1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved Very high ping on one device... Blue Screens-stop codes

Discussion in 'Windows 10' started by Jsmith3443, May 20, 2018.

Thread Status:
Not open for further replies.
Advertisement
  1. Jsmith3443

    Jsmith3443 Thread Starter

    Joined:
    May 20, 2018
    Messages:
    20
    So this has been happening to me for ages and I have not been able to find a fix I've looked on this site for some fixes and every time I try to fix it I get a stop code. I will be gaming and my ping will always be around 200ms-500ms but on another computer in my household its at 20ms-40ms. Keep in mind I use a 1,400$ IBUYPOWER gaming PC.

    I have tried many fixes ~

    Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.
    --------------------------------------------------------^^^ None of which worked^^^^--------------------------
    That is just an example of what I've tried. I did that and I received another blue screen stop code when I restarted my PC.

    Here are some of my Computer Stats


    -Processor Information:

    CPU Brand: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz
    Speed: 3408 Mhz
    8 logical processors
    4 physical processors
    --------------------------------------------------------------------------------------------------------------------------------

    Operating System Version:

    Windows 10 (64 bit)
    --------------------------------------------------------------------------------------------------------------------------------

    Video Card:

    Driver: NVIDIA GeForce GTX 970
    DirectX Card: NVIDIA GeForce GTX 970
    --------------------------------------------------------------------------------------------------------------------------------

    Monitor:

    Monitor: MSI Optix 27-Inch Curved Screen LED-lit Monitor (Optix G27C2)
    Monitor Refresh Rate: 144Hz
    Primary Display Resolution: 1920 x 1080
    Desktop Resolution: 1920 x 1080
    --------------------------------------------------------------------------------------------------------------------------------

    Accessories:

    Keyboard: Razer Black Widow Chroma
    Mouse: Razer Mamba Tournament Edition - Professional Grade Chroma Ergonomic Gaming Mouse - 16,000 DPI - eSport Performance
    Headset: Razer Electra V2 - 7.1 Surround Sound Gaming Headset with Detachable Microphone
    - Compatible with PC, Xbox One & Playstation 4
    Mousepad: Razer Mousepad
    --------------------------------------------------------------------------------------------------------------------------------

    Memory:

    RAM: 24493 Mb
    ------------------------------------------------------------------------------------------------------------------------------







    This is a ping test I have took.
    -
    http://www.meter.net/ping-test/201819-196294-2cf5.html


    Please Help me!
     
  2. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    I can take a look at your minidumps and see what it may show. There are a lot of variables on the ping time so it may or may not be helpful.

    Right click on diag.txt
    Select Save link as from the menu
    Save to your desktop
    Rename the file to diag.bat
    Double click on the file to Run
    Once it is finished it will create a SystemDiagnostics folder on your desktop
    Compress the folder to a .zip file
    Upload to your reply

    How to Compress/Uncompress .Zip files
     
  3. Jsmith3443

    Jsmith3443 Thread Starter

    Joined:
    May 20, 2018
    Messages:
    20
    Ok One second I have the file
     
  4. Jsmith3443

    Jsmith3443 Thread Starter

    Joined:
    May 20, 2018
    Messages:
    20
    OK. I Sent it
     

    Attached Files:

  5. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    Okay I will analyze and get back with you.
     
  6. Jsmith3443

    Jsmith3443 Thread Starter

    Joined:
    May 20, 2018
    Messages:
    20
    Ok Thank You
     
  7. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    Please try this again as it only created one file and there should be several.
     
  8. Jsmith3443

    Jsmith3443 Thread Starter

    Joined:
    May 20, 2018
    Messages:
    20
    My bad. Here you go!
     

    Attached Files:

  9. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    Thanks. That looks better. I will go over everything and be in touch tom.
     
  10. Jsmith3443

    Jsmith3443 Thread Starter

    Joined:
    May 20, 2018
    Messages:
    20
    Ok just get back to me when you can!
    I'd appreciate it.
     
  11. Jsmith3443

    Jsmith3443 Thread Starter

    Joined:
    May 20, 2018
    Messages:
    20
    At the moment I'm trying to play with friend but ping is at 1,200ms. Get back to me as soon as possible...
     
  12. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    It looks like you are having issues updating Windows as well. I don't see any minidump files. Please check to see if ccleaner is set to delete them and disable if needed.

    Have you tested by connecting directly to the modem and bypassing the router?

    Please test with a clean boot and see if any changes.

    Also perform the following:

    Download MiniToolBox and save it to your desktop
    1. Right click on program and select Run as Administrator
    2. Select to Run All options
    3. Click Go and wait patiently
    4. After it completes (a reboot may be needed)
    5. Result.txt will be saved on your desktop
    6. Upload Results.txt to your next reply
     
  13. Jsmith3443

    Jsmith3443 Thread Starter

    Joined:
    May 20, 2018
    Messages:
    20
    It didn't come out as a result.txt It came out as a MTB.txt but ill attach that to this message.
     

    Attached Files:

    • MTB.txt
      File size:
      79.8 KB
      Views:
      2
  14. Jsmith3443

    Jsmith3443 Thread Starter

    Joined:
    May 20, 2018
    Messages:
    20
    Also, how would I connect directly to modem. I'm not using Ethernet, I'm using a PC built in adapter but before it was working perfectly fine now it take me up to a minute to load this website because the ping is messing with me. I know its most likely not the adapter because it had worked fine before.
     
  15. Jsmith3443

    Jsmith3443 Thread Starter

    Joined:
    May 20, 2018
    Messages:
    20
    Get back to me a soon as possible because its getting on my nerves when I'm trying to play with my friends and I am having this issue all the time.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1210467

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice