Virgin Broadband

[robsguide]

Have just switched over to virgin broadband 16mb

unlimited and have a virgin phone line and phone,

The Internet frequently cuts out for about 1 minutes at a time around every hour,

I think i have the standard virgin router i think its the

net gear wgr614

Any ideas on how to fix this as its really annoying,

Thanks

 

[JohnWill]

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

 

[robsguide]

hi there thanks for the help. but its my main ip thats keep changing my pc has a static ip from the router.

 

[JohnWill]

If by "main", you're talking about the public IP address, that's a problem from the Virgin modem or beyond. The router or your computer can't force a modem reset, which is the only thing on your end that could cause the public IP address to change. This is not a normal occurrence, and I'd be on the folks at Virgin about it.

 

[robsguide]

yes i do mean my public ip, so i have to ring them then? And just ask for a static ip?

 

[TerryNet]

It would no doubt cost considerably more for a static IP, and would not address whatever defect there is in the modem or your ISP's lines or service.

 

[JohnWill]

I'd just ask them why it's causing you this issue, you don't need a static IP address.

 

[robsguide]

ok thanks for the help.