When I just logged onto "Tech-Support" there was a large open window w/a little icon in the upper left corner and the rest of the page was blank. So whatever Tech-Support was posting when I entered the site was blank. On many pages when I see that icon, I know that's closed...I have no idea where it came from or how to remove it. I can open links to videos and pics, but the videos I loaded on a website I created cannot be opened from my side??? Any suggestions would be appreciated.