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Video Hardware Error-A problem with ur video hardware caused Windows to stop working

Discussion in 'Windows 7' started by j_roy217, Mar 29, 2013.

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  1. j_roy217

    j_roy217 Thread Starter

    Joined:
    Aug 17, 2012
    Messages:
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    I m facing this video hardware error from last 1 week in my HP G62 361Tx Laptop.
    Laptop Cooling fan is working Ok. no Abnormal sound.
    I have installed TechPowerUP GPU Z to check GPU Temperature..
    Min Temp.-> 52 degree centigrade
    Avg. Temp-> 72 degree centigrade
    Max Tamp. -> 84 degree centigrade
    I m attaching follwing file:
    WD-20130329-1304.dmp
    sysdata.xml
    WERInternalMetadata.xml



    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 32 bit
    Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, x64 Family 6 Model 37 Stepping 5
    Processor Count: 4
    RAM: 3061 Mb
    Graphics Card: ATI Mobility Radeon HD 5470, 1024 Mb
    Hard Drives: C: Total - 51743 MB, Free - 20209 MB; F: Total - 108149 MB, Free - 11567 MB; G: Total - 145237 MB, Free - 10863 MB;
    Motherboard: Hewlett-Packard, 1426
    Antivirus: Norton AntiVirus, Updated and Enabled




    Description
    A problem with your video hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Files that help describe the problem
    WD-20130329-1304.dmp
    sysdata.xml
    WERInternalMetadata.xml

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    BCCode: 117
    BCP1: B3C4F008
    BCP2: 99FC68B0
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
     

    Attached Files:

  2. reticentAJ

    reticentAJ

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    AJ
    When do you receive this error?

    You can try booting into safe mode with networking (hitting f8 key at boot) and see if this stops the problem.
     
  3. j_roy217

    j_roy217 Thread Starter

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    Tried booting in safe mode... no video hardware error or blue screen till now..
    even in normal mode, there is no no video hardware error or blue screen till now.
     
  4. reticentAJ

    reticentAJ

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    When did you receive the error and blue screen? Upon booting into windows or a certain amount of times after being in windows?
     
  5. j_roy217

    j_roy217 Thread Starter

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    Never booting into windows..
    i think 1 or 2 hour after being in windows usually surfing net on Mozilla Firefox or watching movie in VLC Player.
     
  6. reticentAJ

    reticentAJ

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    What about in safe mode?

    Also, post the make and model of your pc. We will make sure you have the most current video driver.
     
  7. j_roy217

    j_roy217 Thread Starter

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    Booted in safe mode... there was no video hardware error or blue screen error shown.

    My Laptop is HP G62 361TX
    Serial No. CNF0396XZC
    Product No. XT795PA#ACJ

    My current Display Adapter is ATI Mobility Radeon HD 5470
    Driver Version: 8.771.1.4000
     
  8. reticentAJ

    reticentAJ

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    Stop all services from loading at start:
    - hit the windows logo key + r
    - type msconfig
    - hit enter
    - go to the startup tab and disable all (first write down which are enabled)
    - if in safe mode, boot into normal mode
    - if in normal mode, restart computer

    report back if you receive the error or blue screen
     
  9. j_roy217

    j_roy217 Thread Starter

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    How can i stop all services from loading at start up?
     
  10. reticentAJ

    reticentAJ

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    I gave you the instructions in the previous post.
    - First start the computer in either safe mode or in a normal boot
    - When your in Windows, hit the Windows logo key + R
    - When the box pops up, type msconfig
    - Hit enter
    - When the screen pops up, go to the startup tab
    - Write down all the services that are currently enabled
    - Then disable all
    - Select OK
    - Then, restart the computer and boot into normal mode
    - Report back if the problem persists.
     
  11. j_roy217

    j_roy217 Thread Starter

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    I did all those steps.
    There was no services enabled.
    So I clicked OK and restart the computer and boot into normal mode.
    Today i got Video hardware error/blue screen 3 times.
     
  12. reticentAJ

    reticentAJ

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  13. j_roy217

    j_roy217 Thread Starter

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    when i m clicking on download...
    it is showing "Page not found"
     
  14. reticentAJ

    reticentAJ

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    It would appear that not only that link at the hp website is broken, but all of them for that driver are broken.

    I have contacted the hp website, letting them know that the link is broken, so hopefully they will reply soon providing me the correct link.
     
  15. reticentAJ

    reticentAJ

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    Since it appears HP will not be responding today, we will try something else. There is an update button within device manager. I'm pretty sure it just checks windows update for the driver, but we can try it.

    - Go to the start icon in the bottom left hand corner
    - In the search box, type device manager
    - Hit enter
    - Select the arrow next to display adapters to show your video driver
    - Right click it and select update driver software
    - Choose search automatically for updated driver software

    Let me know what happens.
     
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