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New Very Slow laptop, no itunes access

Discussion in 'Virus & Other Malware Removal' started by asma, Aug 13, 2018.

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  1. asma

    asma Thread Starter

    Joined:
    Nov 28, 2006
    Messages:
    61
    Hi,

    I am struggling to do anything with my laptop, it doesnt matter which web provider i am using, wether i am trying to connect my phone to itunes or view data from usb.

    In general, the laptop was running absoloutely fine, but has started to run extremely slow, takes forever to switch on and turn off, even loading webpages,

    Each time i try to connect to itunes i can an error code. And i cant even plug into usb and just view my pics from iphone.

    Ive run the Sysingo for tech specs,

    Hope you can assist me to sort.

    Many Thanks in advance

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Pentium(R) CPU P6100 @ 2.00GHz, Intel64 Family 6 Model 37 Stepping 5
    Processor Count: 2
    RAM: 1908 Mb
    Graphics Card: Intel(R) Graphics Media Accelerator HD, 730 Mb
    Hard Drives: C: 150 GB (65 GB Free); D: 80 GB (48 GB Free); E: 2 GB (1 GB Free);
    Motherboard: FUJITSU, FJNBB06
    Antivirus: Norton Internet Security, Enabled and Updated
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,821
    First Name:
    Frank
    Capture.JPG

    One reason why your Fujitsu laptop is running slow is because it has a weak processor and only 2 GB of RAM.
    Another reason why it's running slow is because Norton Internet Security is installed.
    I'm also guessing it has too many running processes and hasn't been properly maintained.

    What's the exact model name and model number of that Fujitsu laptop?

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  3. asma

    asma Thread Starter

    Joined:
    Nov 28, 2006
    Messages:
    61
    Thank you!

    Are you able to advise if it can be fixed or will it need replacing?

    Fujitsu Lifebook
    Model AH530
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
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    First Name:
    Frank
    The Fujitsu Lifebook AH530 is the model laptop I suspected you have, so thanks for confirming that.

    The best way to breathe new life into your laptop is to do a clean reinstall of Windows 7 Home Premium SP1 64-bit.
    If you have the knowledge and ability to do that, THIS install and update guide will be very helpful to you.

    ---------------------------------------------------------------
     
  5. asma

    asma Thread Starter

    Joined:
    Nov 28, 2006
    Messages:
    61
    Great thank you, will I need to back up everything I have on laptop prior to do the install?
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,821
    First Name:
    Frank
    If you have any personal data(documents, photos, music, videos, etc.) that you don't want to lose, you should back it up to some reliable external media before you start.
    That actually should be done on a regular basis. ;)

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