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Very mysterious crashes

Discussion in 'Windows XP' started by jrak, Jan 18, 2007.

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  1. jrak

    jrak Thread Starter

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    I have a Plextor PX-708A DVD Drive in a computer that uses Windows XP Home and has 1 gig of ram. It ran without a problem for more than a year until today. After writing a DVD data disk using Nero, the disk ejected and the computer re-booted. Plextor technical support had me swap cables, run a diagnostic test with the IDE cable detached (it passed the diagnostic test), use msconfig to disable all programs in the start menu, and remove and reinstall the device. Nothing worked. Here's the mysterious part: if I use a DVD (video or data) from a manufacturer, it runs without a problem. If I use a CD or DVD that I previously created (video or DVD data), the system crashes and reboots. It does not matter what brand of CD or DVD. Anything that I have created previously crashes the computer. The Plextor people are stumped. I also did a virus scan, disk check, malware check, etc. Does anyone have any ideas or suggestions?
     
  2. etaf

    etaf Moderator

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    I have seen this before on a win98 system and solved it by removing the virtual driver

    just can find all the details ????? - i'll keep looking

    watch for an EDIT here
     
  3. jrak

    jrak Thread Starter

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    Thanks! You're the first person I've come across who has encountered this problem before.
     
  4. etaf

    etaf Moderator

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    it was a very simple thing to fix - i just cannot find the instructions - I thought i had the solution here on TSG - but its not in the replies to the question i posted - so i must have googled and found it - but cant now ....
     
  5. jrak

    jrak Thread Starter

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    I've googled it too, but with no success. That's why I posting the issue on tech forums to see if any one has dealt with it before.
     
  6. jrak

    jrak Thread Starter

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    This is an update on the problem described earlier. I bought and installed a new DVD drive. The same problem occurred with it. It can read a disk from a manufacturer, but when I put a disk that I have created, the system crashes and reboots.

    I'm going to uninstall my CD writing software next and see what happens.

    Any suggestions would be greatly appreciated.
     
  7. jrak

    jrak Thread Starter

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    I uninstalled Roxio, rebooted and the problem was solved. Not sure why, but I have read in other forums that Nero and Roxio don't always work together. Sure wish that I had done that in the first place!
     
  8. etaf

    etaf Moderator

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    good news that you got to the issue in the end :)
     
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