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userinit.exe problem (I think)

Discussion in 'Windows XP' started by steve13233, Dec 7, 2011.

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  1. steve13233

    steve13233 Thread Starter

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    I have a Dell Dimension 3000 computer with Windows XP.

    I downloaded Windows Doctor, ran a scan and had it repair errors in the registry. I have been unable to access the computer since making this mistake. Windows Doctor refuses to help.

    I have attempted to research the problem and believe that it is with “userinit.exe” which may have been deleted or changed.

    My computer is booting up to the window where you have to click on the user icon to proceed. It then gives a message that it is loading, followed by one that it is unloading and it stays at that same window.

    I have tried to reboot in safe mode but the same thing happens with the exception that now you have an Icon for the administrator and one for the user. Neither one will get me into the computer.

    The only solutions that I have found recommend that you reboot the computer with the XP CD and instruct it to repair the problem. The thing is that Dell never furnishes a Windows CD with their computers so I am unable to try this. Dell has agreed to help but at a cost of almost $300.00.

    Any help would be very much appreciated.

    Thank you

    Steve
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Hi Steve - see if this will help.
    Reboot - tap F8
    Choose.
    Safe mode with command prompt..
    Log on as administrator.
    Type.
    %systemroot%\system32\restore\rstrui.exe

    This should launch System Restore.
    Choose a date prior to the problem.
     
  3. steve13233

    steve13233 Thread Starter

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    Thanks for the advice Blue I do appreciate it. The problem is that even when I try to boot up in safemode I am unable to log in even as the adminitrator. As soon as I click on Administrator I get a message "Loading your personal settings" then "Unloading your personal settings" and that's as far as I can get. I can continue clicking and the same thing continues to happen.

    If I didn't need some files that are in the computer it would have been in the Potomac river by now.

    Steve
     
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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  5. steve13233

    steve13233 Thread Starter

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    Hey Blue, thanks for the help it’s very much appreciated.

    I finally had to agree to pay Dell the $100.00 for them to send me a disc and then they will take control of the computer, over the internet, and fix the bloody problem.

    Since I'm the fool that screwed up the wife's computer I'm in no position to diddle with Dell about the fix; I won’t have peace until it’s done. You guys probably know exactly where I'm coming from.

    Again, thanks for the help.

    Steve
     
  6. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    We do indeed Steve - thanks for the update.
    ;)
     
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