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User unable to read emails on Hotmail

Discussion in 'Web & Email' started by 041281MS, Jul 21, 2010.

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  1. 041281MS

    041281MS Thread Starter

    Joined:
    Jul 21, 2010
    Messages:
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    Hi,

    I wonder if anyone can help me? A colleague of mine is trying to read emails from Hotmail. When the email appears, after the user clicks on the email from the inbox, an error message appears saying 'Microsoft has encountered a problem and needs to close'. This closes Internet Explorer. I then log onto Hotmail as myself and am able to view emails without any problems whilst logged on as the user's Windows XP login.

    The user in question uses I.E. Version 6. I have tried deleting temporary Internet files and also cookies. I have also tried restarting the PC and also restarting the default settings on Internet Explorer which hasn't fixed the problem. Do you think upgrading the browser to version 7 would be the best way to fix this issue as the user has said he can access his Hotmail emails from home without any problems?

    I would be grateful for any help.
    Thanks.
    Mark.
     
  2. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
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    First Name:
    Terry
    Dumping IE6 is highly advisable whether that action fixes any specific current problem or not.
     
  3. 041281MS

    041281MS Thread Starter

    Joined:
    Jul 21, 2010
    Messages:
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    I solved this issue by doing a Windows update and installing I.E. V8. Logged onto Hotmail as user which fixed the problem.
     
  4. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    Good! :) You can mark this Solved using the Button at the upper left of the page.
     
  5. patticake

    patticake

    Joined:
    Jul 27, 2010
    Messages:
    3
    Posters,
    I was having trouble reading my email (hotmail) and then
    I clicked on the MSN homepage link and Hotmail was
    fully automated. Before that it was haywire and would
    come up, open but, I could not get any emails uploaded.
    Have a nice day.
     
  6. patticake

    patticake

    Joined:
    Jul 27, 2010
    Messages:
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    I would open the MNS home page link and click on hotmail.
    Sign in and your email will work. Without using the MSN
    link homepage to start my hotmail it will open and not
    let me read my emails. Is this what you wanted?
    If I start my email in say Google page it will come
    up, open, but I am not able to open individual emails.
    So again I open hotmail from MSN homepage and then
    I am using it with no problem.
     
  7. richt

    richt

    Joined:
    Jul 25, 2010
    Messages:
    5
    Dear Patticake...I found out that they were upgrading hotmail and all is well now. I thought I closed the thread but maybe I got that wrong too.
     
  8. patticake

    patticake

    Joined:
    Jul 27, 2010
    Messages:
    3
    richt,
    Thank you. I did see that also but, I thought that I would add this
    because, at one time many hotmailers were having the same problem.
     
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