User account logoff problem

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DonXP

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Joined
Sep 13, 2006
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4
Operating system: windows xp sp2

When any user account logs off most of the time the following window appears:

program "hv4tK3y7d9DD89Cr1Je1w24+defaultCFG+DesktopSearchEngine" not responding,click "end now" or "cancel" . Clicking either of these options allows the logoff to complete.

You can logon and then logoff without doing anything and there is no problem, but using IE or AOL etc the problem is generated, but you don't know it until you attempt to logoff.

I have run various virus and adware/spyware programs and nothing is found, so it looks like the system is clean right now.

Thanks for any suggestions.

DonXP
 
Joined
Aug 31, 2004
Messages
650
since you mentioned aol, why not uninstall it for while and see if you still have the issues...also does this happen to every user that logs in?
 

DonXP

Thread Starter
Joined
Sep 13, 2006
Messages
4
It does happen to all user accounts. I guess I could uninstall AOL. I have two different versions installed. One is AOL 9.0 Security Edition and the other is AOL OpenRider Beta version 2.

My main concern about this problem is that maybe there is a virus or malware that could have been installed that could be causing the problem and it's not being found by all the detection programs I am running.
 
Joined
Aug 31, 2002
Messages
113
Hi Don,
What I'm referring to are "warnings", not errors, in the Applications section of Event Viewer.
The source is Userenv and the ID numbers are 1517 and 1524. If you have those, the UPHClean will help. Otherwise, I don't know what would be causing IE and AOL to not unload.

Sincerely, Libra
 

DonXP

Thread Starter
Joined
Sep 13, 2006
Messages
4
Sorry I meant warnings not errors. I did find the file: desktopSearchEngine.dll in an AOL directory.

Yesterday I used Firefox all day and had no problems at logoff. Today I am using IE only to see what happens. If there are no problems, it looks like AOL might be the source of the problem and I will talk to them. Thanks.
 
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