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Verizon Wireless connection constantly drops connection

Discussion in 'Networking' started by Pegrita, Sep 14, 2012.

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  1. Pegrita

    Pegrita Thread Starter

    Joined:
    Sep 13, 2012
    Messages:
    4
    My Verizon wireless ( cellular air-card 4G hotspot ) modem / router ( jet pack 890l ) constantly times out or only partially loads pages while browsing the internet. Or I get an error that the "server not found" This had happened ever since I got a new PC with Windows 7. I have reset the modem, reseated the SIM card, checked for new soft ware and firmware (none at this time). I have updated my network adapter driver. Checked for a hidden Microsoft mini adapter, none there. Checked Microsoft's support forums for compatibility issues. Nothing has helped. What else can I do?

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz, Intel64 Family 6 Model 30 Stepping 5
    Processor Count: 8
    RAM: 8151 Mb
    Graphics Card: ATI Radeon HD 5670, 1024 Mb
    Hard Drives: C: Total - 942685 MB, Free - 698153 MB;
    Motherboard: Dell Inc., 0G3HR7
    Antivirus: Norton 360, Updated and Enabled

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Peggy-XPS
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : DW1525 (802.11n) WLAN PCIe Card
    Physical Address. . . . . . . . . : C0-CB-38-59-37-EB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::b0f9:ee78:5cea:e4d4%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Friday, September 14, 2012 6:48:22 AM
    Lease Expires . . . . . . . . . . : Friday, September 14, 2012 12:48:21 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 247515960
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-89-57-E0-84-2B-2B-B0-FD-18

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{8C9CE4C4-F64D-4E1C-BFA6-3E1140D38A6F}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:14bf:e83c:b93c:be96(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::14bf:e83c:b93c:be96%14(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    76,645
    First Name:
    Terry
    You said that your "modem / router ( jet pack 890l ) constantly times out or only partially loads pages" but then you seemed to think that maybe the PC is losing connection to the router. Have you determined which it is?
     
  3. Pegrita

    Pegrita Thread Starter

    Joined:
    Sep 13, 2012
    Messages:
    4
    Sorry, I'm not a teckie so aren't phrasing this correctly. The PC does not lose the connection to the router.
     
  4. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    Verizon didn't suddenly develop a problem after you bought a new computer. That means the problem is with the computer. You need to confirm every other device works fine.
     
  5. TerryNet

    TerryNet Moderator

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    Messages:
    76,645
    First Name:
    Terry
    Well, unrelated random events do sometimes occur at the same time, so it is important if you can confirm that other devices using the router do or do not consistently have the same problem at the same time.
     
  6. Pegrita

    Pegrita Thread Starter

    Joined:
    Sep 13, 2012
    Messages:
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    We have another Dell PC and a HP laptop both running Windows 7 that have exactly the same problem.
     
  7. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    76,645
    First Name:
    Terry
    When the problem occurs can you still login to the router? If so, check the status of the 4G connection and see if there are any logs that indicate a problem. Can you determine whether you are getting a good 4G signal with sufficient strength?
     
  8. Pegrita

    Pegrita Thread Starter

    Joined:
    Sep 13, 2012
    Messages:
    4
    We are still connected to the router but with a 3G signal. We won't have 4G in our area until sometime in 2013. Verizon suggested it may have something to do with the DNS but couldn't give me specifics.
     
  9. TerryNet

    TerryNet Moderator

    Joined:
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    First Name:
    Terry
    Substitute 3G for 4G in my above post. :)

    If they are having a problem with their DNS server(s) try using a free public DNS server.
     
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