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Videos cause shutdown

Discussion in 'Multimedia' started by Robert1, Apr 15, 2010.

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  1. Robert1

    Robert1 Thread Starter

    Joined:
    Jan 6, 2001
    Messages:
    185
    When I try to watch a video on my machine, I get an error message in red on a black background, the the machine shuts down before I can read the message.

    The machine restarts and I do get the following error report as part of the automatic programmed report to Microsoft:

    BCCode : 1000007f BCP1 : 00000008 BCP2 : 80042000 BCP3 : 00000000
    BCP4 : 00000000 OSVer : 5_1_2600 SP : 3_0 Product : 256_1


    And a message implicating the following files:

    C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\WER0714.dir00\Mini041510-02.dmp
    C:\DOCUME~1\ROBERT~1\LOCALS~1\Temp\WER0714.dir00\sysdata.xml

    Does anyone have a suggestion on how to correct this problem?

    Thank you,
    Robert
     
  2. johnebadbak

    johnebadbak

    Joined:
    Feb 28, 2002
    Messages:
    1,731
    check how much memory is available in the machine while showing the desktop also cpu % if on the high side then you have to find out what is causing the excessive use of resources..
    also video card installed may need update drivers. check in device manager for any conflicts of devices
    as you don't give any details of the system resources the machines running very hard to organize a fix
     
  3. Robert1

    Robert1 Thread Starter

    Joined:
    Jan 6, 2001
    Messages:
    185
    Thanks for coming back to me Badbak.

    I'm sorry I should have included more info. My machine is a laptop MDG VisionBook, running windows XP.

    I found the device manager: I see in there a large yellow question mark beside the Other Devices and indented slightly and directly below another large yellow question mark beside Ethernet Controller.

    Would this be causing the problem? I am under the impression that the ethernet controller is a hardware device used for networking purposes. Since I am wirelessly connected to a high speed modem I don't know that I need this device, tho' other members of the family in the house also connect to the same modem, again all by a wireless. But I don't know that these additional computers in the house would be an issue with the ethernet controller.

    Can I safely disable this item?

    Since my last (and first) posting, I've found that certain websites also seem to cause my system to crash. If these websites are, like the video processor, demaning greater resources, you are probably right. But I need additional help to figure out how to check the memory and how to access the 'desktop'.

    Again, thanks for coming back to me. By the way I saw something that made me think you are a resident of Australia. Very beautiful country. I was there for a month in 2007, visiting my brother who lives in the Brisbane area.

    Robert
     
  4. johnebadbak

    johnebadbak

    Joined:
    Feb 28, 2002
    Messages:
    1,731
    in device manager right click on the device in question click properties and check the setting for that device also check for conflicts. if the device in not installed correctly and is not required disable it.
    at the desktop ctrl+alt+del to bring up the windows task manager check in the performance tab.to see cpu and memory resources in use..
    may be your web browser is faulty easy way to check is install mozilla firefox and try it out.
    Also set the auto updates from microsoft to manual setting find it in services through admintools/computer management
     
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