Very Odd Internet Disconnection Issues

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SamNeedsHelp

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Sep 11, 2018
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Hello guys,
So this issue has been going on since the ISP set up my fiber internet at my new apartment. Every 30 or so minutes whatever I'm playing or streaming will disconnect just long enough to kick me off. If it is a game it will kick me offline and I can reconnect immediately after the disconnection but I keep losing progress or get penalized for leaving matches. If it is a stream I am watching it will briefly disconnect and then come back but with lower quality and distorted audio until I refresh the stream. The strangest part is that these don't happen at the same time if I have both up. My game can disconnect but the stream doesn't and the opposite also. I have tried and confirmed the same issue happens on a wired and wifi connection with both my pc and ps4. I have restarted the router and my ISP has tried multiple things such as reconfiguring the setup from scratch. They just replaced the router today and it still appears to have the issue. It's just such a weird issue that I have no idea what it could be. Any and all help would be awesome, thanks guys.
 
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