Verizon Wireless connection constantly drops connection

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Pegrita

Thread Starter
Joined
Sep 13, 2012
Messages
4
My Verizon wireless ( cellular air-card 4G hotspot ) modem / router ( jet pack 890l ) constantly times out or only partially loads pages while browsing the internet. Or I get an error that the "server not found" This had happened ever since I got a new PC with Windows 7. I have reset the modem, reseated the SIM card, checked for new soft ware and firmware (none at this time). I have updated my network adapter driver. Checked for a hidden Microsoft mini adapter, none there. Checked Microsoft's support forums for compatibility issues. Nothing has helped. What else can I do?

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz, Intel64 Family 6 Model 30 Stepping 5
Processor Count: 8
RAM: 8151 Mb
Graphics Card: ATI Radeon HD 5670, 1024 Mb
Hard Drives: C: Total - 942685 MB, Free - 698153 MB;
Motherboard: Dell Inc., 0G3HR7
Antivirus: Norton 360, Updated and Enabled

Windows IP Configuration

Host Name . . . . . . . . . . . . : Peggy-XPS
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : DW1525 (802.11n) WLAN PCIe Card
Physical Address. . . . . . . . . : C0-CB-38-59-37-EB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b0f9:ee78:5cea:e4d4%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, September 14, 2012 6:48:22 AM
Lease Expires . . . . . . . . . . : Friday, September 14, 2012 12:48:21 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 247515960
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-89-57-E0-84-2B-2B-B0-FD-18

DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{8C9CE4C4-F64D-4E1C-BFA6-3E1140D38A6F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:14bf:e83c:b93c:be96(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::14bf:e83c:b93c:be96%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
 

TerryNet

Moderator
Joined
Mar 23, 2005
Messages
80,262
First Name
Terry
You said that your "modem / router ( jet pack 890l ) constantly times out or only partially loads pages" but then you seemed to think that maybe the PC is losing connection to the router. Have you determined which it is?
 

Pegrita

Thread Starter
Joined
Sep 13, 2012
Messages
4
Sorry, I'm not a teckie so aren't phrasing this correctly. The PC does not lose the connection to the router.
 

DoubleHelix

Banned
Joined
Dec 9, 2004
Messages
24,388
Verizon didn't suddenly develop a problem after you bought a new computer. That means the problem is with the computer. You need to confirm every other device works fine.
 

TerryNet

Moderator
Joined
Mar 23, 2005
Messages
80,262
First Name
Terry
Well, unrelated random events do sometimes occur at the same time, so it is important if you can confirm that other devices using the router do or do not consistently have the same problem at the same time.
 

Pegrita

Thread Starter
Joined
Sep 13, 2012
Messages
4
We have another Dell PC and a HP laptop both running Windows 7 that have exactly the same problem.
 

TerryNet

Moderator
Joined
Mar 23, 2005
Messages
80,262
First Name
Terry
When the problem occurs can you still login to the router? If so, check the status of the 4G connection and see if there are any logs that indicate a problem. Can you determine whether you are getting a good 4G signal with sufficient strength?
 

Pegrita

Thread Starter
Joined
Sep 13, 2012
Messages
4
We are still connected to the router but with a 3G signal. We won't have 4G in our area until sometime in 2013. Verizon suggested it may have something to do with the DNS but couldn't give me specifics.
 
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