User Account Black Screens

Tabvla

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Apr 10, 2006
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1. Thank you DRPC for your suggestion in Post #13. Yes, I do get a cmd window and yes the commands do clear all instances of explorer.exe and do restart explorer.exe but do not kick-start the Desktop.

2. In Post #6 James suggested that it might be caused by a program in the systray. Via Task Manager > Startup, I reviewed all the start apps of which there are not many and none of those could be causing a problem because they are all present in both UA#1 and the Administrator account. Disabling the start apps that I could disable did not kick-start the Desktop.

3. Thank you James for your suggestion in Post #15. You are probably correct in that I should simply create a new account and copy over the user files (except for the ntuser files) from UA#2 to what will be UA#3.

4. I recall from the days of XP that corrupt user profiles were about as common as vanilla ice cream and I also recall that I fixed this issue on many PC's over many years. But that was some time ago and I really cannot recall exactly the steps I took back then to fix the problem.

5. I would still like to solve this issue and when I have the time I will attempt a fix, which if successful I will post back to this Thread.

Thank you both for the time taken to provide your most helpful suggestions. Much appreciated.

T.
 

Tabvla

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Apr 10, 2006
Messages
2,626
Update.....

Firstly a short recap..... User Account #1 (UA#1) works as expected. User Account #2 (UA#2) Black-screens immediately after the login procedure has completed.

If I login to UA#2 and wait for the Black screen and then Ctrl-Alt-Del to the Menu and while still logged into UA#2, I change the user to UA#1, enter the PIN for UA#1, the PIN is accepted and the login proceeds until the Desktop at which time UA#1 Black-screens. I then need to do a Restart to get UA#1 to work normally again.

So there is something happening when UA#2 logs in that affects the other logins.

As you may expect I have run SFC; run Anti Virus and Anti Malware; have run a hardware diagnostics and run a check disk...... all tell me that this PC is in very good health.

Hmmmm...... :cry:

T.
 

Professionalgirl

Tina
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Jan 10, 2020
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Hi Tabvla, Please try James's instructions to delete and create a new user account for UA#2 without backing anything up to the account and try renaming the account to something different and creating a new email address for the account if your using Microsoft account for that particular user. If not you can create a local user account and select "I don't have that person's email address and skip those steps to create the account. See if that works.

Something in particular with the account that you mentioned may be corrupted. Sometimes creating an entirely new account with a new email address will help resolve the issue. If UA#2 contains important files or photos' can be sent from another account, stored files within the hard drive or backup cloud solution.

Please let us know if you decide to try this solution and if the solution works and post it here.
 

Tabvla

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Tina, thank you for your Post. I agree, setting up a new User Account is the way forward and I have already done that - that is the easy part...:).... However, mysteries in books and movies are fine, mysteries in computers are not. Although I no longer need to fix this problem because I have another account, that does not solve the problem and I would really like to find a solution - because one never knows when it might happen again.

Lunarlander, thank you for the link and suggestion, I will try that the next time I am using that PC.

T.
 

Professionalgirl

Tina
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Jan 10, 2020
Messages
983
Tina, thank you for your Post. I agree, setting up a new User Account is the way forward and I have already done that - that is the easy part...:).... However, mysteries in books and movies are fine, mysteries in computers are not. Although I no longer need to fix this problem because I have another account, that does not solve the problem and I would really like to find a solution - because one never knows when it might happen again.

Lunarlander, thank you for the link and suggestion, I will try that the next time I am using that PC.

T.
Hi Tabvla, Computers can be a big pain and very frustrating to say the least. I am glad you at least found a work around for your issue. Hopefully it doesn't happen again.
 

Macboatmaster

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Jan 14, 2010
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Tabvla
Hello
How are you - long time since I have worked with you.
Hope you are keeping well


I know you say screen is black as against blank
On the screen appearing please try these
Try after you get to the blank screen
Windows logo key + P
or
Ctrl + Alt + Del.

OR if the screen is black
Windows logo key + Ctrl + Shift + B.


In addition a not so commonly known setting in windows 10 is as on my screenshot
If somehow the user account on which it goes to a blank screen has been configured as ON for USE MY SIGN IN information to finish setting up windows etc -this MAY be the reason

OR if for that user in the same settings on my screenshot it is configured for automatically restart my apps etc then you MAY find that if you were to wait - the desktop would actually appear, but it has been reported that it can take up to 10 minutes
With that setting - restart apps - it is not merely, I believe - apps on the startup tab in task manager sign in options.jpg
 
Last edited:

Tabvla

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Joined
Apr 10, 2006
Messages
2,626
Hi Macboatmaster, good to hear from you and thank you for the detailed information. Apologies for the delayed reply I did not receive an alert in my email, so I was not aware of your Post.

I will certainly try your suggestions when next I am on that PC. And I will let you know the outcome.

And yes, thank you I am well and hope you are too..... weird times we are living through at the moment. I was away in Europe for a couple of years, pursuing some of my other interests, that is why I was not active on the Forum.

Take care.

T.
 

Tabvla

Thread Starter
Joined
Apr 10, 2006
Messages
2,626
Macboatmaster, once again thank you for the detailed information with respect to possible solutions, that you have suggested.

Something fundamental has gone wrong with this account and for that reason I am going to leave things as they are for the moment.

When I signin to this account it impacts on the other accounts after which they also blank-screen on signin, meaning that I have to do a cold-boot to get things back to normal.

The usual remedies are not detecting anything unusual - AV and Malware scans; Hardware scan; SFC scan; HD scan..... all the usual detective procedures return a result that the machine is in good health.

And of course not knowing what has gone wrong is frustrating but considering that all attempts to login to this account is causing system instability is not really worth the risk of finding the cause.

Thanks again to all who have made suggestions. I will leave this Thread as "Unsolved" for the moment.

T.
 

Macboatmaster

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When I signin to this account it impacts on the other accounts after which they also blank-screen on signin, meaning that I have to do a cold-boot to get things back to normal.
Does that occur if you sign into it on safe mode
If so I would recommend you save the data and delete the account and all settings to it
 

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