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User accounts not showing up in Windows 7 log on screen

Discussion in 'Windows 7' started by nathandrake, May 1, 2012.

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  1. nathandrake

    nathandrake Thread Starter

    May 1, 2012
    On my friends laptop, when she boots it up, it gets to the log-on screen and instead of having her account there, it's just the blank blue background and it doesn't say the Windows 7 bit at the bottom of the screen or have the shut down/sleep mode options and the cursor is in the middle of the screen, but it's not the normal cursor, it's larger and looks like the cursor from older versions of Windows. It is also frozen in place, and you can't move it. And when you close her laptop, it stays on instead of going black. We've tried looking it up already, but it's either just people having similar problems on other operating systems or people who are only missing some user accounts and can still log in on one. We're pretty sure it can't be a virus, because she scans her PC regularly with Avast, MalwareBytes, SUPERAntiSpyware and Spybot. (She also has McAfee, which came with her PC and when she tried to uninstall it, it made her computer bluescreen and then start frequently bluescreening randomly for a while, but soon stop)
  2. TerryNet

    TerryNet Terry Moderator

    Mar 23, 2005
    Have you tried Safe Mode? Or 'last good configuration'?
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