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Very slow connection speed - please help!

Discussion in 'Web & Email' started by teresa_banksuk, Feb 18, 2003.

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  1. teresa_banksuk

    teresa_banksuk Thread Starter

    Joined:
    Nov 22, 2001
    Messages:
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    Hi I am running Windows XP, IE 6 and Outlook Express 6. I got this new computer on Friday and connected to the internet at 44/45kbos on Friday and Saturday. On Sunday (and since then) I can only connect at 31.2kbps. I have checked with Freeserve and dialled up using different numbers and always get 31.2, they say it must be something on my pc slowing it down but there is nothing on it as it is brand new.

    I have run pc pitstop and it says I have a very poor connection speed but the changes it recommended haven't helped.

    I have double checked all my internet settings with Freeserve and they are all correct, they can see no reason for my slow connection speed.

    I have disconnected and reconnected about twenty times a day since Sunday morning but always get 31.2.

    I have checked the phone lines and there are no problems there. Can anyone help solve this mystery please before I go insane?!
     
  2. Del

    Del

    Joined:
    Aug 31, 2001
    Messages:
    3,452
    Have you made any changes to your computer since Saturday?
    Installed any new software or downloaded anything?
    You could try system restore to Friday or Saturday and see if the connection speed goes back up. If it does, then some change occured on your PC? You can always undo the restore if it didn't help.
     
  3. teresa_banksuk

    teresa_banksuk Thread Starter

    Joined:
    Nov 22, 2001
    Messages:
    80
    I did the system restore, I restored it to Friday morning when I recieved it. Still 31.2kbps. But I got 44/45 on Friday and Saturday so I don't understand that. I undid the system restore as it didn't help. I'm absolutely at my wits end as I cannot think what on earth it could be.
     
  4. Gill

    Gill

    Joined:
    Dec 4, 2001
    Messages:
    395
    Hi Teresa

    I was wondering if you sorted your slow connection speed out, because I am having the same the problem with mine.
    My isp is also freeserve and my speed was okay until saturday night.

    Gill
     
  5. Gill

    Gill

    Joined:
    Dec 4, 2001
    Messages:
    395
    Try this teresa:

    Go to internet options/ connections/ LANsettings/ and make sure "use a proxy server" is unticked.

    Gill
     
  6. teresa_banksuk

    teresa_banksuk Thread Starter

    Joined:
    Nov 22, 2001
    Messages:
    80
    I checked the lan settings, the only thing ticked in automatically detect configuration.

    I'm still only connecting 31.2, Freeserve said it wasn't them, so I got online with msn and still only got 31.2.

    I can only think it must be my modem, but I've changed everything there is to change, I'm sure, and it's made no difference.
     
  7. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,236
    First Name:
    Derek
    Ring BT and get your line checked

    The most likely cause is BT have repaired a line near yours and either shorted yours or dacs'd your line to allow another user to have a line

    Bt do a lot of engineering work on sundays in exchanges to prepare for broadband.

    if someone close to you wants broadband and their line is not very good, bt often swap the lines around and porr you gets the dodgy connection

    Complain as loud as you can
     
  8. teresa_banksuk

    teresa_banksuk Thread Starter

    Joined:
    Nov 22, 2001
    Messages:
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    HURRAH!!!!!!


    I called BT and asked them to check my line, which they did and said it was clear. The girl then said she would increase the gain in the line,which I didn't think wouldmake any difference as the internet was always ok before but hey presto back up to 45kbps. I don't think i was this happy on my wedding day!!

    Huge thanks to everyone who helped me on this (and all the other problems I have had!).

    :D
     
  9. teresa_banksuk

    teresa_banksuk Thread Starter

    Joined:
    Nov 22, 2001
    Messages:
    80
    I guess I spoke too soon because now I am down to 28.8. BT must have done something then changed it back I guess. I'll call them back and see what they say, then post back here.
     
  10. teresa_banksuk

    teresa_banksuk Thread Starter

    Joined:
    Nov 22, 2001
    Messages:
    80
    Well, Bt have sorted out one problema nd I have another! I am now connecting at 45-49 kbps, which is excellent,but I am kicked offline every five or ten minutes. Sometiems I can stay on as long as an hour. I have checked all my settings and nothing is checked that shouldn't be. Any ideas, anyone? Is it possible that the increase in gain is causing the disconnection?
     
  11. ian.t

    ian.t

    Joined:
    Nov 24, 2001
    Messages:
    312
    Since I got my new system I have never connected above 36 kbps. On Freeserve it kicks in at 31.2 kbps always, whereas my BT connection goes to 36 kbps. Whatever, they are both unacceptably slow.

    I was informed that it was due to an internal modem and that they tend to be slower than their external counterparts. I have connected on the same line with an external modem and got speeds of 48 kbps in the past.

    My daughter now as this modem on her system (my old system) and it seems faster. However, it does not display the connection speed. If anyone can tell me how to configure this i'd be grateful and able to compare.

    Thanks and good luck !

    ian.t
     
  12. skyman

    skyman

    Joined:
    Jan 30, 2001
    Messages:
    1,234
    To keep from being kicked off line go to:

    control panel
    modems
    connection
    extra settings

    delete what is there and put in:

    s10=60 (use no spaces)
     
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