Very mysterious crashes

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jrak

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Jan 18, 2007
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I have a Plextor PX-708A DVD Drive in a computer that uses Windows XP Home and has 1 gig of ram. It ran without a problem for more than a year until today. After writing a DVD data disk using Nero, the disk ejected and the computer re-booted. Plextor technical support had me swap cables, run a diagnostic test with the IDE cable detached (it passed the diagnostic test), use msconfig to disable all programs in the start menu, and remove and reinstall the device. Nothing worked. Here's the mysterious part: if I use a DVD (video or data) from a manufacturer, it runs without a problem. If I use a CD or DVD that I previously created (video or DVD data), the system crashes and reboots. It does not matter what brand of CD or DVD. Anything that I have created previously crashes the computer. The Plextor people are stumped. I also did a virus scan, disk check, malware check, etc. Does anyone have any ideas or suggestions?
 

etaf

Wayne
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If I use a CD or DVD that I previously created (video or DVD data), the system crashes and reboots.
I have seen this before on a win98 system and solved it by removing the virtual driver

just can find all the details ????? - i'll keep looking

watch for an EDIT here
 

jrak

Thread Starter
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Jan 18, 2007
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45
Thanks! You're the first person I've come across who has encountered this problem before.
 

etaf

Wayne
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it was a very simple thing to fix - i just cannot find the instructions - I thought i had the solution here on TSG - but its not in the replies to the question i posted - so i must have googled and found it - but cant now ....
 

jrak

Thread Starter
Joined
Jan 18, 2007
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45
I've googled it too, but with no success. That's why I posting the issue on tech forums to see if any one has dealt with it before.
 

jrak

Thread Starter
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Jan 18, 2007
Messages
45
This is an update on the problem described earlier. I bought and installed a new DVD drive. The same problem occurred with it. It can read a disk from a manufacturer, but when I put a disk that I have created, the system crashes and reboots.

I'm going to uninstall my CD writing software next and see what happens.

Any suggestions would be greatly appreciated.
 

jrak

Thread Starter
Joined
Jan 18, 2007
Messages
45
I uninstalled Roxio, rebooted and the problem was solved. Not sure why, but I have read in other forums that Nero and Roxio don't always work together. Sure wish that I had done that in the first place!
 

etaf

Wayne
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good news that you got to the issue in the end :)
 
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