Viglen Connect 10" Tablet

ViglenConnectUser

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Hi, apologies if I don't follow the correct protocol - first ever time posing on a Forum!

I have a Viglen Connect 10" Tablet & Keyboard (from Tesco) and after reinstalling Windows 10 / refreshing the Tablet, I have no sound devices and some hardware with driver problems, as follows:

"No Audio Output Device is installed". No Audio inputs and outputs (no Mic, no Speakers)
"PCI Data Acquisition and Signal Processing Controller" - no driver (I can't install/update driver)
"Unknown device" - no driver (I can't install/update driver)
"Intel Dynamic Platform & Thermal Framework Driver" - Windows cannot load the drivers, device is not working properly

I have downloaded the complete Viglen driver package and tried absolutely everything I can but cannot fix the above problems. All Windows updates done also. Any help would be very much appreciated, thank you.

Windows 10 Home (1909) / Intel Atom x5-Z8300 CPU @ 1.44GHz 1.44 GHz, 2.00 GB RAM, 32-bit OS, x64-based processor.
 

managed

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I have one of those tablets myself.

First you need the download that Liz linked to in post #2 above.
Unzip it into a folder

Open Device Manager (right-click Start > Device Manager)

right-click on one of the missing devices > Update driver > Browse my computer ...
In the new window Click on the Browse button
Navigate to the folder you unzipped the drivers into
click Next and the drivers should install

Repeat the above 4 lines for each missing device.

Let me know how that goes please. Does the touchscreen work ok ?
 

ViglenConnectUser

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Thanks Liz and Allan for your replies. Yes I'd already found those drivers, unzipped and done exactly as you say but it just says it couldn't install the devices each time. (Tried many many times!) The touchscreen seems fine. The only 'noticeable' issue is no mic & speakers. I was only trying to get this computer going as a spare, but to be honest I'm completely out of ideas! Thanks
 

managed

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In the unzipped 'Full Driver Set' folder go to the
\Full Driver Set\Installer\PlatformInstaller
folder and run the setup.exe file by right-clicking it > Run as administrator
that could install the missing drivers.

If the above fails for some reason go to the
\Full Driver Set\Script
folder and run the Install.bat file the same way.
 

ViglenConnectUser

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Thanks Allan, tried all of that and it has made no difference unfortunately. Still got the PCI and Unknown device that doesn’t have drivers, and no mic & speakers. It seems to work OK apart from no sound devices and is only a spare computer, but I’m tempted to dispose of it as the lack of mic & speakers probably would be an issue. Thanks
 

managed

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In Device Manager for those 2 missing devices

right-click on the device > Properties > Details tab
click the down arrow under Property and select Hardware IDs
right-click on the top entry and then click on Copy
Paste that into your reply

With that information we can look for the correct drivers.
 

ViglenConnectUser

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Thanks Allan, Info as requested:

PCI Data Auquisition and Signal Processing Controller:
PCI\VEN_8086&DEV_22DC&SUBSYS_72708086&REV_22

Uknown device:
ACPI\VEN_8086&DEV_22A8

Thank you, Iain
 

ViglenConnectUser

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Many thanks Allan, both drivers installed and no more yellow "!" driver problems, but.. I still don't have any audio input or output devices, so no working mic & speakers. Is there anything else I can do? I've scanned for new hardware and nothing, have tried adding legacy hardware but can't find anything related to audio input/mic/speakers.

Thank you, Iain
 

managed

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I'll see if I can find the audio drivers but I have Ubuntu Linux on my tablet now so it could take a while.

It could be worth running the setup.exe and/or install.bat again as in post #5, can't do any harm and it may install more stuff now that those latest 2 drivers are installed.
 

managed

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Out of curiosity what happens when you run that setup.exe and install.bat, do they actually attempt to install stuff or do you get errors ?

Are there any unknown devices or yellow icons in Device Manager now ?
 

ViglenConnectUser

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The install.bat opens up a command prompt type window and runs a load of lines and then closes. The setup.exe worked the first time I think but then doesn't work on subsequent attempts. There's no unknown devices and no yellow ! anymore, but no audio input and output devices - no mic and no speakers. Thanks
 

managed

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Looking back in this thread in your very first post you said the Cpu is a Z8300 however my tablet has a Z3735G !
I'm wondering if anything else is different, not sure, but that could be why we can't sort the sound out.
I'll do some more research and get back to you tomorrow.
 

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