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Video card

Discussion in 'All Other Software' started by Alweva, Jan 20, 2013.

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  1. Alweva

    Alweva Thread Starter

    Jan 20, 2013
    Tech Support Guy System Info Utility version
    OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
    Processor: Intel(R) Pentium(R) Dual CPU T2390 @ 1.86GHz, x64 Family 6 Model 15 Stepping 13
    Processor Count: 2
    RAM: 2037 Mb
    Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 3 Mb
    Hard Drives: C: Total - 238472 MB, Free - 160796 MB;
    Motherboard: Dell Inc., 0H279K
    Antivirus: Symantec AntiVirus, Updated: Yes, On-Demand Scanner: Enabled

    When I open a game such as solitare a popup appears advising that hardware acceleration is off or I need a video card driver. I recently had to replace the hard drive due to the old one went bad. On my wife's computer account all the icons are huge. It says above that the graphics card is Mobile intel... but when I look in the computer it says vga save. I need help getting this issue corrected. Thanks in advance
  2. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    According to the information that you submitted, I'm guessing you have a Dell Studio 1535 laptop.

    When a hard drive is replaced and Windows is reinstalled in it, some or all of the device drivers need to be installed afterwards.

    Because the graphics driver for the Mobile Intel 965 Express Chipset device obviously hasn't been installed, that device is currently running in limited VGA mode.

    Go here to download and save the R181156.exe file.

    After it's been downloaded and saved, close all open windows first, then double-click it to start the install process.

    Restart the computer, if prompted to, so the install process can finish.

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