Very strange graphics problem

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bsj

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Joined
Nov 23, 2010
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Well i built my computer last night and I bought a Gigabyte 6850 graphics to go with it. The computer powered up fine and i proceeded to install windows. About half way through the installation the display went blank. I restarted the computer and noticed there still was no display. When i plug the cable into the onboard graphics there is video but plugging in the cable to the graphics card yields no video.

I opened the case and saw that the fans aren't even spinning. I have no way to know if they were when i first booted it up. I have tried many things like installing catalyst control center but it only shows the intergraded graphics. Before i installed the motherboard CD the card would show up as an unknown device but after installing the CD the card does not show up. Did my card just die after using for 10 mins or is there something else causing it not to be recognized or making the fans spin.
 
Joined
Sep 17, 2005
Messages
533
Hey bsj,

It sounds to me like your graphics card died out. The fan (from what you've described) was probably defective which is why it lasted about 10 minutes and then fried. Since it failed due to a manufacturing defect just send the card back to the manufacturer and they should send you a new one free :)
 
Joined
Dec 13, 2010
Messages
1,062
Hey bsj,

It sounds to me like your graphics card died out. The fan (from what you've described) was probably defective which is why it lasted about 10 minutes and then fried. Since it failed due to a manufacturing defect just send the card back to the manufacturer and they should send you a new one free :)
IF the warranty is covered. Make sure you didn't remove any stickers or something that say "WARRANTY VOID IF REMOVED".
 
Joined
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Messages
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IF the warranty is covered. Make sure you didn't remove any stickers or something that say "WARRANTY VOID IF REMOVED".
Good point. If it's a manufacturing defect then it is definitely covered. However, as Sharma7 stated, make sure that you didn't rip any stickers off or anything like that.
 

bsj

Thread Starter
Joined
Nov 23, 2010
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4
I have not taken anything off of the card. I guess i will have to RMA it through Newegg. It is just strange that It would come from the factory like that.
 
Joined
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Messages
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I have not taken anything off of the card. I guess i will have to RMA it through Newegg. It is just strange that It would come from the factory like that.
Unfortunately, no matter how reputable the manufacturer is there will always be occasional defects :(
 
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