Tech Support Guy banner
Status
Not open for further replies.

Verizon Wireless connection constantly drops connection

3K views 8 replies 3 participants last post by  TerryNet 
#1 ·
My Verizon wireless ( cellular air-card 4G hotspot ) modem / router ( jet pack 890l ) constantly times out or only partially loads pages while browsing the internet. Or I get an error that the "server not found" This had happened ever since I got a new PC with Windows 7. I have reset the modem, reseated the SIM card, checked for new soft ware and firmware (none at this time). I have updated my network adapter driver. Checked for a hidden Microsoft mini adapter, none there. Checked Microsoft's support forums for compatibility issues. Nothing has helped. What else can I do?

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz, Intel64 Family 6 Model 30 Stepping 5
Processor Count: 8
RAM: 8151 Mb
Graphics Card: ATI Radeon HD 5670, 1024 Mb
Hard Drives: C: Total - 942685 MB, Free - 698153 MB;
Motherboard: Dell Inc., 0G3HR7
Antivirus: Norton 360, Updated and Enabled

Windows IP Configuration

Host Name . . . . . . . . . . . . : Peggy-XPS
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : DW1525 (802.11n) WLAN PCIe Card
Physical Address. . . . . . . . . : C0-CB-38-59-37-EB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b0f9:ee78:5cea:e4d4%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, September 14, 2012 6:48:22 AM
Lease Expires . . . . . . . . . . : Friday, September 14, 2012 12:48:21 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 247515960
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-89-57-E0-84-2B-2B-B0-FD-18

DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{8C9CE4C4-F64D-4E1C-BFA6-3E1140D38A6F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:14bf:e83c:b93c:be96(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::14bf:e83c:b93c:be96%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
 
See less See more
#2 ·
You said that your "modem / router ( jet pack 890l ) constantly times out or only partially loads pages" but then you seemed to think that maybe the PC is losing connection to the router. Have you determined which it is?
 
#7 ·
When the problem occurs can you still login to the router? If so, check the status of the 4G connection and see if there are any logs that indicate a problem. Can you determine whether you are getting a good 4G signal with sufficient strength?
 
Status
Not open for further replies.
You have insufficient privileges to reply here.
Top