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Very Slow HP Pavillion

Discussion in 'Virus & Other Malware Removal' started by depawl, Feb 16, 2007.

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  1. depawl

    depawl Thread Starter

    Joined:
    Oct 13, 2001
    Messages:
    157
    This is an HP Pavillion running XP Home, 1.3 G AMD w/128 M Ram. I realize it's kind of low on RAM, but it takes several minutes to completely boot up, it's slow performing operations, occasionally locks up etc. I've done complete removal (AdAware, Spybot, CWS, ccleaner, TrendMicro Housecall). All local scans ran in Safe Mode. Disabled startup items in msconfig. Analyzed performance with Sysinternals Process Explorer. Nothing out of the ordinary seems to show up. Ran Windows System file Checker and Eusing Registry Cleaner. HJT log follows. Doesn't seem to be a lot there either.
    Thanks in advance for any assistance.

    Logfile of HijackThis v1.99.1
    Scan saved at 7:13:39 AM, on 2/16/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.exe
    C:\Program Files\NavNT\rtvscan.exe
    C:\Program Files\NavNT\vptray.exe
    C:\WINDOWS\system32\ps2.exe
    C:\windows\system\hpsysdrv.exe
    C:\Program Files\Browser MOUSE\mouse32a.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CTPDPSRV.EXE
    C:\Program Files\Compaq A3000\CPQA3000.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\system32\MsgSys.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\SYSTEM32\mspaint.exe
    C:\WINDOWS\System32\svchost.exe
    C:\HJT\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us3.hpwis.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    F2 - REG:system.ini: Shell=Explorer.exe
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Browser MOUSE\mouse32a.exe
    O4 - HKLM\..\Run: [CTPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CTPDPSRV.EXE
    O4 - Startup: procexp.exe
    O4 - Global Startup: Compaq A3000 Settings Utility.lnk = C:\Program Files\Compaq A3000\CPQA3000.exe
    O4 - Global Startup: Forget Me Not.lnk = C:\Program Files\Broderbund\AG CreataCard\AGRemind.exe
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: Yahoo! Euchre - http://download.games.yahoo.com/games/clients/y/et2_x.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
    O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
    O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
     
  2. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    Its not kinda low - its very low and until you get more memory you will have a problem - get it to 512

    Log looks fine

    DownLoad EasyCleaner http://www.majorgeeks.com/download414.html

    Use the clear files and Unnecessary files buttons – I do not recommend
    using the Duplicates files button
    as many dupes are there on purpose.

    Not all files will delete – that is normal.

    In the unnecessary button I check the top 4 entries
     
  3. depawl

    depawl Thread Starter

    Joined:
    Oct 13, 2001
    Messages:
    157
    MFDnSC:
    Thanks I'll give that a try. Although as I said I realize the RAM is on the low side, I'm sure when this thing was new it was a lot faster than it is today. I would reformat and reinstall but the client has some programs on there that she no longer has the install cd for and doesn't want to lose them. Seems like in some cases reformatting and reinstalling is the only way to get the performance back.
     
  4. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    I would bet that that was NOT an native XP machine and could have run nicely on 128, but 128 is no where colse enough to run XP and then you add Norton and other things......

    www.crucial.com
     
  5. depawl

    depawl Thread Starter

    Joined:
    Oct 13, 2001
    Messages:
    157
    Sorry, but the original sticker on the machine says:
    AMD Athlon 1.3 GHz
    128 M SDRAM
    Windows XP
    Someplace I saw where it says Windows Whistler, which I think was one of the initial
    releases of XP.
     
  6. depawl

    depawl Thread Starter

    Joined:
    Oct 13, 2001
    Messages:
    157
    I found a program called Error Doctor and ran it and it found several CLSID errors which it said were a very high threat level. I tried to remove them via the program and thye wanted to charge me 30 bucks to register. My question is can I manually remove these from the registry, or should I?
    Screenshot attached.
    thanksl
     

    Attached Files:

  7. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    You definitely need more memory!

    I would not trust that application

    Run this instead

    Download Superantispyware (SAS)

    http://www.superantispyware.com/superantispywarefreevspro.html

    Install it and double-click the icon on your desktop to run it.
    · It will ask if you want to update the program definitions, click Yes.
    · Under Configuration and Preferences, click the Preferences button.
    · Click the Scanning Control tab.
    · Under Scanner Options make sure the following are checked:
    o Close browsers before scanning
    o Scan for tracking cookies
    o Terminate memory threats before quarantining.
    o Please leave the others unchecked.
    o Click the Close button to leave the control center screen.
    · On the main screen, under Scan for Harmful Software click Scan your computer.
    · On the left check C:\Fixed Drive.
    · On the right, under Complete Scan, choose Perform Complete Scan.
    · Click Next to start the scan. Please be patient while it scans your computer.
    · After the scan is complete a summary box will appear. Click OK.
    · Make sure everything in the white box has a check next to it, then click Next.
    · It will quarantine what it found and if it asks if you want to reboot, click Yes.
    · To retrieve the removal information for me please do the following:
    o After reboot, double-click the SUPERAntispyware icon on your desktop.
    o Click Preferences. Click the Statistics/Logs tab.
    o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    o It will open in your default text editor (such as Notepad/Wordpad).
    o Please highlight everything in the notepad, then right-click and choose copy.
    · Click close and close again to exit the program.
    · Please paste that information here for me with a new HijackThis log.
     
  8. depawl

    depawl Thread Starter

    Joined:
    Oct 13, 2001
    Messages:
    157
    Thanks MFDnSC
    I've got more RAM on the way, I'll give that program a try.
     
  9. depawl

    depawl Thread Starter

    Joined:
    Oct 13, 2001
    Messages:
    157
    MFDnSC:
    I must say I'm not too impressed with that SuperAntiSpyware program. I thought this computer was slow before, after installing that program my boot up time went from about 3 minutes up to 5 minutes, and general performance is much slower. Anyways after running the scan I had to uninstall the program just to get this thing back to it's old (slow) self. Anyways here's the log, doesn't look like much there, interesting that it identified the other program I had tried (error doctor) as spyware.

    SUPERAntiSpyware Scan Log
    Generated 02/20/2007 at 07:50 PM

    Application Version : 3.5.1016

    Core Rules Database Version : 3186
    Trace Rules Database Version: 1196

    Scan type : Complete Scan
    Total Scan Time : 00:51:56

    Memory items scanned : 312
    Memory threats detected : 0
    Registry items scanned : 4008
    Registry threats detected : 0
    File items scanned : 34034
    File threats detected : 15

    Adware.Tracking Cookie
    C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
    C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
    C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
    C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
    C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
    C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
    C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
    C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
    C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
    C:\Documents and Settings\Owner\Cookies\[email protected][2].txt

    Adware.ClickSpring
    C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\SECTASKMAN\WTTA.EXE.Q_29023801_Q

    Trojan.Malware
    C:\DOCUMENTS AND SETTINGS\OWNER\MY DOCUMENTS\DRIVERS\ERRORDOCTORSETUP.EXE
    C:\WINDOWS\Prefetch\ERRORDOCTORSETUP.EXE-007E7502.pf

    Unclassified.Unknown Origin/System
    C:\WINDOWS\SYSTEM32\ADSMSEXT.EXE

    Unclassified.CMDIAL32
    C:\WINDOWS\SYSTEM32\CMDIAL32.EXE

    Thanks.
     
  10. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
    Until you get more memory anything will bog you down

    Like I said I would not trust Error Doctor - why is it in the Drivers folder?

    Post a new hijack log
     
  11. depawl

    depawl Thread Starter

    Joined:
    Oct 13, 2001
    Messages:
    157
    HJT Log follows. Doesn't look to me like there's much there of interest?
    Thanks for all your assistance.

    Logfile of HijackThis v1.99.1
    Scan saved at 4:30:50 PM, on 2/21/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.exe
    C:\Program Files\NavNT\rtvscan.exe
    C:\Program Files\NavNT\vptray.exe
    C:\WINDOWS\system32\ps2.exe
    C:\windows\system\hpsysdrv.exe
    C:\Program Files\Browser MOUSE\mouse32a.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CTPDPSRV.EXE
    C:\Program Files\Compaq A3000\CPQA3000.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\system32\MsgSys.EXE
    C:\HJT\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us3.hpwis.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    F2 - REG:system.ini: Shell=Explorer.exe
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Browser MOUSE\mouse32a.exe
    O4 - HKLM\..\Run: [CTPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CTPDPSRV.EXE
    O4 - Global Startup: Compaq A3000 Settings Utility.lnk = C:\Program Files\Compaq A3000\CPQA3000.exe
    O4 - Global Startup: Forget Me Not.lnk = C:\Program Files\Broderbund\AG CreataCard\AGRemind.exe
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: Yahoo! Euchre - http://download.games.yahoo.com/games/clients/y/et2_x.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
    O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
    O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
     
  12. MFDnNC

    MFDnNC

    Joined:
    Sep 7, 2004
    Messages:
    49,014
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