very confused

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ici83445

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Joined
Jun 5, 2005
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15
my mothers computer is going crazy she has the major pop ups and the wintask problem she has downloaded all the necessary tool about buster hijack this ccleaner cwsshredder and the like but now the computer is constantly freezing the weather bug freezes the screen help please :eek:
 
Joined
Jul 26, 2002
Messages
46,349
Please do this:

First create a permanent folder somewhere like in My Documents and name it Hijack This.

Now Click here to download Hijack This. Download it and click "Save". Save it to the Hijack This folder you just created.

Click on Hijackthis.exe to launch the program. Click on the Do a system scan and save a logfile button. It will scan and then ask you to save the log. Click "Save" to save the log file and then the log will open in notepad.

Click on "Edit > Select All" then click on "Edit > Copy" then Paste the log back here in a reply.

DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
 
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