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Vaio laptop won't boot, black screen with moveable cursor after starting windows logo

Discussion in 'Windows 7' started by Team_Lil, Mar 18, 2014.

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  1. Team_Lil

    Team_Lil Thread Starter

    Joined:
    Mar 18, 2014
    Messages:
    1
    Hello,

    Our trusty ol laptop, Sony Vaio VPCCW13FD, refuses to load windows 7 home premium 64bit (original install since purchase). I get stuck right after the 'starting windows' logo at a black screen with a moveable cursor. Strange thing is that I can plug the hdmi output to the TV and I can move the cursor around on the tv as well and the display off/on physical button also functions normally, all the same in safe mode with/without networking and normal.

    This happened when I tried to optional update the Nvidia video card through windows update (by itself). Mid-install it failed and displayed a message something like 'reverting to previous graphics controller' and then reboot now/later showed up and it has not boot up since.

    I think it's just stuck mid-boot at the graphics driver part but I don't know how to fix it without doing a clean install, which is last resort. System restore seems to have lost all its restore points even though i remember seeing 'creating restore point' in the beginning of the update, and the recovery partition will only do a clean install - no repair options there either.

    I then burned the win7HP x64 iso and tried to do a repair options from disk with no results. Thinking back to the XP days, I proceeded to try a non-destructive install on top of existing OS from the disk, but it then says that the upgrade can only be started from within a functional windows, and the only option is custom install which wipes everything... wtf? talk about taking a step backwards!

    Running out of options, got windows PE to copy drive contents to external usb, but many folders kept asking for passwords so then got an Ubuntu live dvd and everything is backed up and i can type this forum post now :)

    Did lots of reading over the past few weeks and tried many things from scanning hardware and memory, fixing MBRs and other command prompt things, and ended up here where I see people are getting back into windows using FRST64 and some great help from the Guys here. Ran the FRST from usb and here's the txt it generated:

    Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 13-03-2014
    Ran by SYSTEM on MININT-H50AGV9 on 18-03-2014 12:52:49
    Running from G:\
    Windows 7 Home Premium (X64) OS Language: English(US)
    Internet Explorer Version 11
    Boot Mode: Recovery

    The current controlset is ControlSet002
    ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.


    The only official download link for FRST:
    Download link for 32-Bit version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/
    Download link for 64-Bit Version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/
    Download link from any site other than Bleeping Computer is unpermitted or outdated.
    See tutorial for FRST: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

    ==================== Registry (Whitelisted) ==================

    HKLM\...\Run: [RtHDVCpl] - C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [11106408 2011-02-24] (Realtek Semiconductor)
    HKLM\...\Run: [Skytel] - C:\Program Files\Realtek\Audio\HDA\Skytel.exe [1833576 2011-02-24] (Realtek Semiconductor Corp.)
    HKLM\...\Run: [SynTPEnh] - C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [1815848 2009-08-03] (Synaptics Incorporated)
    HKLM\...\Run: [IAAnotif] - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe [186904 2009-06-04] (Intel Corporation)
    HKLM\...\Run: [IntelliPoint] - c:\Program Files\Microsoft IntelliPoint\ipoint.exe [2399632 2011-04-13] (Microsoft Corporation)
    HKLM\...\Run: [MSC] - c:\Program Files\Microsoft Security Client\msseces.exe [1266912 2013-10-23] (Microsoft Corporation)
    HKLM-x32\...\Run: [SmartWiHelper] - C:\Program Files (x86)\Sony\SmartWi Connection Utility\SmartWiHelper.exe [79872 2009-08-26] (Sony Electronics Corporation)
    HKLM-x32\...\Run: [ISBMgr.exe] - C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe [317288 2009-05-26] (Sony Corporation)
    HKLM-x32\...\Run: [GrooveMonitor] - C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe [30040 2009-02-26] (Microsoft Corporation)
    HKLM-x32\...\Run: [APSDaemon] - C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [59720 2013-09-13] (Apple Inc.)
    HKLM-x32\...\Run: [Adobe Reader Speed Launcher] - C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe [41056 2013-05-08] (Adobe Systems Incorporated)
    HKLM-x32\...\Run: [Adobe ARM] - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [958576 2013-04-04] (Adobe Systems Incorporated)
    HKLM-x32\...\Run: [AppleSyncNotifier] - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe [59240 2012-02-23] (Apple Inc.)
    HKLM-x32\...\Run: [MyFunCards Search Scope Monitor] - C:\Program Files (x86)\MyFunCards_5m\bar\1.bin\5mSrchMn.exe [42552 2012-04-09] (MindSpark)
    HKLM-x32\...\Run: [MyFunCards_5m Browser Plugin Loader] - C:\Program Files (x86)\MyFunCards_5m\bar\1.bin\5mbrmon.exe [30096 2012-04-09] (VER_COMPANY_NAME)
    HKLM-x32\...\Run: [DivXUpdate] - C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe [1259376 2011-07-28] ()
    HKLM-x32\...\Run: [QuickTime Task] - C:\Program Files (x86)\QuickTime\QTTask.exe [421888 2012-10-25] (Apple Inc.)
    HKLM-x32\...\Run: [PMBVolumeWatcher] - C:\Program Files (x86)\Sony\PlayMemories Home\PMBVolumeWatcher.exe [740888 2013-04-24] (Sony Corporation)
    HKLM-x32\...\Run: [iTunesHelper] - C:\Program Files (x86)\iTunes\iTunesHelper.exe [152392 2013-11-02] (Apple Inc.)
    HKLM-x32\...\Run: [SunJavaUpdateSched] - C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [254336 2013-07-02] (Oracle Corporation)
    HKLM-x32\...\Run: [Nike+ Connect] - C:\Program Files (x86)\Nike\Nike+ Connect\Nike+ Connect daemon.exe [70656 2013-12-11] (Nike)
    Winlogon\Notify\VESWinlogon-x32: VESWinlogon.dll [X]
    HKLM\...\InprocServer32: [Default-wbemess] ATTENTION! ====> ZeroAccess?
    HKLM\...D6A79037F57F\InprocServer32: [Default-fastprox] ATTENTION! ====> ZeroAccess?
    HKU\Lily\...\Run: [Elbserver] - C:\Program Files (x86)\Sony\Media Gallery\ElbServer.exe [78184 2009-07-21] (Sony Corporation)
    HKU\Lily\...\Run: [swg] - C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe [39408 2009-12-04] (Google Inc.)
    HKU\Lily\...\Run: [RESTART_STICKY_NOTES] - C:\Windows\System32\StikyNot.exe [427520 2009-07-13] (Microsoft Corporation)
    HKU\Lily\...\Run: [MobileDocuments] - C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
    HKU\Lily\...\Run: [Akamai NetSession Interface] - "C:\Users\Lily\AppData\Local\Akamai\netsession_win.exe"
    Startup: C:\Users\Lily\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dropbox.lnk
    ShortcutTarget: Dropbox.lnk -> (No File)

    ==================== Services (Whitelisted) =================

    S3 ACDaemon; C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe [113152 2010-03-18] (ArcSoft Inc.)
    S2 iWinTrusted; C:\Users\Lily\Downloads\iWin Games\iWinTrusted.exe [78104 2010-04-14] (iWin Inc.)
    S2 Motorola Device Manager; C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe [121144 2013-03-25] (Motorola Mobility LLC)
    S2 MsMpSvc; c:\Program Files\Microsoft Security Client\MsMpEng.exe [23808 2013-10-23] (Microsoft Corporation)
    S2 MyFunCards_5mService; C:\Program Files (x86)\MyFunCards_5m\bar\1.bin\5mbarsvc.exe [42528 2012-04-09] (COMPANYVERS_NAME)
    S3 NisSrv; c:\Program Files\Microsoft Security Client\NisSrv.exe [348376 2013-10-23] (Microsoft Corporation)
    S2 PMBDeviceInfoProvider; C:\Program Files (x86)\Sony\PlayMemories Home\PMBDeviceInfoProvider.exe [483864 2013-04-24] (Sony Corporation)
    S3 Roxio UPnP Renderer 10; C:\Program Files (x86)\Roxio\Digital Home 10\RoxioUPnPRenderer10.exe [313840 2009-06-26] (Sonic Solutions)
    S2 Roxio Upnp Server 10; C:\Program Files (x86)\Roxio\Digital Home 10\RoxioUpnpService10.exe [362992 2009-06-26] (Sonic Solutions)
    S3 SampleCollector; C:\Program Files\Sony\VAIO Care\collsvc.exe [167424 2008-09-29] (Intel Corporation)
    S2 uCamMonitor; C:\Program Files (x86)\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe [104960 2008-09-18] (ArcSoft, Inc.)
    S2 UsbService; C:\Program Files (x86)\ASUS\Printer Utilities\UsbService64.exe [334848 2010-08-10] ()
    S3 VAIO Entertainment TV Device Arbitration Service; C:\Program Files (x86)\Common Files\Sony Shared\VAIO Entertainment Platform\VzHardwareResourceManager\VzHardwareResourceManager\VzHardwareResourceManager.exe [74496 2010-09-27] (Sony Corporation)
    S2 VCFw; C:\Program Files (x86)\Common Files\Sony Shared\VAIO Content Folder Watcher\VCFw.exe [864000 2010-09-27] (Sony Corporation)
    S3 Vcsw; C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe [312136 2010-09-27] (Sony Corporation)
    S3 VUAgent; C:\Program Files\Sony\VAIO Update\VUAgent.exe [1369136 2013-09-25] (Sony Corporation)
    S2 yksvc; C:\Windows\System32\yk62x64.dll [382976 2009-07-31] (Marvell)
    S2 nvsvc; C:\Windows\system32\nvvsvc.exe [X]

    ==================== Drivers (Whitelisted) ====================

    S3 ArcSoftKsUFilter; C:\Windows\System32\DRIVERS\ArcSoftKsUFilter.sys [19968 2009-05-26] (ArcSoft, Inc.)
    S0 MpFilter; C:\Windows\System32\DRIVERS\MpFilter.sys [248240 2013-09-27] (Microsoft Corporation)
    S3 NisDrv; C:\Windows\System32\DRIVERS\NisDrvWFP.sys [134944 2013-09-27] (Microsoft Corporation)
    S3 PcaSp60; C:\Windows\SysWOW64\DRIVERS\PcaSp60.sys [38912 2010-09-07] (Printing Communications Assoc., Inc. (PCAUSA))
    S3 RimUsb; C:\Windows\System32\Drivers\RimUsb_AMD64.sys [27520 2007-05-14] (Research In Motion Limited)
    S0 sptd; C:\Windows\System32\Drivers\sptd.sys [508472 2010-12-30] (Duplex Secure Ltd.)
    S3 vuhub; C:\Windows\System32\DRIVERS\vuhub.sys [47616 2007-12-17] ()

    ==================== NetSvcs (Whitelisted) ===================


    ==================== One Month Created Files and Folders ========

    2014-03-18 12:52 - 2014-03-18 12:52 - 00000000 ____D () C:\FRST
    2014-03-06 22:20 - 2014-03-06 22:20 - 00000000 ____D () C:\Windows\LastGood.Tmp
    2014-03-06 22:20 - 2011-02-24 16:01 - 00314984 _____ (NVIDIA Corporation) C:\Windows\SysWOW64\nvdecodemft.dll
    2014-03-06 22:18 - 2011-02-24 16:01 - 00024011 _____ () C:\Windows\System32\deleteme.txt-nv27079
    2014-03-06 14:32 - 2014-03-06 21:01 - 216554389 ____R () C:\Users\Lily\Downloads\Cougar.Town.S05E02.HDTV.x264-2HD.mp4
    2014-03-06 14:29 - 2014-03-06 21:01 - 160247951 ____R () C:\Users\Lily\Downloads\Mixology.S01E02.HDTV.x264-LOL.mp4
    2014-03-06 14:29 - 2014-03-06 14:32 - 161320413 ____R () C:\Users\Lily\Downloads\Mixology.S01E01.HDTV.x264-LOL.mp4
    2014-03-06 04:12 - 2014-03-06 14:32 - 226151057 ____R () C:\Users\Lily\Downloads\Greys.Anatomy.S10E13.HDTV.x264-LOL.mp4
    2014-03-06 04:10 - 2014-03-06 14:30 - 182745216 ____R () C:\Users\Lily\Downloads\Cougar.Town.S05E01.HDTV.x264-LOL.mp4
    2014-03-05 04:23 - 2014-03-05 04:45 - 76840948 ____R () C:\Users\Lily\Downloads\The.Cleveland.Show.S04E23.HDTV.x264-LOL.mp4
    2014-03-05 03:32 - 2014-03-05 04:44 - 1413167986 ____R () C:\Users\Lily\Downloads\Revolution.2012.S02E14.720p.HDTV.X264-DIMENSION.mkv
    2014-03-05 03:32 - 2014-03-05 04:42 - 421573230 ____R () C:\Users\Lily\Downloads\Star-Crossed.S01E02.HDTV.x264-2HD.mp4
    2014-03-05 03:32 - 2014-03-05 04:32 - 440155766 ____R () C:\Users\Lily\Downloads\Star-Crossed.S01E01.REPACK.HDTV.x264-2HD.mp4
    2014-03-05 03:32 - 2014-03-05 04:24 - 433713961 ____R () C:\Users\Lily\Downloads\Hawaii.Five-0.2010.S04E14.HDTV.x264-LOL.mp4
    2014-03-05 03:32 - 2014-03-05 03:48 - 1175119773 _____ () C:\Users\Lily\Downloads\Intelligence.US.S01E08.720p.HDTV.X264-DIMENSION.mkv
    2014-03-05 03:31 - 2014-03-05 04:24 - 130804554 ____R () C:\Users\Lily\Downloads\The.Simpsons.S25E10.HDTV.x264-LOL.mp4
    2014-03-05 03:31 - 2014-03-05 04:19 - 119810060 ____R () C:\Users\Lily\Downloads\The.Simpsons.S25E11.HDTV.x264-LOL.mp4
    2014-03-05 03:10 - 2014-03-05 03:16 - 73773205 ____R () C:\Users\Lily\Downloads\American.Dad.S09E11.HDTV.x264-KILLERS.mp4
    2014-03-05 03:08 - 2014-03-05 03:17 - 246923414 ____R () C:\Users\Lily\Downloads\Beauty.and.the.Beast.2012.S02E12.HDTV.x264-2HD.mp4
    2014-03-05 03:07 - 2014-03-05 03:14 - 104107047 ____R () C:\Users\Lily\Downloads\American.Dad.S09E10.HDTV.x264-2HD.mp4
    2014-03-05 00:46 - 2014-03-05 04:09 - 334295558 ____R () C:\Users\Lily\Downloads\Hawaii.Five-0.2010.S04E13.HDTV.x264-LOL.mp4
    2014-03-05 00:45 - 2014-03-05 04:07 - 76624181 ____R () C:\Users\Lily\Downloads\The.Cleveland.Show.S04E21.HDTV.x264-LOL.mp4
    2014-03-05 00:45 - 2014-03-05 04:05 - 83234217 ____R () C:\Users\Lily\Downloads\The.Cleveland.Show.S04E22.HDTV.x264-LOL.mp4
    2014-03-05 00:45 - 2014-03-05 03:32 - 161929451 ____R () C:\Users\Lily\Downloads\The.Mindy.Project.S02E14.HDTV.x264-EXCELLENCE.mp4
    2014-03-05 00:45 - 2014-03-05 03:05 - 78551740 ____R () C:\Users\Lily\Downloads\American.Dad.S09E09.HDTV.x264-LOL.mp4
    2014-03-05 00:43 - 2014-03-05 00:43 - 00002697 _____ () C:\Users\Public\Desktop\Skype.lnk
    2014-03-04 23:18 - 2014-03-05 04:23 - 849984739 ____R () C:\Users\Lily\Downloads\Intelligence.US.S01E09.720p.HDTV.X264-DIMENSION.mkv
    2014-03-04 23:17 - 2014-03-05 04:47 - 974756915 ____R () C:\Users\Lily\Downloads\Intelligence.US.S01E04.720p.HDTV.X264-DIMENSION.mkv
    2014-03-04 23:17 - 2014-03-05 04:46 - 978372827 ____R () C:\Users\Lily\Downloads\Intelligence.US.S01E06.720p.HDTV.X264-DIMENSION.mkv
    2014-03-04 23:17 - 2014-03-04 23:17 - 933299880 _____ () C:\Users\Lily\Downloads\Intelligence.US.S01E05.720p.HDTV.X264-DIMENSION.mkv
    2014-03-04 23:17 - 2014-03-04 23:17 - 822382293 _____ () C:\Users\Lily\Downloads\Intelligence.US.S01E07.720p.HDTV.X264-DIMENSION.mkv
    2014-03-04 23:16 - 2014-03-05 03:48 - 790938790 _____ () C:\Users\Lily\Downloads\Intelligence.US.S01E03.720p.HDTV.X264-DIMENSION.mkv
    2014-03-04 23:09 - 2014-03-04 23:11 - 74058980 ____R () C:\Users\Lily\Downloads\Family.Guy.S12E11.HDTV.x264-KILLERS.mp4
    2014-03-04 22:54 - 2014-03-04 23:06 - 1195884950 ____R () C:\Users\Lily\Downloads\Arrow.S02E14.720p.HDTV.X264-DIMENSION.mkv
    2014-03-04 22:48 - 2014-03-04 22:57 - 258502338 ____R () C:\Users\Lily\Downloads\Beauty.and.the.Beast.2012.S02E13.HDTV.x264-2HD.mp4
    2014-03-04 22:48 - 2014-03-04 22:56 - 266474667 ____R () C:\Users\Lily\Downloads\Beauty.and.the.Beast.2012.S02E11.HDTV.x264-2HD.mp4
    2014-03-04 22:48 - 2014-03-04 22:55 - 269765320 ____R () C:\Users\Lily\Downloads\Beauty.and.the.Beast.2012.S02E14.HDTV.x264-2HD.mp4
    2014-03-04 22:48 - 2014-03-04 22:54 - 279598333 ____R () C:\Users\Lily\Downloads\Helix.S01E08.HDTV.x264-2HD.mp4
    2014-03-04 22:45 - 2014-03-04 22:49 - 289833954 ____R () C:\Users\Lily\Downloads\Dallas.2012.S03E01.HDTV.x264-LOL.mp4

    ==================== One Month Modified Files and Folders =======

    2014-03-18 12:52 - 2014-03-18 12:52 - 00000000 ____D () C:\FRST
    2014-03-18 03:21 - 2009-12-04 11:56 - 00000000 ___HD () C:\SPLASH.000
    2014-03-18 02:40 - 2009-07-13 23:45 - 00010096 ____H () C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
    2014-03-18 02:40 - 2009-07-13 23:45 - 00010096 ____H () C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
    2014-03-18 02:35 - 2009-12-04 11:30 - 02041181 _____ () C:\Windows\WindowsUpdate.log
    2014-03-18 02:32 - 2009-07-14 00:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
    2014-03-06 22:21 - 2009-08-18 15:40 - 00381394 _____ () C:\Windows\PFRO.log
    2014-03-06 22:20 - 2014-03-06 22:20 - 00000000 ____D () C:\Windows\LastGood.Tmp
    2014-03-06 22:19 - 2012-04-09 19:42 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
    2014-03-06 22:18 - 2011-02-24 16:01 - 00000000 ____D () C:\Program Files\NVIDIA Corporation
    2014-03-06 22:18 - 2009-08-18 15:40 - 00000000 ____D () C:\ProgramData\NVIDIA
    2014-03-06 22:04 - 2009-12-04 11:36 - 00000908 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
    2014-03-06 21:29 - 2009-12-04 11:36 - 00000912 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
    2014-03-06 21:25 - 2010-01-01 11:01 - 00000000 ____D () C:\Users\Lily\AppData\Roaming\uTorrent
    2014-03-06 21:01 - 2014-03-06 14:32 - 216554389 ____R () C:\Users\Lily\Downloads\Cougar.Town.S05E02.HDTV.x264-2HD.mp4
    2014-03-06 21:01 - 2014-03-06 14:29 - 160247951 ____R () C:\Users\Lily\Downloads\Mixology.S01E02.HDTV.x264-LOL.mp4
    2014-03-06 20:54 - 2010-06-03 20:04 - 00000000 ___RD () C:\Users\Lily\Documents\My Dropbox
    2014-03-06 20:54 - 2010-06-03 20:03 - 00000000 ____D () C:\Users\Lily\AppData\Roaming\Dropbox
    2014-03-06 20:50 - 2009-07-13 23:51 - 00133040 _____ () C:\Windows\setupact.log
    2014-03-06 14:32 - 2014-03-06 14:29 - 161320413 ____R () C:\Users\Lily\Downloads\Mixology.S01E01.HDTV.x264-LOL.mp4
    2014-03-06 14:32 - 2014-03-06 04:12 - 226151057 ____R () C:\Users\Lily\Downloads\Greys.Anatomy.S10E13.HDTV.x264-LOL.mp4
    2014-03-06 14:30 - 2014-03-06 04:10 - 182745216 ____R () C:\Users\Lily\Downloads\Cougar.Town.S05E01.HDTV.x264-LOL.mp4
    2014-03-06 09:30 - 2009-12-04 11:36 - 00002183 _____ () C:\Users\Public\Desktop\Google Chrome.lnk
    2014-03-06 04:06 - 2009-12-25 16:21 - 00003914 _____ () C:\Windows\System32\Tasks\User_Feed_Synchronization-{E7EF6244-10BC-4AE8-9A9F-0920BC100B15}
    2014-03-05 04:47 - 2014-03-04 23:17 - 974756915 ____R () C:\Users\Lily\Downloads\Intelligence.US.S01E04.720p.HDTV.X264-DIMENSION.mkv
    2014-03-05 04:46 - 2014-03-04 23:17 - 978372827 ____R () C:\Users\Lily\Downloads\Intelligence.US.S01E06.720p.HDTV.X264-DIMENSION.mkv
    2014-03-05 04:45 - 2014-03-05 04:23 - 76840948 ____R () C:\Users\Lily\Downloads\The.Cleveland.Show.S04E23.HDTV.x264-LOL.mp4
    2014-03-05 04:44 - 2014-03-05 03:32 - 1413167986 ____R () C:\Users\Lily\Downloads\Revolution.2012.S02E14.720p.HDTV.X264-DIMENSION.mkv
    2014-03-05 04:42 - 2014-03-05 03:32 - 421573230 ____R () C:\Users\Lily\Downloads\Star-Crossed.S01E02.HDTV.x264-2HD.mp4
    2014-03-05 04:32 - 2014-03-05 03:32 - 440155766 ____R () C:\Users\Lily\Downloads\Star-Crossed.S01E01.REPACK.HDTV.x264-2HD.mp4
    2014-03-05 04:24 - 2014-03-05 03:32 - 433713961 ____R () C:\Users\Lily\Downloads\Hawaii.Five-0.2010.S04E14.HDTV.x264-LOL.mp4
    2014-03-05 04:24 - 2014-03-05 03:31 - 130804554 ____R () C:\Users\Lily\Downloads\The.Simpsons.S25E10.HDTV.x264-LOL.mp4
    2014-03-05 04:23 - 2014-03-04 23:18 - 849984739 ____R () C:\Users\Lily\Downloads\Intelligence.US.S01E09.720p.HDTV.X264-DIMENSION.mkv
    2014-03-05 04:19 - 2014-03-05 03:31 - 119810060 ____R () C:\Users\Lily\Downloads\The.Simpsons.S25E11.HDTV.x264-LOL.mp4
    2014-03-05 04:09 - 2014-03-05 00:46 - 334295558 ____R () C:\Users\Lily\Downloads\Hawaii.Five-0.2010.S04E13.HDTV.x264-LOL.mp4
    2014-03-05 04:07 - 2014-03-05 00:45 - 76624181 ____R () C:\Users\Lily\Downloads\The.Cleveland.Show.S04E21.HDTV.x264-LOL.mp4
    2014-03-05 04:05 - 2014-03-05 00:45 - 83234217 ____R () C:\Users\Lily\Downloads\The.Cleveland.Show.S04E22.HDTV.x264-LOL.mp4
    2014-03-05 03:48 - 2014-03-05 03:32 - 1175119773 _____ () C:\Users\Lily\Downloads\Intelligence.US.S01E08.720p.HDTV.X264-DIMENSION.mkv
    2014-03-05 03:48 - 2014-03-04 23:16 - 790938790 _____ () C:\Users\Lily\Downloads\Intelligence.US.S01E03.720p.HDTV.X264-DIMENSION.mkv
    2014-03-05 03:32 - 2014-03-05 00:45 - 161929451 ____R () C:\Users\Lily\Downloads\The.Mindy.Project.S02E14.HDTV.x264-EXCELLENCE.mp4
    2014-03-05 03:17 - 2014-03-05 03:08 - 246923414 ____R () C:\Users\Lily\Downloads\Beauty.and.the.Beast.2012.S02E12.HDTV.x264-2HD.mp4
    2014-03-05 03:16 - 2014-03-05 03:10 - 73773205 ____R () C:\Users\Lily\Downloads\American.Dad.S09E11.HDTV.x264-KILLERS.mp4
    2014-03-05 03:14 - 2014-03-05 03:07 - 104107047 ____R () C:\Users\Lily\Downloads\American.Dad.S09E10.HDTV.x264-2HD.mp4
    2014-03-05 03:05 - 2014-03-05 00:45 - 78551740 ____R () C:\Users\Lily\Downloads\American.Dad.S09E09.HDTV.x264-LOL.mp4
    2014-03-05 00:43 - 2014-03-05 00:43 - 00002697 _____ () C:\Users\Public\Desktop\Skype.lnk
    2014-03-05 00:43 - 2010-04-03 12:57 - 00000000 ___RD () C:\Program Files (x86)\Skype
    2014-03-05 00:43 - 2010-04-03 12:57 - 00000000 ____D () C:\ProgramData\Skype
    2014-03-05 00:36 - 2009-12-25 15:45 - 00000000 ____D () C:\users\Lily
    2014-03-04 23:17 - 2014-03-04 23:17 - 933299880 _____ () C:\Users\Lily\Downloads\Intelligence.US.S01E05.720p.HDTV.X264-DIMENSION.mkv
    2014-03-04 23:17 - 2014-03-04 23:17 - 822382293 _____ () C:\Users\Lily\Downloads\Intelligence.US.S01E07.720p.HDTV.X264-DIMENSION.mkv
    2014-03-04 23:11 - 2014-03-04 23:09 - 74058980 ____R () C:\Users\Lily\Downloads\Family.Guy.S12E11.HDTV.x264-KILLERS.mp4
    2014-03-04 23:06 - 2014-03-04 22:54 - 1195884950 ____R () C:\Users\Lily\Downloads\Arrow.S02E14.720p.HDTV.X264-DIMENSION.mkv
    2014-03-04 22:57 - 2014-03-04 22:48 - 258502338 ____R () C:\Users\Lily\Downloads\Beauty.and.the.Beast.2012.S02E13.HDTV.x264-2HD.mp4
    2014-03-04 22:56 - 2014-03-04 22:48 - 266474667 ____R () C:\Users\Lily\Downloads\Beauty.and.the.Beast.2012.S02E11.HDTV.x264-2HD.mp4
    2014-03-04 22:55 - 2014-03-04 22:48 - 269765320 ____R () C:\Users\Lily\Downloads\Beauty.and.the.Beast.2012.S02E14.HDTV.x264-2HD.mp4
    2014-03-04 22:54 - 2014-03-04 22:48 - 279598333 ____R () C:\Users\Lily\Downloads\Helix.S01E08.HDTV.x264-2HD.mp4
    2014-03-04 22:49 - 2014-03-04 22:45 - 289833954 ____R () C:\Users\Lily\Downloads\Dallas.2012.S03E01.HDTV.x264-LOL.mp4
    2014-03-03 20:01 - 2010-12-30 23:32 - 00000000 ____D () C:\Users\Lily\AppData\Roaming\vlc
    2014-03-01 05:04 - 2012-01-25 18:11 - 00766820 _____ () C:\Windows\SysWOW64\PerfStringBackup.INI
    2014-03-01 05:04 - 2009-07-14 00:13 - 00766820 _____ () C:\Windows\System32\PerfStringBackup.INI
    2014-02-25 00:56 - 2014-02-04 21:22 - 00036319 _____ () C:\Users\Lily\Desktop\Copy of Wedding!!.xlsx
    2014-02-18 05:09 - 2013-07-17 04:06 - 00000000 ____D () C:\Windows\System32\MRT
    2014-02-18 05:06 - 2009-12-30 10:24 - 88567024 _____ (Microsoft Corporation) C:\Windows\System32\MRT.exe

    ZeroAccess:
    C:\$Recycle.Bin\S-1-5-21-3979741004-4084849736-3445622848-1001\$65188d1e7546c5e4a391efdd97d522a5

    Some content of TEMP:
    ====================
    C:\Users\Lily\AppData\Local\Temp\cjemnewkxeicidgnkyt.bfg
    C:\Users\Lily\AppData\Local\Temp\DivXSetup.exe
    C:\Users\Lily\AppData\Local\Temp\dsHostCheckerSetup.exe
    C:\Users\Lily\AppData\Local\Temp\FlashPlayerUpdate.exe
    C:\Users\Lily\AppData\Local\Temp\FlashPlayerUpdate01.exe
    C:\Users\Lily\AppData\Local\Temp\FlashPlayerUpdate02.exe
    C:\Users\Lily\AppData\Local\Temp\GLF104F.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF17B8.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF19AC.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF28B5.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF2A70.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF2FC7.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF30F6.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF3865.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF4105.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF45F9.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF47CD.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF4E08.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF524A.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF5566.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF606D.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF6964.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF6AF6.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF6B54.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF7499.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF7DB8.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF85A.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF8888.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF9344.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF9A6E.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF9DF8.EXE
    C:\Users\Lily\AppData\Local\Temp\GLF9FA6.EXE
    C:\Users\Lily\AppData\Local\Temp\GLFA115.EXE
    C:\Users\Lily\AppData\Local\Temp\GLFB2B.EXE
    C:\Users\Lily\AppData\Local\Temp\GLFB35F.EXE
    C:\Users\Lily\AppData\Local\Temp\GLFC590.EXE
    C:\Users\Lily\AppData\Local\Temp\GLFC5BF.EXE
    C:\Users\Lily\AppData\Local\Temp\GLFCCD4.EXE
    C:\Users\Lily\AppData\Local\Temp\GLFD29F.EXE
    C:\Users\Lily\AppData\Local\Temp\GLFD568.EXE
    C:\Users\Lily\AppData\Local\Temp\GLFD82A.EXE
    C:\Users\Lily\AppData\Local\Temp\GLFD8F6.EXE
    C:\Users\Lily\AppData\Local\Temp\GLFDC5E.EXE
    C:\Users\Lily\AppData\Local\Temp\GLFE15B.EXE
    C:\Users\Lily\AppData\Local\Temp\GLFF3D4.EXE
    C:\Users\Lily\AppData\Local\Temp\InstallFlashPlayer.exe
    C:\Users\Lily\AppData\Local\Temp\jna8630829538885275704.dll
    C:\Users\Lily\AppData\Local\Temp\jre-6u20-windows-i586-iftw-rv.exe
    C:\Users\Lily\AppData\Local\Temp\jre-6u21-windows-i586-iftw-rv.exe
    C:\Users\Lily\AppData\Local\Temp\jre-6u23-windows-i586-iftw-rv.exe
    C:\Users\Lily\AppData\Local\Temp\jre-6u24-windows-i586-iftw-rv.exe
    C:\Users\Lily\AppData\Local\Temp\jre-6u26-windows-i586-iftw-rv.exe
    C:\Users\Lily\AppData\Local\Temp\jre-6u29-windows-i586-iftw-rv.exe
    C:\Users\Lily\AppData\Local\Temp\jre-6u31-windows-i586-iftw-rv.exe
    C:\Users\Lily\AppData\Local\Temp\jre-6u33-windows-i586-iftw.exe
    C:\Users\Lily\AppData\Local\Temp\jre-6u35-windows-i586-iftw.exe
    C:\Users\Lily\AppData\Local\Temp\jre-6u37-windows-i586-iftw.exe
    C:\Users\Lily\AppData\Local\Temp\jre-7u17-windows-i586-iftw.exe
    C:\Users\Lily\AppData\Local\Temp\jre-7u21-windows-i586-iftw.exe
    C:\Users\Lily\AppData\Local\Temp\jre-7u25-windows-i586-iftw.exe
    C:\Users\Lily\AppData\Local\Temp\jre-7u40-windows-i586-iftw.exe
    C:\Users\Lily\AppData\Local\Temp\jre-7u45-windows-i586-iftw.exe
    C:\Users\Lily\AppData\Local\Temp\jre-7u51-windows-i586-iftw.exe
    C:\Users\Lily\AppData\Local\Temp\JuniperSetupClientInstaller.exe
    C:\Users\Lily\AppData\Local\Temp\kcxklxwm.dll
    C:\Users\Lily\AppData\Local\Temp\MotorolaDeviceManager_2.0403.exe
    C:\Users\Lily\AppData\Local\Temp\SearchWithGoogleUpdate.exe
    C:\Users\Lily\AppData\Local\Temp\SkypeSetup.exe
    C:\Users\Lily\AppData\Local\Temp\utt7919.tmp.exe
    C:\Users\Lily\AppData\Local\Temp\utt7FF0.tmp.exe
    C:\Users\Lily\AppData\Local\Temp\vlc-2.0.4-win32.exe
    C:\Users\Lily\AppData\Local\Temp\vlc-2.0.5-win32.exe
    C:\Users\Lily\AppData\Local\Temp\vlc-2.0.8-win32.exe
    C:\Users\Lily\AppData\Local\Temp\vlc-2.1.2-win32.exe
    C:\Users\Lily\AppData\Local\Temp\xvl5dvml.dll
    C:\Users\Lily\AppData\Local\Temp\_isC449.exe
    C:\Users\Lily\AppData\Local\Temp\_isCFF5.exe


    ==================== Known DLLs (Whitelisted) ================


    ==================== Bamital & volsnap Check =================

    C:\Windows\System32\winlogon.exe => MD5 is legit
    C:\Windows\System32\wininit.exe => MD5 is legit
    C:\Windows\SysWOW64\wininit.exe => MD5 is legit
    C:\Windows\explorer.exe => MD5 is legit
    C:\Windows\SysWOW64\explorer.exe => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\SysWOW64\svchost.exe => MD5 is legit
    C:\Windows\System32\services.exe => MD5 is legit
    C:\Windows\System32\User32.dll => MD5 is legit
    C:\Windows\SysWOW64\User32.dll => MD5 is legit
    C:\Windows\System32\userinit.exe => MD5 is legit
    C:\Windows\SysWOW64\userinit.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit
    C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

    ==================== EXE ASSOCIATION =====================

    HKLM\...\.exe: <===== ATTENTION!
    HKLM\...\exefile\DefaultIcon: <===== ATTENTION!
    HKLM\...\exefile\open\command: <===== ATTENTION!

    ==================== Restore Points =========================


    ==================== Memory info ===========================

    Percentage of memory in use: 16%
    Total physical RAM: 4063.03 MB
    Available physical RAM: 3397.16 MB
    Total Pagefile: 4061.18 MB
    Available Pagefile: 3391.58 MB
    Total Virtual: 8192 MB
    Available Virtual: 8191.87 MB

    ==================== Drives ================================

    Drive c: () (Fixed) (Total:287.86 GB) (Free:1.48 GB) NTFS
    Drive e: (Recovery) (Fixed) (Total:10.13 GB) (Free:0.82 GB) NTFS ==>[System with boot components (obtained from reading drive)]
    Drive g: (USB20FD) (Removable) (Total:7.53 GB) (Free:4.33 GB) FAT32
    Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
    Drive y: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS ==>[System with boot components (obtained from reading drive)]

    ==================== MBR & Partition Table ==================

    ========================================================
    Disk: 0 (MBR Code: Windows 7 or 8) (Size: 298 GB) (Disk ID: A8E9D844)

    Partition: GPT Partition Type.

    ========================================================
    Disk: 1 (MBR Code: Windows XP) (Size: 8 GB) (Disk ID: C3072E18)

    Partition: GPT Partition Type.


    LastRegBack: 2014-02-28 14:53

    ==================== End Of Log ============================



    Hopefully we can get this laptop going again, and I appreciate all your help

    Thanks,

    Team_lil
     
  2. metallica5456

    metallica5456 Trusted Advisor

    Joined:
    Apr 1, 2013
    Messages:
    10,241
    First Name:
    Andrew
    Hi have you fixed this issue or still require assistance??
     
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