1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Variety of small problems after malware removal on Windows 7

Discussion in 'Windows 7' started by Stephq, Jul 29, 2016.

Thread Status:
Not open for further replies.
Advertisement
  1. Stephq

    Stephq Thread Starter

    Joined:
    Jun 23, 2015
    Messages:
    72
    In April I had some malware removed with the help of staff on this website. The full thread is available here:
    https://forums.techguy.org/threads/cannot-remove-albireo-and-un-killable-task.1168684/
    However here is a brief summary: I was trying to remove the malware Albireo from a browser I use called Maxthon, version 4.4.1.1000. After it was removed, I encountered the following problems (it took me this long to re-post as I was busy then went overseas):

    1. Maxthon browser shakes/jerks and flashes when I uses it. See this video for what I mean from 3:10 minutes onwards:
    https://www.dropbox.com/s/hrw2oj8ki9gjxxj/Window Jerks.avi?dl=0

    In the video I uploaded, the jerking and flashing starts at around 3:10 onwards. The edges around the browser flashes so you can see what is or was behind it (sometimes you can see a ghost of the same tabs on the browser window) and when it jerks it goes up and down. Before Albireo was removed, the browser will randomly close a tab or access another opened tab, or even switch to another window opened on my computer so that I may be typing something in one window but suddenly a different tab will open and I will be accidentally typing in something else. This problem doesn't seem to exist anymore, though I am using Google Chrome browser now. I have also tried uninstalling and reinstalling Maxthon, seemed to make no difference.

    2. I have folders that show up, yet a message says it doesn't exist when I click on it or try to delete it, and won’t delete.
    See this screenshot: https://www.dropbox.com/s/pgxdh06mi389ry2/Non-existent folders.png?dl=0
    and this:
    https://www.dropbox.com/s/35d24pp88z4ugrf/S1pk not available.png?dl=0

    3. I have files that do not show up when I navigate to that folder, instead, the only way for me to see it is to open another file of the same type and go to “open file” and look for the file in the same folder. See these pictures:
    https://www.dropbox.com/s/uj1z6qil75seeo3/Some files not visible.png?dl=0

    4. I have a window that appears when I first start up my computer and when I close the last internet browser:
    https://www.dropbox.com/s/iy94qzg60aanvte/IEWOL not responding.png?dl=0

    5. Sometimes I cannot click on a window to make it come to the foreground. I click on the icon in the taskbar but the window will not come to the foreground. I have to fully minimise (nor restore down) the existing window to show what is behind it. Restoring down will still block what is behind it and I can not access what is behind it unless I close the window in the front or minimise it completely.
    https://www.dropbox.com/s/zdnh2pfmdoale59/Window does not come to foreground.wmv?dl=0

    Thank you!
     
    Last edited: Jul 29, 2016
  2. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,099
    First Name:
    Jim
    Are you sure all malware has been removed from your system?

    I'd start by performing a fresh scan to ensure the PC is still clean. You can create a new topic in the malware board for assistance: https://forums.techguy.org/forums/virus-other-malware-removal.54/

    After you are sure the PC is clean, I'd run sfc /scannow to ensure all Windows core files are valid. When that passes, continue with ensuring Windows is completely patched and up to date.

    I would also then manually update/reinstall all system/hardware drivers (ie: motherboard, video, etc.).

    At this point, Windows and all drivers should be working properly. You can then proceed to test and troubleshoot any remaining issues noted above.
     
  3. Stephq

    Stephq Thread Starter

    Joined:
    Jun 23, 2015
    Messages:
    72
    Hello Oddball,
    Thanks for your fast reply. Do you want me to close this issue as 'solved' and start a new one in the forum you mentioned or simply leave it open and return after I post in the new forum you mentioned to make sure all malware s gone?
    Thanks
     
  4. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,099
    First Name:
    Jim
    You can this one open and come back to it after the system is checked/verified as clean.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1175351

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice