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user with only basic knowledge needs help

Discussion in 'Virus & Other Malware Removal' started by grannyhiho, Jan 7, 2013.

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  1. grannyhiho

    grannyhiho Thread Starter

    Jan 7, 2013
    ok I gave my hubby my old laptop, had full system reformated and as he had never used a laptop before hopped he might learn how to search amazon and argos instead of him asking me to do this for him, well just before christmas he mentioned his laptop said he has a virus as i was to busy its taken to now for me to look, well it looks like a vista defender virus , warning pop ups every where, i'm unable to open any page at all,on checking out your page i downloaded rkill on my laptop transfered it over to a flash drive then started up his laptop in safemode/networking with flashdrive in place clicked to run but never made any difference, i know you request a pc log but i am unable to do this either, hubby has no pc knowledge i have a little, laptop is an acer aspire when i purchase it i made 2 back up discs as requested and my sister used them to reformate hubbys laptop back to factory settings, i could ask her to do this again but was worried virus would still be there hope you can help
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