    Can you confirm please that the device is NOT shown on usbview whatsoever
    That program shows all devices that have been connected to that computer
    USBDeview is a small utility that lists all USB devices that currently connected to your computer, as well as all USB devices that you previously used.
    For each USB device, extended information is displayed: Device name/description, device type, serial number (for mass storage devices), the date/time that device was added, VendorID, ProductID, and more...
    USBDeview also allows you to uninstall USB devices that you previously used, disconnect USB devices that are currently connected to your computer, as well as to disable and enable USB devices.

    Perhaps because it has NEVER been successfully connected since the reset

    I knows you say you have installed drivers for usb
    Please confirm you have installed this one
    http://www.dell.com/support/home/uk/en/ukbsdt1/drivers/driversdetails?driverId=TN9X6
     
  9. a.redai

    a.redai Thread Starter

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    The stick is only shown in USBDeview when i connect it through the dock. I cannot see it on USBDeview when i plug the stick into the laptop directly.
    upload_2018-3-14_11-58-48.png
    I installed the driver, still no luck:cry::cry:
     
  10. Macboatmaster

    Macboatmaster Trusted Advisor

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    Cheers what we really need to see is a USBDevice view WITHOUT the dock connected
    Do not connect device
    Open USBD On options tab check first 8 entries from top please
    Click View tab and refresh - look at entries
    Connect the device NOT the dock.
    Any different entries please on USBD
     
  11. a.redai

    a.redai Thread Starter

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    Okay so as instructed i only put in the stick directly to the laptop, i checked the first 8, refreshed it, and it says its not connected
    upload_2018-3-14_12-29-44.png
     
  12. Macboatmaster

    Macboatmaster Trusted Advisor

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    You should NOT have drive letter A assigned to the integral, even although your Dell does not have a floppy disc drive
    When a flash drive is connected Windows assigns a drive letter for instance if your last assigned drive letter is E and you connect a flash drive it will be assigned F. If you were to then safely remove that one and connect another without rebooting, the new one would be assigned G.

    If you have assigned A
    that may well be the cause of the problem

    right click the usbd view icon and click run as admin
    right click that device entry
    click
    change assigned drive letter
    = change to Z:
    close usbdview
    leave pen connected and reboot computer
     
  13. a.redai

    a.redai Thread Starter

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    I plugged it into another computer, changed the letter, still no change :(
     
  14. Macboatmaster

    Macboatmaster Trusted Advisor

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    WHY please did you connect to another computer
    You should have been able to change the drive letter in THIS computer using the procedure I explained
     
  15. a.redai

    a.redai Thread Starter

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    Sorry, but as I mentioned this USB will not appear in USBDeview on my laptop when plugged into directly. It was either to use the dock or another computer.
     
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