Video card/video card driver issues

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Zaxnir

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Joined
Sep 14, 2012
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So I've owned this alienware m17x r3 (Intel Core i7-2670QM // Radeon HD 6870M // 4 GB DDR3) for about 5 months now, and just recently it has started crashing immediately on startup, either when it reaches the login page for windows or soon after. There is no BSOD, I've used WhoCrashed and made sure dump files are enabled and nothing comes up. I've tried installing several different versions of AMD's drivers for the HD 6870M I have but none work. I've run a system diagnostic test through advanced startup options and there are no errors.

It works fine with no drivers installed or if I boot in safe mode, but I am at my wit's end here trying to get my system back in to working order. I've already tried reinstalling a fresh version of windows 7, and fully cleaning my drivers and reinstalling them and nothing is a permanent fix. I have gotten 2 blue screens, both of which were 0x7E, with the cause being the C:\Windows\system32\drivers\atikmpag.sys file, but as I am just learning the ropes of this stuff I have no idea where to go from here. Any help would be greatly appreciated, thanks in advance!
 

Triple6

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Joined
Dec 26, 2002
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52,930
First Name
Rob
Time to call Dell and get it warranty serviced, if you reloaded Windows and it still persists then its a hardware issue that needs to be addressed/repaired by the manufacturer.
 
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