Recently I bought an online tutorial. It seems sinse that time I have had problems with any video and even the new tutorial video. Any video on email or yahoo news stops after a few seconds while the circle showing in the middle of the video is still going around. I can press on the forward arrow and it starts the video but then stops. I'm going crazy trying to figure out how to fix this. I am not a fix it computer person, just a old grandma trying to keep in touch with life. - please help.