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Video controller driver makes laptop bluescreen

Discussion in 'Hardware' started by JacobMaybury, Aug 23, 2010.

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  1. JacobMaybury

    JacobMaybury Thread Starter

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    This has occurred ever since I reformatted the laptop. I've narrowed it down to my Vid controller/VGA compatible and currently it is uninstalled.

    My graphics run like they should (ie: i can play games and have multiple screens etc) when the driver is installed and it's the right one for my hardware. I own an Acer Extensa 5620 on Windows XP Pro SP3. I've installed the drivers from the acer support for the right version etc etc. I deleted the hidden recovery partition and don't possess the recovery disks.

    There are no other problem devices and I installed the Driver after chipset

    Thanks in advance for any replies.
     
  2. Soundy

    Soundy

    Joined:
    Feb 17, 2006
    Messages:
    1,838
    What video chip is it (ATI, nVidia, Intel, SIS, other)? Have you tried generic chipset drivers? Is it using system RAM, and if so, have you tried running MEMTEST86 (www.memtest.org) to confirm there's no bad RAM?
     
  3. JacobMaybury

    JacobMaybury Thread Starter

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    Messages:
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    It's Intel, this is the diagnostic report I managed to get before it blue-screened again.

    Intel(R) Graphics Media Accelerator Driver for Mobile Report


    Report Date: 08/23/2010
    Report Time[hr:mm:ss]: 18:13:06
    Driver Version: 6.14.10.4837
    Operating System: Windows XP* Professional, Service Pack 3 (5.1.2600)
    Default Language: English
    DirectX* Version: 9.0
    Physical Memory: 2038 MB
    Minimum Graphics Memory: 8 MB
    Maximum Graphics Memory: 384 MB
    Graphics Memory in Use: 10 MB
    Processor: x86 family 6 Model 15 Stepping 13
    Processor Speed: 1496 MHZ
    Vendor ID: 8086
    Device ID: 2A02
    Device Revision: 03


    * Accelerator Information *

    Accelerator in Use: Mobile Intel(R) 965 Express Chipset Family
    Video BIOS: 1471
    Current Graphics Mode: 1280 by 800 True Color (60 Hz)



    * Devices Connected to the Graphics Accelerator *


    Active Notebook Displays: 1


    * Notebook *

    Monitor Name: Plug and Play Monitor
    Display Type: Digital
    Gamma Value: 2.20
    DDC2 Protocol: Supported
    Maximum Image Size: Horizontal: Not Available
    Vertical: Not Available
    Monitor Supported Modes:
    1280 by 800 (60 Hz)
    Display Power Management Support:
    Standby Mode: Not Supported
    Suspend Mode: Not Supported
    Active Off Mode: Not Supported
    Raw EDID:
    00 ff ff ff ff ff ff 00 06 af 74 20 00 00 00 00
    01 0f 01 03 80 21 15 78 0a 1c f5 97 58 50 8e 27
    27 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
    01 01 01 01 01 01 c7 1b 00 a0 50 20 17 30 30 20
    36 00 4b cf 10 00 00 18 00 00 00 0f 00 00 00 00
    00 00 00 00 00 00 00 00 00 20 00 00 00 fe 00 41
    55 4f 0a 20 20 20 20 20 20 20 20 20 00 00 00 fe
    00 42 31 35 34 45 57 30 32 20 56 30 20 0a 00 ac

    * Other names and brands are the property of their respective owners.


    I literally went down the list of compatible drivers on acer support installing the chipset first. I don't know what system RAM is or whether it's using it I'm afraid.
     
  4. Soundy

    Soundy

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    Try going to www.intel.com and getting their latest driver for the Intel 965 graphics chip, rather than the Acer driver.

    Most laptops (including yours) use a portion of the computer's memory for their graphics memory; if some of the memory is bad, that could cause the crashes. You can download an image to create a bootable diskette, CD or flash card that you can run that will test the memory.
     
  5. JacobMaybury

    JacobMaybury Thread Starter

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    Ok, bad news, I cannot get past the welcome screen now. It blue screens instantaneously. Also after doing this 3 times it's now hit a final BS saying Hardware Malfunction. NMI: Parity Check/Memory Parity Error. The system has halted

    Is there a way of system recovery through bios?

    This was as a result of installing the graphics chip you suggested. I did set a restore point prior, i just can't get to it.
     
  6. Soundy

    Soundy

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    Get the Memtest disk and check that your RAM is good. The error above suggests that it's not. If it's not, it's possible your restore point is corrupted as well.
     
  7. JacobMaybury

    JacobMaybury Thread Starter

    Joined:
    Jul 27, 2010
    Messages:
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    I'm reformatting again as i can't access anything now. I will try again with my drivers however, should i use the drivers provided on the acer website or would you recommend others? I will leave the VGA for the time being until i've performed the Memtest.

    When you say an image for the Memtest, does that require Daemon Tools or Magic Disk? Once mounted, you say i can boot from that?

    Apologies for the complete ignorance and thanks for your persistence.
     
  8. TheRedemp

    TheRedemp

    Joined:
    Aug 23, 2010
    Messages:
    6
    It requires Deamon Tools to burn it to a cd, and it is bootable.

    Alternatively, if you posses an UBUNTU cd-rom/dvd/usb flash drive, there should be an option to test the memory.
     
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