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user profile for main user gone after update

Discussion in 'Windows 7' started by tp2373, Jul 22, 2015.

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  1. tp2373

    tp2373 Thread Starter

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    Yesterday early am I did a Windows update with a total of 18 important updates, and 3 optional updates..all completed successfully, but when system restarted , I got message saying that c:\user\curt\profile had problems , and a temp profile was used... most of the folders and apps I had on desktop were gone, so I did a system restore to point previous to the update.. a lot of the apps came back ok, but all of my folders which had spreadsheets, or data files are still gone. I know the names of some of them, and when I search for them , it says that : example : c:user\curt\desktop\smitty hours.xlsx shortcut is no longer there.. same with all of them. Tried another system restore back to several days before the issues, but still no help.. Something tells me that I have bit the big one, and all of these are gone for good as none of them show up on desktop any longer.. Am I correct? and if so, let this be a lesson and don't put files/folders on the desktop, but rather put them into MyDocs or somewhere else?


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 8075 Mb
    Graphics Card: Intel(R) HD Graphics 3000, -1988 Mb
    Hard Drives: C: Total - 295335 MB, Free - 239191 MB;
    Motherboard: LENOVO, 423662U
    Antivirus: AVG AntiVirus Free Edition 2015, Updated and Enabled
     
  2. TerryNet

    TerryNet Moderator

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    I don't recall seeing that error message before. Most times the message is "The User Profile Service failed the logon.”

    Even though you got a different message I would still first suspect that the cause is a glitch--that will go away after a Restart--or a corrupted profile. Assuming a corrupted profile the remedial action should be to use a different user account, copy all the files that can be retrieved, and then abandon the old account.
     
  3. TerryNet

    TerryNet Moderator

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    There are reasons for not storing many files on the Desktop, but no matter where they are on the hard drive if they have any importance they should be backed up at least once on other media (or the cloud).
     
  4. tp2373

    tp2373 Thread Starter

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    copying all of the files that can be retrieved ... none of them as the shortcut to all of them apparently no longer exists... in the process of copying the files from the backup now, but have apparently lost everything since last complete backup... Live and learn, and thanks for the help.
     
  5. TerryNet

    TerryNet Moderator

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    You're welcome. :) Hope your last backup wasn't too long ago.
     
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