very slow start up

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Nita

Thread Starter
Joined
Feb 3, 2004
Messages
646
I have a Dell Optiplex980 with windows 7 professional( I inherited this from a relative). It is exceedingly slow at starting up. I downloaded Hijack this and am am sending you the log file. I would be very grateful if someone could look at it and tell me what to do next
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 12:40:08, on 14/04/2015
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.17689)

FIREFOX: 37.0.1 (x86 en-US)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
c:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
c:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
C:\Windows\Explorer.EXE
C:\Program Files\TeamViewer\Version7\TeamViewer.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files\Realtek\Audio\HDA\RtDCpl.exe
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files\Trend Micro\Client Server Security Agent\PccNTMon.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\dell\DBRM\Reminder\DbrmTrayicon.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Users\Oli\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\Intel\Intel(R) Management Engine Components\IMSS\PrivacyIconClient.exe
C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HP\Digital Imaging\smart web printing\hpswp_clipbook.exe
C:\Users\Oli\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/USREL/2
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.uk.msn.com/USREL/2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Trend Micro NSC BHO - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - c:\Program Files\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg.dll
O2 - BHO: Canon Easy-WebPrint EX BHO - {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexbho.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\18.3.0.885\AVG Secure Search_toolbar.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\18.3.0.885\AVG Secure Search_toolbar.dll
O3 - Toolbar: Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files\Canon\Easy-WebPrint EX\ewpexhlp.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtDCpl.exe
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
O4 - HKLM\..\Run: [IMSS] "C:\Program Files\Intel\Intel(R) Management Engine Components\IMSS\PIconStartup.exe"
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "c:\Program Files\Trend Micro\Client Server Security Agent\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O4 - HKLM\..\Run: [DBRMTray] C:\Dell\DBRM\Reminder\DbrmTrayIcon.exe
O4 - HKLM\..\Run: [vProt] "C:\Program Files\AVG Secure Search\vprot.exe"
O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O4 - HKLM\..\Run: [AdobeCS6ServiceManager] "C:\Program Files\Common Files\Adobe\CS6ServiceManager\CS6ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "C:\Program Files\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
O4 - HKLM\..\RunOnce: [DBRMTray] C:\Dell\DBRM\Reminder\TrayApp.exe
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\Windows\system32\Macromed\Flash\FlashUtil32_16_0_0_305_Plugin.exe -update plugin
O4 - HKUS\S-1-5-18\..\Run: [GarminExpressTrayApp] "C:\Program Files\Garmin\Express Tray\ExpressTray.exe" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [GarminExpressTrayApp] "C:\Program Files\Garmin\Express Tray\ExpressTray.exe" (User 'Default user')
O4 - Startup: Dropbox.lnk = Oli\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~1\Office14\ONBttnIE.dll/105
O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClientControl Class) - https://juniper.net/dana-cached/sc/JuniperSetupClient.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
O18 - Protocol: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - c:\Program Files\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg.dll
O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\18.3.0\ViProtocol.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O20 - Winlogon Notify: spba - C:\Program Files\Common Files\SPBA\homefus2.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Garmin Core Update Service - Garmin Ltd or its subsidiaries - C:\Program Files\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: Kaseya Agent (KAKSAASC23214223191862) - Kaseya International Limited - C:\Program Files\Kaseya\KSAASC23214223191862\AgentMon.exe
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: MemeoBackgroundService - Memeo - C:\Program Files\WD\WD Anywhere Backup\MemeoBackgroundService.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: Trend Micro Client/Server Security Agent RealTime Scan (ntrtscan) - Trend Micro Inc. - c:\Program Files\Trend Micro\Client Server Security Agent\ntrtscan.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
O23 - Service: RoxMediaDB12OEM - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe
O23 - Service: Roxio Hard Drive Watcher 12 (RoxWatch12) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe
O23 - Service: SecureStorageService - Wave Systems Corp. - C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Secure Storage Manager\SecureStorageService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Trend Micro Client/Server Security Agent (svcGenericHost) - Trend Micro Inc. - c:\Program Files\Trend Micro\Client Server Security Agent\HostedAgent\svcGenericHost.exe
O23 - Service: SwitchBoard - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: NTRU TSS v1.2.1.34 TCS (tcsd_win32.exe) - Unknown owner - C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\tcsd_win32.exe
O23 - Service: TdmService - Wave Systems Corp. - C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmService.exe
O23 - Service: TeamViewer 7 (TeamViewer7) - TeamViewer GmbH - C:\Program Files\TeamViewer\Version7\TeamViewer_Service.exe
O23 - Service: Trend Micro Client/Server Security Agent Listener (tmlisten) - Trend Micro Inc. - c:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
O23 - Service: Trend Micro Client/Server Security Agent Personal Firewall (TmPfw) - Trend Micro Inc. - c:\Program Files\Trend Micro\Client Server Security Agent\TmPfw.exe
O23 - Service: Trend Micro Client/Server Security Agent Proxy Service (TmProxy) - Trend Micro Inc. - c:\Program Files\Trend Micro\Client Server Security Agent\TmProxy.exe
O23 - Service: UMVPFSrv - Logitech Inc. - C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
O23 - Service: Intel(R) Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: vToolbarUpdater15.3.0 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\15.3.0\ToolbarUpdater.exe
O23 - Service: vToolbarUpdater18.3.0 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\18.3.0\ToolbarUpdater.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe

--
End of file - 15975 bytes
 

Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
24,593
1. Is AVG the paid for version or the free version


2. You also appear to have


C:\Program Files\Trend Micro\Client Server Security Agent
which is a legacy product from Trend Micro originally designed for business use

http://esupport.trendmicro.com/Page...rity-Server-and-ClientServer-Security-Ag.aspx

3. The computer will be slow as you have AVG and Trend Micro conflicting with each other


4. The uninstall of Trend Micro could prove difficult as do so will likely require the Trend Micro password



5. How long have you had the computer, what security software have you installed


6. You have many items running on startup which are unnecessary
go msconfig


click startup tab and uncheck all items except AVG - your antivirus, click apply and ok
restart and then check the small box
do not show this message again


to get to there type
msconfig
in search box on windows button
when it appears above right click and click run as admin


7. At this time deal only with the startup items and when we know what security you have installed and if it is the paid for or free AVG AND if you have or can obtain the password for the Trend Micro we can proceed
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,155
I have a Dell Optiplex 980 with windows 7 professional( I inherited this from a relative). It is exceedingly slow at starting up.
Download and save the TSG System Information Utility (SysInfo.exe) to the desktop.

After it's been downloaded and saved, double-click it to run it.

Information about your computer will appear.

Return here to your thread, then copy-and-paste the ENTIRE text here.

---------------------------------------------------------

Does yours have the small form factor or desktop or minitower case?

All 3 case sizes support up to 16 GB of DDR3 RAM.

---------------------------------------------------------
 

Nita

Thread Starter
Joined
Feb 3, 2004
Messages
646
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM) i5 CPU 660 @ 3.33GHz, x64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 3574 Mb
Graphics Card: NVIDIA GeForce GT 330, 1024 Mb
Hard Drives: C: Total - 463776 MB, Free - 399329 MB;
Motherboard: Dell Inc., 0D441T
Antivirus: AVG Anti-Virus Free Edition 2011, Updated and Enabled

This is the info you requested..I don't understand your question, I suppose it is a PC tower.
A friend came over and remmoved alot of stuff from the PC but it isstill a bit slow booting up
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,155
Let's see what the startup and services lists look like so we can determine what can be unchecked and changed to Manual.

--------------------------------------------------------------

Click Start, then type MSCONFIG in the search or run box, then press the Enter key.

When the small "System Configuration" window appears, click the "Startup" tab.

Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.

If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

Submit those names here in a vertical list.

Make sure to spell them EXACTLY as you see them there.

--------------------------------------------------------------

Click Start, then type SERVICES.MSC in the search or run box, then press the Enter key.

When the "Services" window appears, expand it so you can see the list more clearly.

Write down ONLY the names in the "Name" column that have their startup type set on Automatic / Automatic(Delayed Start).

If the "Name" column isn't wide enough to see the entire name of any of them, widen the column.

Submit those names here in a vertical list and in alphabetical order.

Make sure to spell them correctly.

--------------------------------------------------------------
 

Nita

Thread Starter
Joined
Feb 3, 2004
Messages
646
HD Audio Control Panel
IAstor Icon
Intel (R) PIcon Start Up
Adobe Acrobat
Acro Tray Adobe Acrobat Distiller helper Application
Adobe Reader and Acrobat Manager
AVG Internet Security
Dbrm Tray Icon
V Protect Application
Adobe CS6 Service Manager
Hpwu Schd Application
Adobe CS5 Service Manager
Adobe updater Start Up Utility
Trend Micro Worry-Free Business Security
Skype
Cc cleaner
HP Digital Imaging






AVG WatchDog
AVGID S Agent
Background Intelligent Transfer Service
Base Filtering Engine
COM +Event System
Cryptographic Services
DCOM Service Process Launcher
Desktop Window Manager Sessions Manager
DHCP Client
Diagnostic Policy Service
Distributed Link Tracking Client
DNS Client
Encrypting File System (EFS)
Garmin Core Update Service
Group Policy Client
HP CUE Device Discovery Service
HP Network Devices Support
Intel (R ) Management Security Application User Notification Service
Intel (R )Management and Security App Local Management Service
Intel (R ) Rapid Storage Technology
IP Helper
Kaseya Agent
Memeo Background Service
Microsoft.Net Framework NGEN v4.0.30319_x86
Multimedia Class cheduler
Network Driver HP12
Network Location Awareness
Network Store Interface Service
NTRU-TSS v1.2.13 TCS
NVIDIA Display Driver Service
NVIDIA stereoscopic 3D Driver Service
NVIDIA Update Service
Offline Files
Plug & Play
PnP-XIP Bus Enumerator
Power
Print Spooler
Remote Proedure Call (RPC)
Roxio0 Hard Drive Watcher 12
RPC Endpoint Mapper
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
Skype Updater
Software Protection
Superfetch
System Event Notification
Task Scheduler
TCP/IP Net Bios-Helper
Tdn Service
Team Viewer 7
Themes
UMUPFSrv
User Profile Service
vToolbar Updater15.3.0
vToolbar Updater18.3.0
Windows Audio
Windows Audio Endpoint Builder
Windows Event Log
Windows Firewall
Windows Font Cache Service
Windows Image Acquisition (WIA)
Windows Live ID sign in Assistant
Windows Management Instrumentation
Windows Media Player Network Sharing Service
Indows Search
Windows Update
WLAN Auto config
Workstation
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,155
Do the following in the order that they're listed.

-------------------------------------------------

Remove the checkmark in these startup entries:

Adobe Acrobat

AcroTray Adobe Acrobat Distiller Helper Application

Adobe Reader And Acrobat Manager

Adobe CS6 Service Manager

HPWuSchd Application

Adobe CS5 Service Manager

Adobe Updater Start Up Utility

Trend Micro Worry-Free Business Security

CCleaner


After you're done, click Apply - OK/Close - Exit Without Restart.

-------------------------------------------------

Double-click these service entries, one at a time, to open its properties window, then change "Startup Type" to Manual, then click Apply:

Adobe Flash Player Update Service

Distributed Link Tracking Client

FLEXnet Licensing Service

Google Update Service

Google Software Updater

Microsoft.Net Framework NGEN v4.0.30319_x86

Mozilla Maintenance Service

NVIDIA Display Driver Service

NVIDIA Stereoscopic 3D Driver Service

NVIDIA Update Service

Offline Files

RoxMediaDB12OEM

Roxio Hard Drive Watcher 12

Skype Updater

SwitchBoard

TeamViewer 7

vToolbar Updater15.3.0

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Note: Change "Startup Type" in ALL Trend Micro-related entries to Disabled.

After you're done, close the services window and restart the computer.

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After the computer settles down from the restart, use it for awhile.

Make sure everything is still working okay, and see if speed and "snappiness" has improved.

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flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,155
The AVG antivirus program in that computer is very outdated.

It either needs to be upgraded to its current version or it needs to be completely removed and replaced with another antivirus program.

I'm not familiar with the Trend Micro security suite in that computer, so I can't comment on it.

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When you inherit a computer that still contains all the programs and "debris" from its previous owner, you can expect to have problems with it.

It's usually best to do a clean reinstall of the windows operating system and get a fresh start with it

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Macboatmaster

Trusted Advisor
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Messages
24,593
I fully agree - as I said on my first reply

You also appear to have


C:\Program Files\Trend Micro\Client Server Security Agent
which is a legacy product from Trend Micro originally designed for business use


http://esupport.trendmicro.com/Page...rity-Server-and-ClientServer-Security-Ag.aspx

3. The computer will be slow as you have AVG and Trend Micro conflicting with each other
4. The uninstall of Trend Micro could prove difficult as do so will likely require the Trend Micro password
6. You have many items running on startup which are unnecessary
go msconfig


click startup tab and uncheck all items except AVG - your antivirus, click apply and ok
restart and then check the small box
do not show this message again


to get to there type
msconfig
in search box on windows button
when it appears above right click and click run as admin


7. At this time deal only with the startup items and when we know what security you have installed and if it is the paid for or free AVG AND if you have or can obtain the password for the Trend Micro we can proceed
However I must concur with my good colleague Flavallee - the best way forward is to start again with a fresh install
 

Nita

Thread Starter
Joined
Feb 3, 2004
Messages
646
I have followed Frank's instructions, you have helped me in the past.In view of your comments concerning AVG I have tried to download and install the 2015 AVG free edition but have been unsuccessful. In trying to install I get a message saying Internet connectivity required (I am connected to the Internet) it also says if using proxy server specify the setings. I hve absolutely no idea what this means.could you possibly explain.
I am truly grateful to both off you for your input
Nita
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,155
Personally, I would NOT upgrade AVG because it's gotten too bloated and can be problematic.

I would uninstall the old version, then use AVG Remover to remove its leftover "debris", then install a light-weight user-friendly antivirus program, such as Microsoft Security Essentials.

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Macboatmaster will need to help you get rid of that Trend Micro security suite because I'm not familiar with it.

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Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
24,593
I would willingly if I knew but the only knowledge I have of that Trend Micro and its uninstall is as shown on the link I sent when I first replied
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,155
Nita:

With all the outdated and useless programs and all the debris that's in it, I fear you're going to have one problem after another with that computer,

If you live in the U.S.A., my advice is to go here and purchase the Windows 7 Professional 32-bit restore disc kit for it.

If you decide to get a fresh and clean start with it, you'll have what you need.
 

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