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Solved Video Playback lost

Discussion in 'Multimedia' started by Allan Murray, Oct 18, 2016.

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  1. Allan Murray

    Allan Murray Thread Starter

    Joined:
    Nov 7, 2006
    Messages:
    703
    I have Vista on Compaq Presario laptop. I have been having difficulty getting video playback of news items for some time. Some items played, some did not. Now, most of the time I get a message saying, "Media playback is not available on this machine". What can I do to regain this facility? Allan.
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    77,638
    First Name:
    Frank
    What's the complete model number of that Compaq Presario laptop?
    What's the exact product number(P/N) on it?

    ---------------------------------------------------------------

    Are you using the Windows Vista built-in Windows Media Player, or are you using some other app?
    You might consider installing and switching to VLC Media Player 2.2.4.

    ---------------------------------------------------------------

    Just for your information, Windows Vista will be going "extinct" in April 2017.
    There will be no more security updates for it, and most browsers will no longer support it.
    You should consider buying a refurbished computer that comes with Windows 7.

    ----------------------------------------------------------------
     
  3. Allan Murray

    Allan Murray Thread Starter

    Joined:
    Nov 7, 2006
    Messages:
    703
    I have been trying to get this reply off to Falavellee, but I tried every way and failed. Hence I paste below the reply which I wanted to send. Can you link this up with the old thread?

    Thank you for your reply. The Model number of my Computer is Presario
    C500. The Product number is RQ338UA#ABA. I decided to try downloading VLC Media Player 2.2.4. There were a number of sites offering downloads, and I think I picked the wrong one. The download went fine except for the extra offers. I refused all these offers, but I still found an icon for Best Bargains on my desktop. All my video clips played, but were very stuttery.
    I took cold feet and did a System Restore to clear it all away.
    As to other video programmes I am not sure which are video programmes. I have Quicktime which I never consciously use. I see on my programmes muvee Autp producer. Would any of these interfere causing the stuttering?
    As to Vista, I hope soon to purchase another laptop with Windows 10.
    Sorry for this long ramble. Allan
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    77,638
    First Name:
    Frank
    Alan:

    The above comments should've been posted in your other thread:
    https://forums.techguy.org/threads/video-playback-lost.1179702/
    instead of starting a new thread.
    It's just a matter of luck that I ran across this thread.
    I've requested a Moderator to merge this thread with your other thread.

    Regardless of where you downloaded VLC Media Player 2.2.4 from, you should've paid careful attention to each window that appeared during the install process so you can uncheck or decline to install the unneeded/unwanted extras.
    You obviously didn't do that, so that's how "Best Bargains" and whatever else got installed.

    Unless you have Apple iTunes installed and are using it, you should uninstall QuickTime.

    -------------------------------------------------------------
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    77,638
    First Name:
    Frank
    Go here, then click the "Download Now @ Bleeping Computer" button to download and save AdwCleaner.exe to your desktop.
    If you get a warning that this file is unsafe, ignore the warning.
    Close all open windows first, then double-click AdwCleaner.exe to load its main window.
    Click the "Scan" button, then allow the scanning process to finish.
    Several seconds may pass before the scanning process starts and completes, so be patient.
    Click the "Logfile" button.
    When the log appears, save it.
    Return here to your thread, then copy-and-paste the ENTIRE log here.
    After you submit the log, close AdwCleaner.
    If a warning appears, click "Yes".

    -------------------------------------------------------------------
     
  6. Allan Murray

    Allan Murray Thread Starter

    Joined:
    Nov 7, 2006
    Messages:
    703
    # AdwCleaner v4.109 - Report created 26/05/2015 at 22:53:33
    # Updated 24/01/2015 by Xplode
    # Database : 2015-05-25.3 [Live]
    # Operating System : Windows Vista (TM) Home Basic Service Pack 2 (32 bits)
    # Username : allan - ALLAN-PC
    # Running from : C:\Users\allan\Downloads\adwcleaner_4.109(1).exe
    # Option : Clean

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****


    ***** [ Scheduled Tasks ] *****


    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****


    ***** [ Browsers ] *****

    -\\ Internet Explorer v9.0.8112.16644


    -\\ Mozilla Firefox v37.0.2 (x86 en-US)


    -\\ Google Chrome v


    *************************

    AdwCleaner[R0].txt - [2554 octets] - [22/10/2014 07:55:17]
    AdwCleaner[R10].txt - [4142 octets] - [17/03/2015 22:42:35]
    AdwCleaner[R11].txt - [2119 octets] - [26/05/2015 22:27:51]
    AdwCleaner[R1].txt - [1341 octets] - [09/11/2014 08:01:41]
    AdwCleaner[R2].txt - [1048 octets] - [10/11/2014 18:21:54]
    AdwCleaner[R3].txt - [1102 octets] - [12/11/2014 08:16:37]
    AdwCleaner[R4].txt - [2144 octets] - [21/11/2014 21:06:16]
    AdwCleaner[R5].txt - [1473 octets] - [09/12/2014 08:11:57]
    AdwCleaner[R6].txt - [1944 octets] - [30/01/2015 10:46:10]
    AdwCleaner[R7].txt - [1739 octets] - [19/02/2015 11:03:30]
    AdwCleaner[R8].txt - [1730 octets] - [23/02/2015 21:32:23]
    AdwCleaner[R9].txt - [1848 octets] - [07/03/2015 13:53:25]
    AdwCleaner[S0].txt - [2652 octets] - [22/10/2014 08:00:15]
    AdwCleaner[S10].txt - [4213 octets] - [17/03/2015 22:55:12]
    AdwCleaner[S11].txt - [1500 octets] - [26/05/2015 22:53:33]
    AdwCleaner[S1].txt - [1401 octets] - [09/11/2014 08:37:45]
    AdwCleaner[S2].txt - [1110 octets] - [10/11/2014 18:25:56]
    AdwCleaner[S3].txt - [1164 octets] - [12/11/2014 09:26:24]
    AdwCleaner[S4].txt - [2237 octets] - [21/11/2014 21:13:33]
    AdwCleaner[S5].txt - [1536 octets] - [09/12/2014 08:18:14]
    AdwCleaner[S6].txt - [2013 octets] - [30/01/2015 10:52:15]
    AdwCleaner[S7].txt - [1807 octets] - [19/02/2015 11:07:54]
    AdwCleaner[S8].txt - [1796 octets] - [23/02/2015 21:35:58]
    AdwCleaner[S9].txt - [1914 octets] - [07/03/2015 13:57:24]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S11].txt - [2101 octets] ##########
    # AdwCleaner v4.109 - Report created 16/09/2015 at 14:49:50
    # Updated 24/01/2015 by Xplode
    # Database : 2015-09-15.1 [Live]
    # Operating System : Windows Vista (TM) Home Basic Service Pack 2 (32 bits)
    # Username : allan - ALLAN-PC
    # Running from : C:\Users\allan\Downloads\adwcleaner_4.109(1).exe
    # Option : Clean

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****


    ***** [ Scheduled Tasks ] *****


    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
    Key Deleted : HKCU\Software\AppDataLow\Software\Yahoo\Companion
    Key Deleted : HKLM\SOFTWARE\Yahoo\Companion

    ***** [ Browsers ] *****

    -\\ Internet Explorer v9.0.8112.16696


    -\\ Mozilla Firefox v40.0.3 (x86 en-US)


    -\\ Google Chrome v


    *************************

    AdwCleaner[R0].txt - [2554 octets] - [22/10/2014 07:55:17]
    AdwCleaner[R10].txt - [4142 octets] - [17/03/2015 22:42:35]
    AdwCleaner[R11].txt - [4522 octets] - [26/05/2015 22:27:51]
    AdwCleaner[R1].txt - [1341 octets] - [09/11/2014 08:01:41]
    AdwCleaner[R2].txt - [1048 octets] - [10/11/2014 18:21:54]
    AdwCleaner[R3].txt - [1102 octets] - [12/11/2014 08:16:37]
    AdwCleaner[R4].txt - [2144 octets] - [21/11/2014 21:06:16]
    AdwCleaner[R5].txt - [1473 octets] - [09/12/2014 08:11:57]
    AdwCleaner[R6].txt - [1944 octets] - [30/01/2015 10:46:10]
    AdwCleaner[R7].txt - [1739 octets] - [19/02/2015 11:03:30]
    AdwCleaner[R8].txt - [1730 octets] - [23/02/2015 21:32:23]
    AdwCleaner[R9].txt - [1848 octets] - [07/03/2015 13:53:25]
    AdwCleaner[S0].txt - [2652 octets] - [22/10/2014 08:00:15]
    AdwCleaner[S10].txt - [4213 octets] - [17/03/2015 22:55:12]
    AdwCleaner[S11].txt - [3910 octets] - [26/05/2015 22:53:33]
    AdwCleaner[S1].txt - [1401 octets] - [09/11/2014 08:37:45]
    AdwCleaner[S2].txt - [1110 octets] - [10/11/2014 18:25:56]
    AdwCleaner[S3].txt - [1164 octets] - [12/11/2014 09:26:24]
    AdwCleaner[S4].txt - [2237 octets] - [21/11/2014 21:13:33]
    AdwCleaner[S5].txt - [1536 octets] - [09/12/2014 08:18:14]
    AdwCleaner[S6].txt - [2013 octets] - [30/01/2015 10:52:15]
    AdwCleaner[S7].txt - [1807 octets] - [19/02/2015 11:07:54]
    AdwCleaner[S8].txt - [1796 octets] - [23/02/2015 21:35:58]
    AdwCleaner[S9].txt - [1914 octets] - [07/03/2015 13:57:24]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S11].txt - [4511 octets] ##########
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    77,638
    First Name:
    Frank
    I don't know why you submitted logs from May 2015 and September 2015 which were created with a very old version (4.109) of AdwCleaner.

    Please follow my instructions in post #5, and please use the current version (6.030) of AdwCleaner.

    --------------------------------------------------------------
     
  8. Allan Murray

    Allan Murray Thread Starter

    Joined:
    Nov 7, 2006
    Messages:
    703
    I must have clicked on the wrong entry in the logfile I do have Adw 6.030, And here is the latest log:
    # AdwCleaner v6.030 - Logfile created 21/10/2016 at 17:10:54
    # Updated on 19/10/2016 by Malwarebytes
    # Database : 2016-10-18.1 [Server]
    # Operating System : Windows Vista (TM) Home Basic Service Pack 2 (X86)
    # Username : allan - ALLAN-PC
    # Running from : C:\Users\allan\Downloads\adwcleaner_6.030.exe
    # Mode: Scan
    # Support : https://www.malwarebytes.com/support



    ***** [ Services ] *****

    No malicious services found.


    ***** [ Folders ] *****

    Folder Found: C:\Users\allan\AppData\Roaming\Mozilla\Firefox\Profiles\fi4cgvv4.default-1472049156969\extensions\[email protected]
    Folder Found: C:\Users\allan\AppData\Roaming\WeatherTool
    Folder Found: C:\Users\Public\Documents\Guid
    Folder Found: C:\Program Files\ByteFence
    Folder Found: C:\Program Files\WeatherTool
    Folder Found: C:\Windows\system32\config\systemprofile\AppData\Roaming\WeatherTool


    ***** [ Files ] *****

    File Found: C:\Program Files\Opera\BestOffer.url
    File Found: C:\Program Files\Opera\Offer.url
    File Found: C:\Program Files\Opera\Offer2.url
    File Found: C:\Users\allan\AppData\Roaming\Mozilla\Firefox\Profiles\fi4cgvv4.default-1472049156969\searchplugins\yahoo! powered.xml


    ***** [ DLL ] *****

    No malicious DLLs found.


    ***** [ WMI ] *****

    No malicious keys found.


    ***** [ Shortcuts ] *****

    No infected shortcut found.


    ***** [ Scheduled Tasks ] *****

    No malicious task found.


    ***** [ Registry ] *****

    Key Found: HKLM\SOFTWARE\Classes\BackWeb.Client.ScriptHelper-3572475
    Key Found: HKLM\SOFTWARE\Classes\f


    ***** [ Web browsers ] *****

    No malicious Firefox based browser items found.
    No malicious Chromium based browser items found.

    *************************

    C:\AdwCleaner\AdwCleaner[C1].txt - [5002 Bytes] - [14/06/2016 09:26:00]
    C:\AdwCleaner\AdwCleaner[R0].txt - [2554 Bytes] - [22/10/2014 07:55:17]
    C:\AdwCleaner\AdwCleaner[R10].txt - [4142 Bytes] - [17/03/2015 22:42:35]
    C:\AdwCleaner\AdwCleaner[R11].txt - [4522 Bytes] - [26/05/2015 22:27:51]
    C:\AdwCleaner\AdwCleaner[R12].txt - [2239 Bytes] - [20/11/2015 11:22:35]
    C:\AdwCleaner\AdwCleaner[R1].txt - [1341 Bytes] - [09/11/2014 08:01:41]
    C:\AdwCleaner\AdwCleaner[R2].txt - [1048 Bytes] - [10/11/2014 18:21:54]
    C:\AdwCleaner\AdwCleaner[R3].txt - [1102 Bytes] - [12/11/2014 08:16:37]
    C:\AdwCleaner\AdwCleaner[R4].txt - [2144 Bytes] - [21/11/2014 21:06:16]
    C:\AdwCleaner\AdwCleaner[R5].txt - [1473 Bytes] - [09/12/2014 08:11:57]
    C:\AdwCleaner\AdwCleaner[R6].txt - [1944 Bytes] - [30/01/2015 10:46:10]
    C:\AdwCleaner\AdwCleaner[R7].txt - [1739 Bytes] - [19/02/2015 11:03:30]
    C:\AdwCleaner\AdwCleaner[R8].txt - [1730 Bytes] - [23/02/2015 21:32:23]
    C:\AdwCleaner\AdwCleaner[R9].txt - [1848 Bytes] - [07/03/2015 13:53:25]
    C:\AdwCleaner\AdwCleaner[S0].txt - [2652 Bytes] - [22/10/2014 08:00:15]
    C:\AdwCleaner\AdwCleaner[S10].txt - [4213 Bytes] - [17/03/2015 22:55:12]
    C:\AdwCleaner\AdwCleaner[S11].txt - [4592 Bytes] - [26/05/2015 22:53:33]
    C:\AdwCleaner\AdwCleaner[S12].txt - [2302 Bytes] - [20/11/2015 11:28:24]
    C:\AdwCleaner\AdwCleaner[S13].txt - [3872 Bytes] - [21/10/2016 14:42:11]
    C:\AdwCleaner\AdwCleaner[S14].txt - [3135 Bytes] - [21/10/2016 17:10:54]
    C:\AdwCleaner\AdwCleaner[S1].txt - [6508 Bytes] - [09/11/2014 08:37:45]
    C:\AdwCleaner\AdwCleaner[S2].txt - [6534 Bytes] - [10/11/2014 18:25:56]
    C:\AdwCleaner\AdwCleaner[S3].txt - [1164 Bytes] - [12/11/2014 09:26:24]
    C:\AdwCleaner\AdwCleaner[S4].txt - [2237 Bytes] - [21/11/2014 21:13:33]
    C:\AdwCleaner\AdwCleaner[S5].txt - [1536 Bytes] - [09/12/2014 08:18:14]
    C:\AdwCleaner\AdwCleaner[S6].txt - [2013 Bytes] - [30/01/2015 10:52:15]
    C:\AdwCleaner\AdwCleaner[S7].txt - [1807 Bytes] - [19/02/2015 11:07:54]
    C:\AdwCleaner\AdwCleaner[S8].txt - [1796 Bytes] - [23/02/2015 21:35:58]
    C:\AdwCleaner\AdwCleaner[S9].txt - [1914 Bytes] - [07/03/2015 13:57:24]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S14].txt - [3866 Bytes] ##########
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    77,638
    First Name:
    Frank
    Close all open windows first, then double-click AdwCleaner.exe to load its main window.
    Click the "Scan" button, then allow the scanning process to finish.
    Several seconds may pass before the scanning process starts and completes, so be patient.
    Click the "Clean" button, then click "OK".
    Allow the cleaning process to finish.
    When it's finished, click "OK" in each window that appears.
    The computer will restart.
    When the log appears during restart, save it.
    Return here to your thread, then copy-and-paste the ENTIRE log here.

    Make sure to submit the CORRECT log.

    --------------------------------------------------------------------
     
  10. Allan Murray

    Allan Murray Thread Starter

    Joined:
    Nov 7, 2006
    Messages:
    703
    Thank you for this. I am sorry I will not be able to attend to this tonight, as I am at the moment against the clock. I leave tomorrow morning very early and am not back until the first November. I will be able to attend to this the. Please excuse me for this. Allan.
     
  11. Allan Murray

    Allan Murray Thread Starter

    Joined:
    Nov 7, 2006
    Messages:
    703
    # AdwCleaner v6.030 - Logfile created 29/10/2016 at 16:12:13
    # Updated on 19/10/2016 by Malwarebytes
    # Database : 2016-10-28.2 [Server]
    # Operating System : Windows Vista (TM) Home Basic Service Pack 2 (X86)
    # Username : allan - ALLAN-PC
    # Running from : C:\Users\allan\Downloads\adwcleaner_6.030.exe
    # Mode: Clean
    # Support : hxxps://www.malwarebytes.com/support



    ***** [ Services ] *****



    ***** [ Folders ] *****

    [-] Folder deleted: C:\Users\allan\AppData\Roaming\WeatherTool
    [-] Folder deleted: C:\Users\Public\Documents\Guid
    [-] Folder deleted: C:\Program Files\ByteFence
    [-] Folder deleted: C:\Program Files\WeatherTool
    [-] Folder deleted: C:\Windows\system32\config\systemprofile\AppData\Roaming\WeatherTool


    ***** [ Files ] *****

    [-] File deleted: C:\Program Files\Opera\BestOffer.url
    [-] File deleted: C:\Program Files\Opera\Offer.url
    [-] File deleted: C:\Program Files\Opera\Offer2.url
    [-] File deleted: C:\Users\allan\AppData\Roaming\Mozilla\Firefox\Profiles\fi4cgvv4.default-1472049156969\searchplugins\yahoo! powered.xml


    ***** [ DLL ] *****



    ***** [ WMI ] *****



    ***** [ Shortcuts ] *****



    ***** [ Scheduled Tasks ] *****



    ***** [ Registry ] *****

    [-] Key deleted: HKLM\SOFTWARE\Classes\BackWeb.Client.ScriptHelper-3572475
    [-] Key deleted: HKU\S-1-5-21-1785973866-4217374286-512215269-1000\Software\wondershare
    [#] Key deleted on reboot: HKCU\Software\wondershare
    [-] Key deleted: HKLM\SOFTWARE\wondershare
    [-] Key deleted: HKLM\SOFTWARE\Classes\f


    ***** [ Web browsers ] *****



    *************************

    :: "Tracing" keys deleted
    :: Winsock settings cleared

    *************************

    C:\AdwCleaner\AdwCleaner[C1].txt - [5002 Bytes] - [14/06/2016 09:26:00]
    C:\AdwCleaner\AdwCleaner[C2].txt - [1762 Bytes] - [29/10/2016 16:12:13]
    C:\AdwCleaner\AdwCleaner[R0].txt - [2554 Bytes] - [22/10/2014 07:55:17]
    C:\AdwCleaner\AdwCleaner[R10].txt - [4142 Bytes] - [17/03/2015 22:42:35]
    C:\AdwCleaner\AdwCleaner[R11].txt - [4522 Bytes] - [26/05/2015 22:27:51]
    C:\AdwCleaner\AdwCleaner[R12].txt - [2239 Bytes] - [20/11/2015 11:22:35]
    C:\AdwCleaner\AdwCleaner[R1].txt - [1341 Bytes] - [09/11/2014 08:01:41]
    C:\AdwCleaner\AdwCleaner[R2].txt - [1048 Bytes] - [10/11/2014 18:21:54]
    C:\AdwCleaner\AdwCleaner[R3].txt - [1102 Bytes] - [12/11/2014 08:16:37]
    C:\AdwCleaner\AdwCleaner[R4].txt - [2144 Bytes] - [21/11/2014 21:06:16]
    C:\AdwCleaner\AdwCleaner[R5].txt - [1473 Bytes] - [09/12/2014 08:11:57]
    C:\AdwCleaner\AdwCleaner[R6].txt - [1944 Bytes] - [30/01/2015 10:46:10]
    C:\AdwCleaner\AdwCleaner[R7].txt - [1739 Bytes] - [19/02/2015 11:03:30]
    C:\AdwCleaner\AdwCleaner[R8].txt - [1730 Bytes] - [23/02/2015 21:32:23]
    C:\AdwCleaner\AdwCleaner[R9].txt - [1848 Bytes] - [07/03/2015 13:53:25]
    C:\AdwCleaner\AdwCleaner[S0].txt - [2652 Bytes] - [22/10/2014 08:00:15]
    C:\AdwCleaner\AdwCleaner[S10].txt - [4213 Bytes] - [17/03/2015 22:55:12]
    C:\AdwCleaner\AdwCleaner[S11].txt - [4592 Bytes] - [26/05/2015 22:53:33]
    C:\AdwCleaner\AdwCleaner[S12].txt - [2302 Bytes] - [20/11/2015 11:28:24]
    C:\AdwCleaner\AdwCleaner[S13].txt - [3872 Bytes] - [21/10/2016 14:42:11]
    C:\AdwCleaner\AdwCleaner[S14].txt - [3946 Bytes] - [21/10/2016 17:10:54]
    C:\AdwCleaner\AdwCleaner[S15].txt - [4182 Bytes] - [29/10/2016 15:22:00]
    C:\AdwCleaner\AdwCleaner[S16].txt - [4256 Bytes] - [29/10/2016 15:32:22]
    C:\AdwCleaner\AdwCleaner[S17].txt - [4182 Bytes] - [29/10/2016 16:01:25]
    C:\AdwCleaner\AdwCleaner[S1].txt - [6508 Bytes] - [09/11/2014 08:37:45]
    C:\AdwCleaner\AdwCleaner[S2].txt - [6534 Bytes] - [10/11/2014 18:25:56]
    C:\AdwCleaner\AdwCleaner[S3].txt - [1164 Bytes] - [12/11/2014 09:26:24]
    C:\AdwCleaner\AdwCleaner[S4].txt - [2237 Bytes] - [21/11/2014 21:13:33]
    C:\AdwCleaner\AdwCleaner[S5].txt - [1536 Bytes] - [09/12/2014 08:18:14]
    C:\AdwCleaner\AdwCleaner[S6].txt - [2013 Bytes] - [30/01/2015 10:52:15]
    C:\AdwCleaner\AdwCleaner[S7].txt - [1807 Bytes] - [19/02/2015 11:07:54]
    C:\AdwCleaner\AdwCleaner[S8].txt - [1796 Bytes] - [23/02/2015 21:35:58]
    C:\AdwCleaner\AdwCleaner[S9].txt - [1914 Bytes] - [07/03/2015 13:57:24]

    ########## EOF - C:\AdwCleaner\AdwCleaner[C2].txt - [4109 Bytes] ##########
     
  12. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    77,638
    First Name:
    Frank
    Have you ever installed and used Malwarebytes Anti-Malware and SUPERAntiSpyware?

    I have detailed instructions for obtaining and installing and setting them up and using them, but I need you to answer my question first.

    --------------------------------------------------------------
     
  13. Allan Murray

    Allan Murray Thread Starter

    Joined:
    Nov 7, 2006
    Messages:
    703
    I have Malwarebytes (the paid-for version), which I use occasionally, but I have
    never used SUPERAntiSpyware.
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    77,638
    First Name:
    Frank
    Download and save and then install the free version of SUPERAntiSpyware 6.0.1228.
    Make sure to uncheck and decline to install any extras, such as toolbars and homepages, it may offer.
    Make sure to uncheck and decline to use the "Pro" or "Trial" version, if it's offered.
    After it's installed and updated, do the following:

    Start SUPERAntiSpyware.
    Click "System Tools".
    Click "Preferences", then uncheck "Run in the background (system tray)", then click "Done".
    Click "Advanced Settings", then uncheck "Follow shortcuts (*.lnk) during scan", then click "OK - Done".
    Click "Click here to check for updates".
    When the definition files have updated, click "OK".
    Click "Scan This Computer", then click "Quick Scan".
    If problems are found during the scan, the number of them will be highlighted in red.
    When the scan is finished, click "Continue".
    Make sure that EVERYTHING in the list is selected, then click "Continue".
    When the removal process is complete, click "Continue".
    If you're prompted to restart to finish the removal process, do so.
    Start SUPERAntiSpyware again.
    Click "System Tools", then click "Scan Logs".
    Select the most current scan log, then click on its magnifying glass icon so it can open and be viewed, then save it on the desktop.
    Return here, then copy-and-paste its ENTIRE contents here.

    --------------------------------------------------------------
     
  15. Allan Murray

    Allan Murray Thread Starter

    Joined:
    Nov 7, 2006
    Messages:
    703
    I am ready to carry through the proceedure you outlined, but there is something I must solve first. It is a problem I have with replies to your posts. Sometimes there is no space for a reply, and I cannot even get a simple piece of information to you, such as what I tried to get to you on Saturday night: "I will be away until Wednesday, and will reply then." However I could not get the Forum to accept my reply. It turned it down because, it said, I had less than three characters, which was nonsense.
    I sent my message to the TechGuys, asking them to pass it on to yourself. I have not received a reply, and it does not look as if you have either. I must get this sorted out before I can proceed.

     
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