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Videos Won't Play!

Discussion in 'Windows 7' started by bball7805, Feb 6, 2013.

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  1. bball7805

    bball7805 Thread Starter

    Joined:
    Feb 6, 2013
    Messages:
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    Up until a couple weeks ago I could view internet videos without a problem. For some reason now I can't view almost all of them. Ill open them up and they just wont load. Its odd and very frustrating. I have windows 7 on a dell vostro laptop computer and i use Google Chrome, although i have the same issue on IE and Firefox. Thank you very much!!!
     
  2. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    bb :
    Hello & Welcome to Tech Guy Forum.

    Please download & run this forum's sys info tool.
    http://library.techguy.org/wiki/TSG_Valuable_links

    Which model Vostro?

    I am unfamiliar with GC.
    Which versions of IE & FF?
    If IE9, try with no add ons
    start > accessories > system tools > IE no add ons

    Also FF safe mode [ which is NOT the same as W7;'s safe mode ]
    start > programs / all programs > Mozilla FF > M FF's safe mode

    Try safe mode with networking. NOTE: a wi fi connection may not connect using W7's SM w/ networking

    When did the computer last work well? Sometimes the exact date is important.

    What changed; a hardware or software install or removal; a W7 update [ check W's update history ]; an update to a program such as Adobe Reader or Java or example; an update to your anti malware [ virus , spyware, etc ] program?

    Which version of Adobe Flash Player is installed? When was it most recently updated?

    When a video won't play, what specifically happens? A bloank viewing area? An error message? A BSOD?

    ALL online videos? Only those at You Tube?

    How about this one?
    http://www.weather.com/sports-rec/ski-conditions/six-snowiest-cities-20130105

    edit
    During the past + / - 2 weeks, what troubleshooting steps have you tried?

    Do you connect to the internet using wi fi or ethernet? if you haven't tried ethernet, do so. Have you ried multiple locations; connected to other interconnections [ home, office, school ]?

    end edit

    The more information you provide to us, the sooner can we help you fix your issue.

    RF123
     
  3. bball7805

    bball7805 Thread Starter

    Joined:
    Feb 6, 2013
    Messages:
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    IE with no add ons did not work.
    I have adobe flash 11 and its plug in and i have add and removed it many times hoping it would work
    I have firefox 18.0.1
    The exact date i do not know but i mark it right around 2-3 weeks ago.
    I am not positive if i accidentally deleted or installed a program that could affect this.
    Someone told me that it is possible i need to clean my internet storage or something like that
    I have also reinstalled shockwave and java.
    When I open videos, the loading circle moving thing will just keep spinning and it never plays or the video screen will just be black and never begin playing, depending on the website.
    Hope this gives your more information.
    Thank you!!
     
  4. bball7805

    bball7805 Thread Starter

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    Feb 6, 2013
    Messages:
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    also, that video did not play and i have tried hooking up to different networks. Everyone else connected to my current network does not have an issue
     
  5. Phantom010

    Phantom010 Trusted Advisor

    Joined:
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    Messages:
    34,796
    Let's try ruling out a software conflict.

    Restart your computer in Safe Mode with Networking.

    How to Start Windows in Safe Mode

    In the Advanced Boot Options menu, be sure to select Safe Mode with Networking.

    Try watching Flash videos again.
     
  6. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    If you can't connect to the internet, for testing, safe mode w/ networking [ SM w/ N ], using wireless, connect an ethernet cable & reboot to SM w/ N.

    That's another very valid troubleshooting approach.
    (y)
    :)
    RF123
     
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