Very strange print problem

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

attman

Thread Starter
Joined
Aug 15, 2008
Messages
69
I will be amazed if I get any suggestions for my issue here, never mind an answer :)

We have an HP CP2025NW ethernet connected laser printer.

Occasionally the printer does not print pictures or the letter combination 'ie'

Hmmm....

Ideas?

Thanks guys...
 

Triple6

Rob
Moderator
Joined
Dec 26, 2002
Messages
52,933
The standard troubleshooting for such issues is:

1) Update the printer firmware.

2) Update the print driver to the latest specific version.

3) Change to a different type of driver; ie. PS instead of PCL or the opposite.

4) Try the HP Universal driver instead of the machine specific driver, again, you can try the PS or PCL driver.

The firmware, and both types of drivers are available on the HP website: http://h20000.www2.hp.com/bizsuppor...kId=135&prodTypeId=18972&prodSeriesId=3673580

Also, if it only happens with content from one program, try an alternate program, PDF programs commonly have such issues and sometimes using another reader resolves the issues - ie. use Foxit instead of Adobe or vice versa.

If the problem is consistent with a specific file or site, post/message me the file and I can see if I can print it successfully on my CP2025n.

P.S. I don't believe there is a NW version of the CP2025, do you mean CP2025dn?
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Members online

Top